# Plex Media Server keeps stopping **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [July 27, 2022, 9:32pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304 "2022-07-27T21:32:56Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ipalm](https://avatars.discourse-cdn.com/v4/letter/i/e274bd/32.png) [@ipalm](https://forums.plex.tv/u/ipalm)\ **Post date:** [July 27, 2022, 9:32pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/1 "2022-07-27T21:32:56Z")
Once or twice a week, I open Plex on my phone and my server is offline. I go to my server computer, and it’s online and PMS is running. I open the Plex app on that same computer, it gives me this error. I close PMS on my computer, reopen it, and everything starts working normally again. This has been going on for about a month ![1](https://global.discourse-cdn.com/plex/original/4X/7/5/2/7528ce903869093dcf01adde78f224e71e06674e.png) ---
**Author:** ![rwoffice](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@rwoffice](https://forums.plex.tv/u/rwoffice)\ **Post date:** [July 27, 2022, 10:46pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/2 "2022-07-27T22:46:20Z")
Probably related to the deadlock issue. See this thread for more info: > [@Plex Server Crashing Randomly](https://forums.plex.tv/t/plex-server-crashing-randomly/789544/78): > > This is exactly my issue. Everything had been stable up until this point. My Plex became unresponsive on 7/8/22 at approximately 1600 and on 7/14/22 at 1943. Plex server still showed as running in the system tray, not accessible from web interface or client side. @sa2000 , if it happens again how much time can elapse before I get the output from the Plex Token connections and process dump? The reason that I ask is that I am at work most of the day, and if the error happens again, I might be ho… ---
**Author:** ![ipalm](https://avatars.discourse-cdn.com/v4/letter/i/e274bd/32.png) [@ipalm](https://forums.plex.tv/u/ipalm)\ **Post date:** [July 27, 2022, 10:57pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/3 "2022-07-27T22:57:24Z")
I’ve sent the logs to the team, they should be able to tell us ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [July 29, 2022, 9:45am UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/6 "2022-07-29T09:45:51Z")
> [@ipalm](#): > > Once or twice a week, I open Plex on my phone and my server is offline. I go to my server computer, and it’s online and PMS is running. I open the Plex app on that same computer, it gives me this error. I close PMS on my computer, reopen it, and everything starts working normally again. This has been going on for about a month I have looked at the logs you sent to @BigWheel I can see some hung requests ```auto Jul 27, 2022 15:42:02.196 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 15:42:04.106 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 15:49:49.230 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 15:49:50.061 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 15:49:50.080 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 16:12:04.621 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 16:12:11.661 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 16:12:11.802 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx Jul 27, 2022 16:12:12.639 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx ``` I am going to send you an alpha build 1.28.1.6018 which has a fix for an issue that may lead to deadlocks and crashes I will add you to a private message thread - please scroll down to see latest alpha download info for 1.28.1 If you continue to have hangs then will need to get more diagnostics which is covered in one of my posts in the message thread ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 17, 2022, 2:38pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/7 "2022-08-17T14:38:01Z")
Please Media Server 1.28.2 has just been released as a beta release It has a fix for a deadlocks issue that was identified last week > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/525): > > Plex Media Server 1.28.2.6093 is now available to Plex Pass users in the Beta update channel. NEW: (HTTP) Indicate when a database migration is being run (#13651) (Web) Updated to 4.87.2 FIXES: (Collections) Playing a collection of shows/seasons resulted in no playback in certain clients (#12977) (Library) Cleaning up legacy music agent bundle files could fail when running a Clean Bundles (#13761) (Music) Read artist and album sort tags from m4a audio files (#13760) (Music) Upgrading an al… - Server could hang in certain circumstances (#13758) ---
**Author:** ![ipalm](https://avatars.discourse-cdn.com/v4/letter/i/e274bd/32.png) [@ipalm](https://forums.plex.tv/u/ipalm)\ **Post date:** [August 17, 2022, 3:08pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/8 "2022-08-17T15:08:00Z")
Thank you ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 15, 2022, 3:08pm UTC](https://forums.plex.tv/t/plex-media-server-keeps-stopping/802304/9 "2022-11-15T15:08:21Z")
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