# Plex Media Server - Plex Web - logging in breaks **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [November 12, 2020, 12:50am UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673 "2020-11-12T00:50:34Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 12, 2020, 12:50am UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/1 "2020-11-12T00:50:34Z")
Server Version#: 1.20.4.3517 Player Version#: Hi guys, i have been trying for some time to register a plex media server installed on a raspberry pi with my plex account. But whenever I am soerit comes first: successfully registered, and after a few redirects: Error during registration. please someone can help me! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 12, 2020, 1:16am UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/2 "2020-11-12T01:16:43Z")
Please manually make a tar.gz of the “Logs” directory (under /var/lib/plemediasserver – or wherever you set it up) That tar.gz will tell us what it doesn’t like. ---
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 12, 2020, 11:40am UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/3 "2020-11-12T11:40:31Z")
hi, can you tell me how i can do this? ---
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 12, 2020, 1:13pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/4 "2020-11-12T13:13:29Z")
![Plex-Error](https://global.discourse-cdn.com/plex/original/3X/1/5/153d2ceed64cf479fef77a23f25251441533c119.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 12, 2020, 6:06pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/5 "2020-11-12T18:06:36Z")
Jack, Open the terminal window. navigate over to /var/logs/plexmediaserver go further down to the logs directory make a tar.gz of it attach that tar.gz here with your logs The screenshot you show should have the IP address and info of your server. It does this the first time (cookie challenge) to make sure you ended up where you expected to. It’s an anti-phishing / anti-redirect check for you to be certain. There were cases were folks would think they are going to a a friend’s server and ended up somewhere else. ---
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 12, 2020, 7:08pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/6 "2020-11-12T19:08:51Z")
ChuckPa, there is no directory like this. its absolutly right, it was my way. its navigate automatigely to this page ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 12, 2020, 7:59pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/7 "2020-11-12T19:59:54Z")
Jack. Please forgive me. I made a big typo `/var/lib/plexmediaserver` full path: ```auto /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs ``` (_it’s been a very long weeek_) ---
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 12, 2020, 9:41pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/8 "2020-11-12T21:41:26Z")
oh, no problem. and here is the logfile: [logs.tar.gz](https://forums.plex.tv/uploads/short-url/5P8f7fEaGDDvGnC0IzPy2qaWm3x.gz) (162.1 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 12, 2020, 10:03pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/9 "2020-11-12T22:03:34Z")
Are you using IPv6 or IPv4? You have both stacks active. Both are receiving traffic. Is this server on a remote hosted location? ---
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 13, 2020, 10:09am UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/10 "2020-11-13T10:09:50Z")
i am using probably IPv4 for the configuration. the Server is an Raspberry pi 3 how is running in my local network. the foundation is Raspian. ---
**Author:** ![Prince\_Jack](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@Prince\_Jack](https://forums.plex.tv/u/Prince_Jack)\ **Post date:** [November 15, 2020, 4:20pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/11 "2020-11-15T16:20:46Z")
Hi, I had found an Answer. I changed the Browser so i can log in in register the Server to my Account. Thank you for the try to help ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 13, 2021, 4:21pm UTC](https://forums.plex.tv/t/plex-media-server-plex-web-logging-in-breaks/652673/12 "2021-02-13T16:21:04Z")
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