# Plex Media Server not installing properly

**URL:** <https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 20, 2024, 7:13pm UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873 "2024-10-20T19:13:07Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![TheTerrorBeyond](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theterrorbeyond/32/19889_2.png) [@TheTerrorBeyond](https://forums.plex.tv/u/TheTerrorBeyond)\
**Post date:** [October 20, 2024, 7:13pm UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/1 "2024-10-20T19:13:07Z")

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Server Version#: 1.41.0.8894  
Player Version#: Version 4.136.1  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I have reinstalled many times and I cannot add media to my server. Each time I attempt to add a library it tells me to install Plex Media Server. I have uninstalled and reinstalled many times.

What can I do to get my server to work again? I have had it running for many years on my old computer but it won’t work on my new computer for some reason.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [October 20, 2024, 8:03pm UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/2 "2024-10-20T20:03:39Z")

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What does `http://[Local Plex Media Server IP Address]:32400/identity` show?

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**Author:** ![TheTerrorBeyond](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theterrorbeyond/32/19889_2.png) [@TheTerrorBeyond](https://forums.plex.tv/u/TheTerrorBeyond)\
**Post date:** [October 20, 2024, 11:08pm UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/4 "2024-10-20T23:08:22Z")

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MediaContainer size=“0” apiVersion=“0.1.0” claimed=“1” machineIdentifier=“e36737a8335a9539a8c4b6994ae013c8c40a3b27” version=“1.41.0.8994-f2c27da23” data-google-analytics-opt-out=“”\> \</MediaContainer

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [October 21, 2024, 12:34am UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/5 "2024-10-21T00:34:30Z")

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Now try to visit `http://[Local Plex Media Server IP Address]:32400/web`

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<div class="post-metadata">

**Author:** ![TheTerrorBeyond](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theterrorbeyond/32/19889_2.png) [@TheTerrorBeyond](https://forums.plex.tv/u/TheTerrorBeyond)\
**Post date:** [October 21, 2024, 1:14am UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/6 "2024-10-21T01:14:59Z")

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> [@dbirch](#):
>
> :32400/web

That’s where I normally go to access the server… I get this when I try to add media in the Your Media section:

Add your media to Plex

Organize, beautify, stream, and share your personal collection of movies, TV, music, and photos anywhere, on all your devices. To get started, download our free Plex Media Server software on the device where you store your media.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [October 21, 2024, 1:33am UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/7 "2024-10-21T01:33:28Z")

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Its acting as if the server is claimed by a different account, Id start with: [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720)

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<div class="post-metadata">

**Author:** ![TheTerrorBeyond](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theterrorbeyond/32/19889_2.png) [@TheTerrorBeyond](https://forums.plex.tv/u/TheTerrorBeyond)\
**Post date:** [October 21, 2024, 1:54am UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/8 "2024-10-21T01:54:59Z")

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THANK YOU! I edited the registry and got it working.

You are a legend. THANK YOU!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 19, 2025, 1:55am UTC](https://forums.plex.tv/t/plex-media-server-not-installing-properly/892873/9 "2025-01-19T01:55:25Z")

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