# Plex media server problems **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, android-tv, plex-web\ **Created:** [August 24, 2022, 5:00pm UTC](https://forums.plex.tv/t/plex-media-server-problems/806237 "2022-08-24T17:00:18Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![omarep1](https://avatars.discourse-cdn.com/v4/letter/o/f14d63/32.png) [@omarep1](https://forums.plex.tv/u/omarep1)\ **Post date:** [August 24, 2022, 5:00pm UTC](https://forums.plex.tv/t/plex-media-server-problems/806237/1 "2022-08-24T17:00:18Z")
Server Version#: Player Version#: i am facing a problem to add my media in plex he keeps asking me to download plex media server however i already download it. ---
**Author:** ![katog7](https://avatars.discourse-cdn.com/v4/letter/k/5f9b8f/32.png) [@katog7](https://forums.plex.tv/u/katog7)\ **Post date:** [September 26, 2022, 4:46am UTC](https://forums.plex.tv/t/plex-media-server-problems/806237/2 "2022-09-26T04:46:00Z")
Same problem. When I go to [http://127.0.0.1:32400/web/](http://127.0.0.1:32400/web/) and then click YOUR MEDIA, it directs me to [http://127.0.0.1:32400/web/index.html#!/get-plex-media-server](http://127.0.0.1:32400/web/index.html#!/get-plex-media-server) even when I already downloaded and installed latest plex media server. I used chrome and firefox in incognito and non-incognito mode. I even tried mylocalip:32400/web/ and same problem. Can somoene guide us to fix this issue? Thanks. ![plex add media problem](https://global.discourse-cdn.com/plex/original/4X/0/b/0/0b049d08567efcd50db2825497ac4bb64f05891d.jpeg) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 26, 2022, 5:06am UTC](https://forums.plex.tv/t/plex-media-server-problems/806237/3 "2022-09-26T05:06:27Z")
If you are comfortable editing the Windows Registry, use the first method. If not, use the second. Both remove certain Windows Registry entries, placing your server in an unclaimed state. You can then go to [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) and reclaim it. 1. [Why am I locked out of Server Settings and how do I get in?](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) 2. [You need to reclaim your server, but don’t dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 25, 2022, 5:07am UTC](https://forums.plex.tv/t/plex-media-server-problems/806237/4 "2022-12-25T05:07:08Z")
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