# Plex media server remote access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [October 20, 2022, 1:18am UTC](https://forums.plex.tv/t/plex-media-server-remote-access-not-working/815443 "2022-10-20T01:18:30Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![andoson](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andoson/32/249271_2.png) [@andoson](https://forums.plex.tv/u/andoson)\ **Post date:** [October 20, 2022, 1:18am UTC](https://forums.plex.tv/t/plex-media-server-remote-access-not-working/815443/1 "2022-10-20T01:18:30Z")
Server Version#:4.87.2 Player Version#:not sure After the hack, i had to reclaim server, eventually i got this working. - Now after not using for a period, i realise that my remote connection is no longer working - i have upgraded my software from 32bit to 64bit hoping to fix issue to no avail. - I have disabled both avast firewall and windows firewall to no avail. - I have tried to open different ports to no avail. - When i try and connect to another device it says my server is offline - I get an ip6 address in my local network even though i have it set as static 192.168.0.99 - My remote access goes green for about 15 seconds then goes red Seriously this is doing my head in, i am looking at purchasing the full version but everytime, i look at doing so something seems to go wrong. Last time it was plex’s issue and i cannot see how this is not there issue as well. I have been running successfully for nearly 2 years and to keep getting these issues from time to time is just so frustrating. At the moment i am glad i don’t have the paid version. If i get a few months of consistent functioning i will consider upgrading. Can someone please shed some light on my issues. Thanks Jason ---
**Author:** ![perplexity](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perplexity/32/270929_2.png) [@perplexity](https://forums.plex.tv/u/perplexity)\ **Post date:** [October 20, 2022, 1:31am UTC](https://forums.plex.tv/t/plex-media-server-remote-access-not-working/815443/2 "2022-10-20T01:31:11Z")
Please read through [Remote Access](https://support.plex.tv/articles/200289506-remote-access/) and [Troubleshooting Remote Access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) support pages. Then step through this guide: [The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517) If you have been unable to get remote access working after you have completed all of the above _(please be thorough and don’t skip any steps, or think you’ve already done all of this so you don’t need to bother)_, come back and we’ll get some details from you and proceed from there. Edit: Because people always mention it: The remote access going green initially is a red herring. It will always go green after you make a change, while Plex is actually checking the access. Once the check is complete it correctly changes to red. It is not actually briefly working and then stopping. ---
**Author:** ![andoson](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andoson/32/249271_2.png) [@andoson](https://forums.plex.tv/u/andoson)\ **Post date:** [October 20, 2022, 2:03am UTC](https://forums.plex.tv/t/plex-media-server-remote-access-not-working/815443/3 "2022-10-20T02:03:59Z")
Thank you, i did this, i must apologise to plex, I tested everything it was not until i went to perform a network scan, it was saying i couldn’t as my vpn was activated, normally when my vpn runs there is a little symbol in the taskbar, not on this occasion. I am so sorry and feel like a fool. I opened up the app and there you go it was running. here i was blaming plex when it was me this time for certain. Thank you for allowing me to rant, i can close this thank you. I will see how it goes for a month and then buy the upgrade to show my support for the project. Thanks again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 18, 2023, 2:04am UTC](https://forums.plex.tv/t/plex-media-server-remote-access-not-working/815443/4 "2023-01-18T02:04:46Z")
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