# Plex Media Server Installation Issues **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [March 4, 2021, 9:48pm UTC](https://forums.plex.tv/t/plex-media-server-installation-issues/697021 "2021-03-04T21:48:07Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![mbguy44](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@mbguy44](https://forums.plex.tv/u/mbguy44)\ **Post date:** [March 4, 2021, 9:48pm UTC](https://forums.plex.tv/t/plex-media-server-installation-issues/697021/1 "2021-03-04T21:48:08Z")
I have read a number of other posts, but so far I haven’t located the one that could help me. Used Plex for years without issues, but as I added more security software, I seem to have broken something. I have not been able to run Plex for the past two months. I have uninstalled and re-installed several times with no joy. So, I’m starting from scratch again today and asking for your help. a. Downloaded PlexMediaServer-1.21.4.4079-1b7748a7b-x86.exe b. Installed it using the default options c. Logged in using email. d. Closed the plex pass window e. Started server setup and this is where I run into the first problem. “No soup for you. You do not have access to this server” [http://127.0.0.1:32400/web/index.html#!/setup/03f13b15058b7da484338a05b0ba42564649b8c6](http://127.0.0.1:32400/web/index.html#!/setup/03f13b15058b7da484338a05b0ba42564649b8c6) I have looked through the Plex Media Server, Plex Tuner Service, and Plex Update Service logs. This isn’t my specialty and have not found the problem. Who can I send the logs to? Thanks in advance. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 2, 2021, 9:48pm UTC](https://forums.plex.tv/t/plex-media-server-installation-issues/697021/2 "2021-06-02T21:48:48Z")
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