# Plex Media server no matching meta data? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [November 8, 2022, 7:00pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803 "2022-11-08T19:00:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 8, 2022, 7:00pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/1 "2022-11-08T19:00:43Z")
Unable to fetch any meta data to match since Nov 3, 2022. Trying to match movies and regardless of what movie there are no results and this has been happening since Nov 3,2022?? Any idea of what happened and how to fix this?? Thanks ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 8, 2022, 10:51pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/2 "2022-11-08T22:51:31Z")
Gonna bet you have a firewall, or router issue, without your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) that is just a guess. ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 8, 2022, 11:01pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/3 "2022-11-08T23:01:13Z")
how do I check for this as nothing has changed with my setup and it just started happening a week ago ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 8, 2022, 11:15pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/4 "2022-11-08T23:15:36Z")
[Plex Media Server Logs\_2022-11-08\_15-13-45.zip](https://forums.plex.tv/uploads/short-url/o5Hh4ASFef4vSxhtauoHVP0YRfZ.zip) (2.9 MB) Sorry not familiar with this stuff as it has always worked flawless since forever and have attached logs ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 9, 2022, 2:57am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/5 "2022-11-09T02:57:28Z")
Im going to start with saying your naming is extremely far from the plex standard, it wouldn’t surprise me if the scanner just cant match your data. My canned response is to see [https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) and: If you want to save yourself a lot of time I would recommend using [Download - tinyMediaManager](https://www.tinymediamanager.org/download/release-v3/) and use `${title} (${year}) {imdb-${imdb}}` as the new name format. Episode format: `${showTitle} - S${seasonNr2}E${episodeNr2} - ${title}` Folder format: `${showTitle} (${showYear}) {tvdb-${tvShow.ids.tvdb}}/Season ${seasonNr2}` ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 9, 2022, 3:00am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/6 "2022-11-09T03:00:22Z")
I get that and thank you, but what I am getting at is all but the recent 12 or so files I added to it are matched automatically/manually. The issue with the recent 12 files is I get zero results even manually entering a name of a movie I already have matched nothing shows ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 9, 2022, 3:05am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/7 "2022-11-09T03:05:44Z")
What scanner and agent are you using? ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 9, 2022, 3:11am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/8 "2022-11-09T03:11:08Z")
there is only the Plex legacy one. I literally goto a previously matched one and it still won’t render results… ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 9, 2022, 3:17am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/9 "2022-11-09T03:17:23Z")
What version of plex are you running? I would recommend moving to the new agent and scanner. ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 9, 2022, 3:27am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/10 "2022-11-09T03:27:08Z")
1.29.2.6364-6d72b0cf6 As for new scanner or agent, there is no option for me to do so since 3 updates ago ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 9, 2022, 3:30am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/11 "2022-11-09T03:30:07Z")
@dane22 any chance you can take a look at this? ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 9, 2022, 6:42am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/12 "2022-11-09T06:42:53Z")
Can you access [https://metadata.provider.plex.tv/](https://metadata.provider.plex.tv/) from the network your server is on? ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 9, 2022, 2:30pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/13 "2022-11-09T14:30:44Z")
No I cannot. ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 9, 2022, 3:02pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/14 "2022-11-09T15:02:38Z")
That would be the problem then. Could you open a terminal and run `curl -v https://metadata.provider.plex.tv` and then post that output here. ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 9, 2022, 4:07pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/16 "2022-11-09T16:07:06Z")
Have you set any custom DNS servers on your network? Or maybe have some third party security software running? Also could you try running these two other commands in the terminal: `nslookup metadata.provider.plex.tv` `nslookup metadata.provider.plex.tv 8.8.8.8` ---
**Author:** ![jvbfamily](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jvbfamily](https://forums.plex.tv/u/jvbfamily)\ **Post date:** [November 10, 2022, 2:24am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/19 "2022-11-10T02:24:42Z")
hmm it suddenly started working again… Did you adjust something on your end?? ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 10, 2022, 7:04am UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/20 "2022-11-10T07:04:19Z")
No. I suspect it was your DNS servers (likely from your ISP if you haven’t set custom ones) that were providing bad IPs as shown in the nslookup commands you provided. It’s likely something on your ISP’s side that changed. You can also re-run the `nslookup metadata.provider.plex.tv` command again and check to see which IPs it returns now (they will probably be different). ---
**Author:** ![Firefly2012](https://avatars.discourse-cdn.com/v4/letter/f/e47c2d/32.png) [@Firefly2012](https://forums.plex.tv/u/Firefly2012)\ **Post date:** [November 10, 2022, 2:28pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/21 "2022-11-10T14:28:25Z")
Hello guys! I have the same issue on Win 10 with the latest version of Plex Media Server, even with the previous one. Several days ago, I started experiencing this issue. It only works for me if I turn off Plex, turn on VPN and turn Plex back on. After that, it started searching metadata and matching them. I don’t know from which side of the connection block, my ISP or Plex. ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 10, 2022, 2:50pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/22 "2022-11-10T14:50:30Z")
Without any [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I cannot determine if this issue is related at all to the original issue here. Can you access [https://metadata.provider.plex.tv/](https://metadata.provider.plex.tv/) from your network? ---
**Author:** ![Firefly2012](https://avatars.discourse-cdn.com/v4/letter/f/e47c2d/32.png) [@Firefly2012](https://forums.plex.tv/u/Firefly2012)\ **Post date:** [November 10, 2022, 4:42pm UTC](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803/23 "2022-11-10T16:42:22Z")
No, I can’t open this website. I can load the page only with the VPN. I’m attaching log files to this message, thank you. I used Cloudflare DNS in router settings, and everything was fine. Today I tried changing to Google DNS, and it still won’t search metadata =( [Plex Media Server Logs\_2022-11-10\_19-35-01.zip](https://forums.plex.tv/uploads/short-url/lZbfZ2RtJQ2zftlJbmkH0BGjElg.zip) (548.9 KB) upd. It’s strange, but now I can access this website without using a VPN. Idk why [Next page](https://forums.plex.tv/t/plex-media-server-no-matching-meta-data/817803.md?page=2)