# Plex Media Server keeps crashing **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [April 20, 2021, 11:24am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566 "2021-04-20T11:24:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [April 20, 2021, 11:24am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/1 "2021-04-20T11:24:43Z")
Server Version#: 1.22.2.4282 Player Version#: Multiple different players [Plex Media Server Logs\_2021-04-20\_06-16-33.zip](https://forums.plex.tv/uploads/short-url/5Hlb5Piv76nQbvGBRfwTe1oCEEU.zip) (16.5 MB) Been running plex for over 5 years now, and I’m not sure what is going on. Seems to crashing at random times. It’s crashed 6 times now in the past 3 days. Had the logs on verbose for the night, and it crashed around 21:15 on the 19th. Restarted server this morning and turned off verbose, and it crashed again 06:11 this morning. Pulled the logs, and here we are. ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [April 20, 2021, 11:55am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/3 "2021-04-20T11:55:54Z")
Just crashed again at 0639 [Plex Media Server Logs\_2021-04-20\_06-53-04.zip](https://forums.plex.tv/uploads/short-url/rjYlMNfxkPdvIpNLcg0FuYUtbRF.zip) (16.2 MB) ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [April 20, 2021, 12:04pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/5 "2021-04-20T12:04:38Z")
Thanks. You still want me to add the “VaapiDriver="i965”” line? ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:07am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/7 "2021-05-01T03:07:16Z")
@trumpy81 It started doing it again. Crashed twice in the last 6 hours. Last one was approx 22:00 hrs.[Plex Media Server Logs\_2021-04-30\_22-03-55.zip](https://forums.plex.tv/uploads/short-url/lIMeCH0Gz8tbzprjg3hKnuizlgB.zip) (20.2 MB) ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:21am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/8 "2021-05-01T03:21:32Z")
And again at 22:15… wth? [Plex Media Server Logs\_2021-04-30\_22-17-36.zip](https://forums.plex.tv/uploads/short-url/kBkUKVqbxrZZjHOiZOMj4LBVPYT.zip) (19.4 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 3:21am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/9 "2021-05-01T03:21:45Z")
stand by please. Reading now ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 3:27am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/10 "2021-05-01T03:27:47Z")
Does this make any sense to you? 1. Device at IP: 107.xx.xxx.79 is disconnecting. Looks like it might be a clock skew problem. It can’t get connected TLS. 2. I see another remote device at 161.xxx.xxx.xxx poking around but not doing anything. Yes? 3. Apple TV also looking around in pre-play but not playing. ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:33am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/11 "2021-05-01T03:33:11Z")
The 107 device I have no idea, looking thru Tautulli, it’s most likely a “cellular” connection. The other two are Family Apple devices. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 3:33am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/12 "2021-05-01T03:33:52Z")
which one “crashed”. I see a crash in the log but do not see any start of a playback. what can you tell me other than “Crash” ? ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:34am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/13 "2021-05-01T03:34:38Z")
Plex shutdown. No restart. ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:34am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/14 "2021-05-01T03:34:59Z")
The server crashed, not the devices. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 3:36am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/15 "2021-05-01T03:36:28Z")
Ouch. which is more important? Playing what everyone wants tonight or finding the problem? We can take some time and find what it was but won’t be fixed tonight unless you roll back to an earlier version which is OK. ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:37am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/16 "2021-05-01T03:37:32Z")
Well, since you are the expert, and i have your attention and support… the problem! lol. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 3:42am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/17 "2021-05-01T03:42:20Z")
As you wish … Please do the following: 1. Settings - Server - General - Show Advanced 2. Turn off the Crash Report uploading to Plex 3. SAVE Now make it crash again ( riiiiiiiight ? LOL) 4 When it does, go ahead and restart for everyone 5. You go into FileStation 6. Plex/Library/Application Support/Plex Media Server/Crash Reports 7. Jump into the 123.0.4459 directory 8. now into “PLEX MEDIA SERVER” 9. You’ll find a `DMP` file (crash dump) 10. highlight any DMP files you see, Right-click , `Compress to Dumpfiles.zip` 11. Upload that to me here please I’ll grab the debug info , take those files, and start tracking. When I find the cause, I poke Engineering 😈 PS: If you know what makes it crash (Steps to reproduce) That’s GREAT ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 3:45am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/18 "2021-05-01T03:45:50Z")
okay, it’s all setup to step 8. Now we wait… lol! Thanks, and I’ll upload here when/if it happens. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 3:46am UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/19 "2021-05-01T03:46:30Z")
Don’t forget your notepad! 🤣 ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 12:39pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/20 "2021-05-01T12:39:15Z")
@ChuckPa We have data! So, interesting thing to note, when I looked at the package, it say’s it’s stopped: ![Screen Shot 2021-05-01 at 7.26.37 AM](https://global.discourse-cdn.com/plex/original/3X/0/6/06fce54c03c6946ac824b6818a8182fd19d77c02.png) But in the resource monitor, it shows it’s still running, fours plus hours after it crashed: ![Screen Shot 2021-05-01 at 7.27.38 AM](https://global.discourse-cdn.com/plex/original/3X/3/a/3a2dae4ecf75625b337b219485cbe1851aaf6634.png) ![Screen Shot 2021-05-01 at 7.27.16 AM](https://global.discourse-cdn.com/plex/original/3X/a/3/a3f01400381f1d1fa8e55e7bc919c13ff186e871.png) And, when I start the package, it fails the first time, with a “package failed to start”, then it tries again (on it’s own) and starts successfully. I have no idea if any of this is relevant. I’ve attached the dump file and the logs. Thanks. [Plex Media Server Logs\_2021-05-01\_07-31-36.zip](https://forums.plex.tv/uploads/short-url/52VUP6X78PWtfIu5k7NUZPMovAv.zip) (19.0 MB) [Dumpfile.zip](https://forums.plex.tv/uploads/short-url/aMg9tXeKC3IQYym2XNhgxGmQNMu.zip) (382.4 KB) ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 1, 2021, 5:25pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/21 "2021-05-01T17:25:47Z")
More for you, 2nd crash. [Plex Media Server Logs\_2021-05-01\_12-22-05.zip](https://forums.plex.tv/uploads/short-url/tWfZGOMAYSSNTSzvo33CCe9kvQ7.zip) (18.9 MB) [DumpFiles2.zip](https://forums.plex.tv/uploads/short-url/cG9wjXXqrrzPVytgUE03hNZHeQX.zip) (689.1 KB) iPhone playing via cellular was transcoding during the crash: 166.x.x.125 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 1, 2021, 5:51pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/22 "2021-05-01T17:51:10Z")
Thanks. You can stop capturing now 🤣 have a few errands this afternoon then will get into it ---
**Author:** ![Dystaxia](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dystaxia/32/82579_2.png) [@Dystaxia](https://forums.plex.tv/u/Dystaxia)\ **Post date:** [May 2, 2021, 2:08pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566/23 "2021-05-02T14:08:27Z")
It’s continuously crashing now. Is there a solution, or should I try rolling it back a few versions? [Next page](https://forums.plex.tv/t/plex-media-server-keeps-crashing/710566.md?page=2)