# Plex Media Server Shuts down when accessed via app

**URL:** <https://forums.plex.tv/t/plex-media-server-shuts-down-when-accessed-via-app/685733>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [February 1, 2021, 7:15pm UTC](https://forums.plex.tv/t/plex-media-server-shuts-down-when-accessed-via-app/685733 "2021-02-01T19:15:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![yogesh96](https://avatars.discourse-cdn.com/v4/letter/y/b5e925/32.png) [@yogesh96](https://forums.plex.tv/u/yogesh96)\
**Post date:** [February 1, 2021, 7:15pm UTC](https://forums.plex.tv/t/plex-media-server-shuts-down-when-accessed-via-app/685733/1 "2021-02-01T19:15:57Z")

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Server Version#:1.21.2.3943  
Player Version#:4.51.1

Today my server seems to be shutting down the desktop app whenever I try to access my media from a phone/TV/console basically anywhere that is not web based.

I have tested and this and can see the app close from the tray as I try to load any media or even just access the app.

Is anyone else experiencing the same issue/is there a fix for this yet?

Could this just be a big from a recent update?

Thanks in advance

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**Author:** ![n3vmt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/n3vmt/32/140704_2.png) [@n3vmt](https://forums.plex.tv/u/n3vmt)\
**Post date:** [February 28, 2021, 8:56pm UTC](https://forums.plex.tv/t/plex-media-server-shuts-down-when-accessed-via-app/685733/3 "2021-02-28T20:56:19Z")

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I signed out of my android app uninstalled then reinstalled signed back in and all works fine now.  
Try it there might be a bad token from old sign in causing it to crash or something corrupting it Don’t know but it worth a shot

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**Author:** ![yogesh96](https://avatars.discourse-cdn.com/v4/letter/y/b5e925/32.png) [@yogesh96](https://forums.plex.tv/u/yogesh96)\
**Post date:** [February 28, 2021, 10:03pm UTC](https://forums.plex.tv/t/plex-media-server-shuts-down-when-accessed-via-app/685733/4 "2021-02-28T22:03:57Z")

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Thanks Pal. Managed to fix it but had to factory reset the whole pc. Must have changed some setting somewhere but no idea. The reset seemed to work though since no issues so far.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 29, 2021, 10:04pm UTC](https://forums.plex.tv/t/plex-media-server-shuts-down-when-accessed-via-app/685733/5 "2021-05-29T22:04:15Z")

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