# Plex Media Server Release Fails **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 27, 2022, 4:25pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353 "2022-10-27T16:25:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 27, 2022, 4:25pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/1 "2022-10-27T16:25:22Z")
Server Version#: 1.29.1.6316 (64bit) Player Version#: NA Downloaded 1.29.2.6334 and attempted to apply it. When reconnecting the server the version has not updated and the Download Updates prompt is still highlighted. I select it and it immediately is there so the download worked but the update did not Edit: Restarted the Server and Windows, applied the update without success. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [October 27, 2022, 9:28pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/2 "2022-10-27T21:28:16Z")
Can you provide your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) from when you tries to auto-update? ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 27, 2022, 10:41pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/3 "2022-10-27T22:41:34Z")
I replied to your Plex Forum email and included the logs. it failed. Here’s the info: I shut down the server for a minute. I downloaded 1.29.2.6334, applied the update at 18:31 my time and the web page was left for 5 minutes to allow the update plenty of time to install. Usually updates take no more than a minute or two. When I retried the connection the site came up and displayed version 1.29.1.6316 [Plex Media Server Logs\_2022-10-27\_18-37-19.zip](https://forums.plex.tv/uploads/short-url/oZoTzeHj5hTWpZK3X8zOa1bAyBw.zip) (3.4 MB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [October 27, 2022, 11:41pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/4 "2022-10-27T23:41:53Z")
> I shut down the server for a minute. Do you mean you restarted PMS after that minute? > applied the update at 18:31 Your logs show that PMS restarted at 18:31 and was on for about 6 minutes. That’s when you grabbed the logs. Are you sure you ran the installer and not the PMS executable? ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 28, 2022, 2:02pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/5 "2022-10-28T14:02:10Z")
I re-did the process with time hacks for clarity below. I PM’d the logs: 0943 Shut down PMS 0944 [https://app.plex.tv/desktop/#!/](https://app.plex.tv/desktop/#!/) reported no content available 0946 Restarted PMS –it took about 30 seconds for the web page to show PLEX back online –Waited to normalize 0953 went to Settings – General and downloaded and applied the update version 1.29.2.6334 – Waited 5 minutes to give the update time to apply (this usually only takes about a minute) 0958 Retried the connection since the successful update notice had not appeared and Settings - General reported version 1.29.1.6316 and was still saying I could download the new version 1000 Downloaded the log files EDIT: PM failed. Including logs below ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 28, 2022, 2:04pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/6 "2022-10-28T14:04:52Z")
[Plex Media Server Logs\_2022-10-28\_10-00-22.zip](https://forums.plex.tv/uploads/short-url/jIdPbIe1q8AKdSHdVUGEElrOIDx.zip) (3.0 MB) ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 28, 2022, 2:11pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/7 "2022-10-28T14:11:16Z")
In the [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I am seeing several lines with: ERROR - SSDP: Error parsing device schema for [http://192.168.1.250:1990/WFADevice.xml](http://192.168.1.250:1990/WFADevice.xml) To the best of my knowledge this local IP does not exist on my LAN. It does not ping ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 28, 2022, 2:47pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/8 "2022-10-28T14:47:19Z")
The above error in the log can be safely ignored. It has nothing to do with the issue at hand. Do a manual update. - Stop/quit/end Plex Server with the tray icon - deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do **not** use 3rd party ‘Uninstaller’ software like Revo etc. do **not** use “Registry Cleaner/optimizer” software like CCleaner et al. Disable them if you have tools of that kind sitting in the background.) - for safety, reboot Windows - download the installation exe of the 64 bit version and install it ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 28, 2022, 2:54pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/9 "2022-10-28T14:54:47Z")
Won’t this trash my libraries and customized settings? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 28, 2022, 2:55pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/10 "2022-10-28T14:55:53Z")
No. Uninstalling the server will not touch the registry or the [plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/). (IF you heed the warnings above about those 3rd-party tools) ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 28, 2022, 3:03pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/11 "2022-10-28T15:03:52Z")
Thank you Otto, as always you have the solutions I need. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [October 28, 2022, 6:03pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/12 "2022-10-28T18:03:03Z")
> Oct 28, 2022 09:52:10.612 [19968] DEBUG - Jobs: ‘C:\Program Files\Plex\Plex Media Server\Plex Update Service Launcher.exe’ exit code for process 16388 is 30006 (failure) > Oct 28, 2022 09:52:10.612 [17076] ERROR - [Req#c3] AutoUpdater failed (30006) > Oct 28, 2022 09:52:10.612 [17076] ERROR - [Req#c3] Could not connect to the Update Service (30006) From your logs I see this error. You are running the 64-bit version of PMS. Can you check the details tab of Task Manager to see if “Plex Update Service” is also the 64-bit version (x64)? If not, kill it and restart PMS. That should load the 64-bit version and update properly in the future. ---
**Author:** ![grhiner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/grhiner/32/237004_2.png) [@grhiner](https://forums.plex.tv/u/grhiner)\ **Post date:** [October 28, 2022, 9:56pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/13 "2022-10-28T21:56:16Z")
It is the 64-bit version. This is the first time updates had failed for me since the 64-bit Beta came out. Otto’s solution worked fine, but in following it I may have also solved the installer problem. Thanks guys ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 26, 2023, 9:57pm UTC](https://forums.plex.tv/t/plex-media-server-release-fails/816353/14 "2023-01-26T21:57:09Z")
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