# Plex Media Server performance issue

**URL:** <https://forums.plex.tv/t/plex-media-server-performance-issue/567139>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 3, 2020, 2:55pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139 "2020-04-03T14:55:31Z")\
**Posts on this page:** 17\
**Page:** 1

<div class="post-metadata">

**Author:** ![roestzwiee](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@roestzwiee](https://forums.plex.tv/u/roestzwiee)\
**Post date:** [April 3, 2020, 2:55pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/1 "2020-04-03T14:55:31Z")

</div>

Server Version#: 1.18.9.2578-513b381af  
Player Version#: any

Logs show no entries regarding the Plex startup.

Hello All,

on my DS218+ the Plex Media Server suddenly stopped working. I’m not sure what i did. Maybe there was an update, maybe it has something to do that i added a second disk to the NAS.

The logs (Protocol Center) don’t show any entries relatet to Plex. I already downloaded the newest version here and used it.

I also went through the process described to an unfriendly user here:

> [@Plex startet nicht auf DSM 6.1 und PMS 1.4.4.3495-edef59192](https://forums.plex.tv/t/plex-startet-nicht-auf-dsm-6-1-und-pms-1-4-4-3495-edef59192/185125):
>
> Wie schon in der Überschrift stehend mal hab ich das Problem das Plex auf einer DS1815+ nicht startet. Installation funktioniert ohne Probleme aber beim Ausführen kommt die Meldung das

and accessed the DiskStation via SSH to start Plex manually. Everything looks fine, no exception /error / warning is shown during the startup.

But none of my devices can reach the Plex Media Server.

According to the Synology Packet Manager, Plex Media Server is running fine!

I’m running out of ideas what to do…

When you read until here, thank you already. Any suggestions what i can try next?

---

<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 4:32pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/2 "2020-04-03T16:32:09Z")

</div>

Plex become worse & worse with time…  
I suffer too with the latestssss releases  
today my plex server crashed/stop and I restart it.  
Lot of buffering with movie that was working fine in previous version of Plex.  
I downloaded and installed the latest 1.19.1.2589 and now I’m falling on more problems.  
Even the Media Player for Windows is now problematic , my movie stop each 5 sec (directPlay picture & sound) & no trace at all into my dashboard about some buffering.  
Comon PLEX, more we go in new release, less Plex become attractiv and show issues.  
I got another plex server with 1.14.1.5488 that give me fully satisfaction but now Plex.tv service relay decided to force a minimum release 1.15.2… that I really don’t want to go as I see now from many months soooo many problems starting this release.  
I tried to go back to 1.15.4 with the other one now in 1.19 but the synology don’t accept it.

I’m stock now with 1 server considered as obsolete by Plex and a second one that don’t work as espected.

here are some ex of debugging trace now in the 1.19 server version:

Apr 03, 2020 17:17:34.333 [0x7f877a264700] DEBUG - TranscodeUniversalRequest: using augmented profile Firefox  
Apr 03, 2020 17:17:34.333 [0x7f877a264700] DEBUG - Downloading document [http://127.0.0.1:32400/library/metadata/57810?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=2kql9bc958svdtmh5300cqas](http://127.0.0.1:32400/library/metadata/57810?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=2kql9bc958svdtmh5300cqas)  
Apr 03, 2020 17:17:34.344 [0x7f877a264700] DEBUG - Audio Stream: 75192, Subtitle Stream: 0  
Apr 03, 2020 17:17:34.345 [0x7f877a264700] DEBUG - We’re going to try to auto-select an audio stream for account 1.  
Apr 03, 2020 17:17:34.345 [0x7f877a264700] DEBUG - Selecting best audio stream for part ID 62323 (autoselect: 1 language: fr)  
Apr 03, 2020 17:17:34.345 [0x7f877a264700] DEBUG - We’re going to try to auto-select a subtitle.  
Apr 03, 2020 17:17:34.345 [0x7f877a264700] DEBUG - Audio Stream: 76995, Subtitle Stream: -1  
Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: Selected protocol dash; container: mp4  
Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: analyzing media item 60640  
Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: John Wick : Parabellum (2019): Direct Play is disabled  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: John Wick : Parabellum (2019): media must be transcoded in order to use the dash protocol**  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: John Wick : Parabellum (2019): no direct play video profile exists for http/mp4/h264**  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: John Wick : Parabellum (2019): no direct play video profile exists for http/mp4/h264/ac3**  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: John Wick : Parabellum (2019): no direct play video profile exists for http/mp4/h264/aac**  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - John Wick : Parabellum - audio.channels limitation applies: 6 \> 2**  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - John Wick : Parabellum - audio.channels limitation applies: 6 \> 2**  
**Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations**  
Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - MDE: John Wick : Parabellum (2019): selected media 1 / 60640  
Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - Streaming Resource: Added session 0x7f875813c010:2kql9bc958svdtmh5300cqas  
Apr 03, 2020 17:17:34.348 [0x7f877a264700] DEBUG - Streaming Resource: Reached Decision id=57810 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=60640 part=(id=62323 decision=transcode container=mp4 protocol=dash streams=(Video=(id=76994 decision=copy width=1920 height=800) Audio=(id=76995 decision=transcode bitrate=256 encoder=aac channels=2 rate=48000))))  
Apr 03, 2020 17:17:34.351 [0x7f877bd11700] DEBUG - Completed: [192.168.10.2:53638] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F57810&mediaIndex=1&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=vscm4csv1clu8p2sfc2j8xs4&subtitles=burn&Accept-Language=fr (13 live) GZIP 18ms 4049 bytes (pipelined: 6)  
Apr 03, 2020 17:17:34.452 [0x7f877a264700] DEBUG - Request: [192.168.10.2:53638 (Allowed Network (WAN))] GET /:/timeline?ratingKey=57810&key=%2Flibrary%2Fmetadata%2F57810&playbackTime=0&playQueueItemID=1781&state=stopped&hasMDE=1&time=1810000&duration=7864000 (13 live) GZIP Signed-in  
Apr 03, 2020 17:17:34.453 [0x7f877a264700] DEBUG - Client [2kql9bc958svdtmh5300cqas] reporting timeline state stopped, progress of 1810000/7864000ms for guid=, playbackTime=0ms ratingKey=57810 url=, key=/library/metadata/57810, containerKey=, metadataId=57810, source=  
Apr 03, 2020 17:17:34.454 [0x7f877a264700] DEBUG - Play progress on 57810 ‘John Wick : Parabellum’ - got played 1810000 ms by account 1!  
Apr 03, 2020 17:17:34.454 [0x7f877a264700] DEBUG - HubCache: Expiring ‘1/home.continue/1/hubs/frexternal-media,indirect-media/contentDirectoryID=1%2C5%2C6%2C3%2C2%2C4%2Cplaylists&count=17&excludeFields=summary&excludePlaylists=1&includeEmpty=1&includeExternalMetadata=1&includeFeaturedTags=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1’ because event plex.event.play.session.state.update referenced an item the hub contained  
Apr 03, 2020 17:17:34.454 [0x7f877a264700] DEBUG - HubCache: Expiring ‘1/home.movies.recent/1/hubs/frexternal-media,indirect-media/contentDirectoryID=1%2C5%2C6%2C3%2C2%2C4%2Cplaylists&count=17&excludeFields=summary&excludePlaylists=1&includeEmpty=1&includeExternalMetadata=1&includeFeaturedTags=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1’ because event plex.event.play.session.state.update referenced an item the hub contained  
Apr 03, 2020 17:17:34.467 [0x7f877a264700] DEBUG - Audio Stream: 75192, Subtitle Stream: 0  
Apr 03, 2020 17:17:34.467 [0x7f877a264700] DEBUG - We’re going to try to auto-select an audio stream for account 1.  
Apr 03, 2020 17:17:34.467 [0x7f877a264700] DEBUG - Selecting best audio stream for part ID 62323 (autoselect: 1 language: fr)  
Apr 03, 2020 17:17:34.467 [0x7f877a264700] DEBUG - We’re going to try to auto-select a subtitle.  
Apr 03, 2020 17:17:34.467 [0x7f877a264700] DEBUG - Audio Stream: 76995, Subtitle Stream: -1  
Apr 03, 2020 17:17:34.470 [0x7f877a264700] DEBUG - [Now] Device is Firefox (Firefox).  
Apr 03, 2020 17:17:34.470 [0x7f877a264700] DEBUG - [Now] Profile is Firefox  
Apr 03, 2020 17:17:34.470 [0x7f877a264700] DEBUG - [Now] Updated play state for /library/metadata/57810.

this movie can be play nicely with the old 1.14 release, and the latest one can’t effort it anymore !

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 3, 2020, 4:33pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/3 "2020-04-03T16:33:21Z")

</div>

May I have the PMS logs (either downloaded from PMS as a ZIP file) or manually downloaded from DSM through FileStation as a ZIP ?

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<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 4:35pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/4 "2020-04-03T16:35:19Z")

</div>

Sure !

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<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 4:37pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/5 "2020-04-03T16:37:24Z")

</div>

![image](https://global.discourse-cdn.com/plex/original/3X/d/2/d246c2be98a83605e8d225ef140c3f97c79b0d9f.jpeg)

---

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 3, 2020, 5:03pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/6 "2020-04-03T17:03:03Z")

</div>

Supermounter,

Your logs show me you’re trying to burn subtitles and transcode audio on an Atom C2538 CPU. This CPU doesn’t have that kind of performance. It can DirectPlay and DirectStream (at best). It does not have the power to burn subtitles.  
It also has no Transcoding hardware to assist in this. ( I have the same CPU in my DS1815+

```auto
Apr 03, 2020 17:14:10.369 [0x7f8779f76700] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-80232c94-2a7c-4111-938f-57369a17aa00/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/99c90e0-3079-linux-x86_64/' XDG_CACHE_HOME='/volume1/Plex/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/volume1/@appstore/Plex Media Server/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Transcoder' '-codec:3' 'h264' '-codec:0' 'ac3' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/volume1/Films/[OxTorrent.com] I.Can.Only.Imagine.2018.MULTi.1080p.BluRay.x264.AC3-EXTREME.mkv' '-filter_complex' '[0:0] aresample=async=1:ocl='\''stereo'\'':osr=48000[0]' '-map' '0:3' '-metadata:s:0' 'language=eng' '-codec:0' 'copy' '-map' '[0]' '-metadata:s:1' 'language=fre' '-codec:1' 'aac' '-b:1' '256k' '-f' 'dash' '-seg_duration' '5' '-init_seg_name' 'init-stream$RepresentationID$.m4s' '-media_seg_name' 'chunk-stream$RepresentationID$-$Number%05d$.m4s' '-window_size' '5' '-delete_removed' 'false' '-skip_to_segment' '1' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/in4kufupfegewjcifyuw78lf/543855d2-2423-4ab4-af3f-ed0e67a4c782/manifest?X-Plex-Http-Pipeline=infinite' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:

```

---

<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 5:40pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/7 "2020-04-03T17:40:37Z")

</div>

I didn’t ask to burn subtile  
I still even suffer of buffering with direct play

 ![image](https://global.discourse-cdn.com/plex/original/3X/9/1/9187284773bbc1cdf152b28ed4811c791abe97a5.jpeg)

 ![image](https://global.discourse-cdn.com/plex/original/3X/3/4/34f6fa1fd9db5d758f7021244a7232807fae5513.jpeg)

---

<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 5:44pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/8 "2020-04-03T17:44:09Z")

</div>

Now here with full direct play sound & picture with Media Player

Still Buffering a lot

 ![image](https://global.discourse-cdn.com/plex/original/3X/3/9/39b470317efc3d7c923314554f05eadcbf41f775.jpeg)

---

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 3, 2020, 6:02pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/9 "2020-04-03T18:02:19Z")

</div>

Would you mind creating a cleanly visible test case for me?

I want to follow **exactly** what you are seeing.

1. Restart Plex
2. Wait 1 minute for it to stabilize
3. Start the playback again of the example you show above.
4. Play until it falters and then recovers.
5. Stop the playback
6. Download and attach the logs.

---

<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 6:09pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/10 "2020-04-03T18:09:36Z")

</div>

ok, I will perform  
here another try  
don’t understand why dashboard show me 23Mbps but the movie is 10.8Mbps  
and I checked my routeur wan usage …the HTTPS Stream don’t goes up than 11Mbps  
 ![image](https://global.discourse-cdn.com/plex/original/3X/2/3/23c193b2a6631965ec445b3a5d7fbfe2dd5ed0a2.jpeg)

 ![image](https://global.discourse-cdn.com/plex/original/3X/3/f/3f9248f0e9d8a8839e42b57f4fc0eecedba8bc24.png)

---

<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 3, 2020, 6:25pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/11 "2020-04-03T18:25:47Z")

</div>

The movie started automaticely as transcoded @2MBps but few second after I switched to Original Quality & the buffering apaird after few seconds

---

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 3, 2020, 6:56pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/12 "2020-04-03T18:56:23Z")

</div>

I’m seeing a few things in your logs. May we address them first?  
One of these might very well be why you’re seeing the problem you are.

1. Maintenance issue – Plex does not have permission to see some files

```auto
Apr 03, 2020 20:21:59.153 [0x7f85bf3f8700] DEBUG - [Notify] Initializing.
Apr 03, 2020 20:21:59.153 [0x7f85bc806700] DEBUG - [Notify] Waiting for inotify notifications...
Apr 03, 2020 20:21:59.153 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films"
Apr 03, 2020 20:21:59.154 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/The Hole" (13: Permission denied)
Apr 03, 2020 20:21:59.154 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Non Stop" (13: Permission denied)
Apr 03, 2020 20:21:59.154 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Space Time L'Ultime Odyssee" (13: Permission denied)
Apr 03, 2020 20:21:59.154 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Gad.Elmaleh.Sans.Tambour.2014.FRENCH.DVDRip.AC3.x264-KRiNe"
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Inglorious basterds" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.info] The.Assignment.2016.MULTi.1080p.BluRay.x264-LOST"
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[www.T9.pe] Dans La Brume 2018 FRENCH BDRip XviD-EXTREME"
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Wrath Of The Titans" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/8.Th.Wonderland.2008.FRENCH.DVDRiP.XViD.AC3-FiCTiON" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/The.Colony.2013.MULTI.1080P.DTS-HD.MA.5.1.Bluray.x264-TBL" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Le Tableau" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/La Jeune Fille De L Eau" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Real.2013.PAL.MULTI.DVDR-VIAZAC" (13: Permission denied)
Apr 03, 2020 20:21:59.155 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/MALEFICENT.2014.MULTI.1080p.DTS.x264.AWte@m" (13: Permission denied)
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/The.First.Purge.2018.MULTi.1080p.BluRay.x264-VENUE [www.Torrent9.PH]"
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/The.Physician.2013.REPACK.TRUEFRENCH.BDRip.XViD-FUNKKY"
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Stargate SG-1 The Ark of Truth" (13: Permission denied)
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Maze.Runner.The.Scorch.Trials.2015.TRUEFRENCH.BDRiP.XViD-AViTECH"
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Le Hobbit La Desolation De Smaug" (13: Permission denied)
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/The Grand Master" (13: Permission denied)
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.ws] The.Infiltrator.2016.MULTi.1080p.BluRay.x264-LOST"
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Divergente Trilogie (2014-2016) VFF-ENG AC3 BluRay 1080p x264.GHT --> Torrent9.uno <--"
Apr 03, 2020 20:21:59.156 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.bz] Viking.2016.MULTi.1080p.BluRay.x264-LOST"
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.bz] Three.Billboards.Outside.Ebbing.Missouri.2017.MULTI.1080p.BluRay.x264-VENUE"
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Skyfall" (13: Permission denied)
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Independence.Day.Resurgence.2016.MULTi.1080p.BluRay.x264-VENUE"
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.red] 12.Strong.2018.FRENCH.BDRip.XviD-FuN"
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Life Of Pi" (13: Permission denied)
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Looper" (13: Permission denied)
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Jason.Bourne.2016.TRUEFRENCH.BDRip.XViD-FUNKKY"
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/incomplet" (13: Permission denied)
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/La Vie D'Adèle" (13: Permission denied)
Apr 03, 2020 20:21:59.157 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.red] Hangman.2017.MULTi.1080p.BluRay.x264-LOST"
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[Torrent9.red] The.Duelist.2016.FRENCH.WEB-DL.1080p.x264-SHARPS"
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Big Fish" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/All Is Lost" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/The.Trust.2016.TRUEFRENCH.BDRip.XviD-EXTREME"
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/300" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Total Recall" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/The Lost Future" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Stardust.2007.1080p.MULTi.BluRay.x264" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Man On Fire" (13: Permission denied)
Apr 03, 2020 20:21:59.158 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Grease" (13: Permission denied)
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/La Belle Et La Bête" (13: Permission denied)
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Pandorum" (13: Permission denied)
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Captain.America_The.Winter.Soldier.2014.MULTI.1080p.BluRay.DTS-HDMA.x264-oo0oo" (13: Permission denied)
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/The First Purge 2018 FRENCH BDRip XviD-FuN [www.Torrent9.PH]"
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[www.Cpasbien.pe] The.Equalizer.2014.MULTi.1080p.BluRay.x264-ROUGH"
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Deepwater.Horizon.2016.FRENCH.BDRip.XviD-EXTREME"
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[www.Cpasbien.pw] John.Wick.2014.FANSUB.VOSTFR.WEBRiP.XViD-ARTEFAC"
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Trilogie L'Auberge Espagnole (HDLight - 1080p)" (13: Permission denied)
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Enders Game" (13: Permission denied)
Apr 03, 2020 20:21:59.159 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Assassins.Creed.2016.MULTi.1080p.BluRay.x264-VENUE"
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/The Dark Knight Rises" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/John Carter" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Prometheus" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/The Raid Redemption" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Red 2" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/A Good Day To Die Hard" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/100.Degrees.Below.Zero.2013.STV.FRENCH.1080p.BluRay.x264-ZEST"
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[www.Torrent9.PH] Bleeding Steel 2017 FRENCH 1080p BluRay x264 AC3-EXTREME"
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Argo" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Kaena La Prophétie" (13: Permission denied)
Apr 03, 2020 20:21:59.160 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/[www.Cpasbien.pe] Dawn.Of.Destruction.2014.FRENCH.DVDRIP.XVID-PREM"
Apr 03, 2020 20:21:59.161 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Plex Versions"
Apr 03, 2020 20:21:59.161 [0x7f85dcfab700] DEBUG - [Notify] Now watching "/volume1/Films/Plex Versions/Optimized for TV"
Apr 03, 2020 20:21:59.161 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Intouchables" (13: Permission denied)
Apr 03, 2020 20:21:59.161 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/Harry Potter" (13: Permission denied)
Apr 03, 2020 20:21:59.161 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/xXx Collection 1080p BluRay Multi x264-GAIA" (13: Permission denied)
Apr 03, 2020 20:21:59.161 [0x7f85dcfab700] ERROR - [Notify] Failed to add watch for "/volume1/Films/After Earth" (13: Permission denied)

```

1. Your networking appears to have the player on a publicly routable network and/or you have a 109.x.x.x address for your LAN (which you manually allowed) ?

```auto
Apr 03, 2020 20:22:30.096 [0x7f85bd6ac700] DEBUG - Request: [109.xxx.xxx.xxx:60404 (Allowed Network (WAN))] GET /statistics/bandwidth?timespan=6 (11 live) TLS GZIP Signed-in Token (Aqualotus)
Apr 03, 2020 20:22:30.099 [0x7f85dd875700] DEBUG - Completed: [109.89.208.98:60404] 200 GET /statistics/bandwidth?timespan=6 (11 live) TLS GZIP 3ms 1428 bytes (pipelined: 36)
Apr 03, 2020 20:22:31.093 [0x7f85dd875700] DEBUG - Request came in with unrecognized domain / IP '217.xxx.xxx.xxx' in header Host; treating as non-local
Apr 03, 2020 20:22:31.093 [0x7f85dd875700] DEBUG - Auth: authenticated user 1 as Aqualotus
Apr 03, 2020 20:22:31.093 [0x7f85bcde2700] DEBUG - Request: [109.xxx.xxx.xxx:60404 (Allowed Network (WAN))] GET /statistics/bandwidth?timespan=6 (10 live) TLS GZIP Signed-in Token (Aqualotus)

```

What is the actual network topology here?  
How much is wired and how much is WiFi ?  
Where are the other routers?

The IP addresses I’m seeing are public-routable which means PMS (and the player) is going to use “Remote Streaming” bitrate settings by default (unless you change the default setting ).

---

<div class="post-metadata">

**Author:** ![roestzwiee](https://avatars.discourse-cdn.com/v4/letter/r/7ba0ec/32.png) [@roestzwiee](https://forums.plex.tv/u/roestzwiee)\
**Post date:** [April 3, 2020, 7:01pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/13 "2020-04-03T19:01:45Z")

</div>

TY supermounter for taking over my topic.

Though reading through your performance problems 😴, i figured out where i can find the Plex logs.

I had Plex set to only allow secure connections, now i figured out, my TV and the default Synology DiskStation settings don’t redirect there. Thats why i didn’t find any error messages and the service starup showed success.

Have a nice day 😉

---

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 3, 2020, 11:17pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/14 "2020-04-03T23:17:46Z")

</div>

A post was split to a new topic: [Plex unavailable on DSM 6.2.2 - relocated](https://forums.plex.tv/t/plex-unavailable-on-dsm-6-2-2-relocated/567406)

---

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 3, 2020, 11:22pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/15 "2020-04-03T23:22:20Z")

</div>

@supermounter

This is your thread now. I have broken @roestzwiee out into his own thread.

In the future, please do no hijack other people’s thread

---

<div class="post-metadata">

**Author:** ![supermounter](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/supermounter/32/85725_2.png) [@supermounter](https://forums.plex.tv/u/supermounter)\
**Post date:** [April 15, 2020, 1:41pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/16 "2020-04-15T13:41:14Z")

</div>

Hi @ChuckPa, sorry for the late reply, I was little down as I catched this Bsh…COVID19 + one of my Nas lost a big volume due to a dirty reboot. But now Nas volume is back and me too 🙂  
thanks for this thread owner change.  
Promess i will not hijack in the future.

To reply to your latest questions  
Network topo is really a simple structure  
Nas with 2 link not agreated to a switch directly connected to the router/gateway  
Client connected remotely to the Nas VPN.  
All are wired.

setting IP wan treath as local and no bitrate limitation.  
ISP band give speedtest 278Mb/s in & 28Mb/s out.

I seen into synology package manager, they are now offering the ver. 1.18.5.2309-f5213a238  
but I don’t know if this a 64bit version or 32, no mention of it into the package manager.  
I’m thinking to update my Old plex server 1.14.1.5488 that is working smoothly well with all my clients devices but don’t give me anymore the dashboard situation and can’t be remotely/relayed connected with plex.tv. I’m really afraid to loose this stable version if I update it with the Synology Proposition. Any advise about this ?

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 14, 2020, 1:41pm UTC](https://forums.plex.tv/t/plex-media-server-performance-issue/567139/17 "2020-07-14T13:41:19Z")

</div>

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