# Plex Media Server stops manually **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [December 1, 2025, 3:39pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080 "2025-12-01T15:39:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [December 1, 2025, 3:39pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/1 "2025-12-01T15:39:00Z")
Server Version#: PlexMediaServer-1.43.0.10346 I updated my Synology DS423+ (from DSM Version: 7.2.2-72806 Update 4 TO DSM version: 7.2.2-72806 Update 5) and now Plex suddenly stops by it self. I start PMS and open the PMS and within a few seconds after login PMS stops again. In Synology Package Center it reports that PMS stopped manually. But I didn’t. Meaning Plex lives on its own. I thought it was due to an old version of Plex Media Server (PMS). Therefore I updated PMS. First I updated from Plex Media Server 1.42.1.10060 TO v.1.42.2.10156-f737b826c. Sadly without the hoped effect. Thereafter I updated to Beta PlexMediaServer-1.43.0.10346 And without positive effect. Plex Media Server stops right after I start it and logs in. I’m a bit out in the dark. Can any one please help? **Current installed versions** DSM version: 7.2.2-72806 Update 5 Beta: PlexMediaServer-1.43.0.10346 Before I experienced the problems Installed version: DSM Version: 7.2.2-72806 Update 4 Plex version: v.1.42.2.10156-f737b826c ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 1, 2025, 3:58pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/2 "2025-12-01T15:58:45Z")
Can you post a copy if your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [December 1, 2025, 6:56pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/3 "2025-12-01T18:56:01Z")
Hi Thank U for your respone. Hopefully I gathered the right logfiles. It wasn’t that easy using Plex as it stops. But here are the logfiles as a zip-file. Kind regards [Plex Media Server Logs\_2025-12-01\_19-49-40.zip](https://forums.plex.tv/uploads/short-url/Am8bCkd9a8XHMY2bGdiXf57jZcM.zip) (2.8 MB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 1, 2025, 7:25pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/4 "2025-12-01T19:25:36Z")
Looks like this may be a PhotoTranscoder issue `Dec 01, 2025 19:48:39.390 [140164836891448] WARN - [Req#6d/PhotoTranscoder] Crash: Crash reporting disabled` Not something Ive done a lot with. @ChuckPa any chance you can see more in these logs? ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [December 1, 2025, 7:40pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/5 "2025-12-01T19:40:32Z")
Sounds like it has some thing to do with “photo”. The “crash” or server-stop happened during a scan after I stored a new movie on it. The server some kind of halted and/or slowed down. I thought it was due to at upgrade of DSM version og Plex. In my bewilderness I tried to update the Plex-version. I suppose I should have withhold from doing that. I hope sincerly the is som kind of possible solution to my wrongdoing. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 1, 2025, 7:46pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/6 "2025-12-01T19:46:23Z")
> [@godtselskab](#): > > I hope sincerly the is som kind of possible solution to my wrongdoing. This is fixable, I am just asking for a second opinion from Chuck, as he knows Synos better than almost anyone. ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [December 9, 2025, 7:07pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/7 "2025-12-09T19:07:13Z")
Sorry to bother you again. This is the first time I’ve have to reach out to Plex experts. I’m still stucked with a stopping Plex Server. But I dont know if I can or how to reach out to Chuck or appeal to other experts to contribute or direct me to a usable solution. ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [December 9, 2025, 10:02pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/8 "2025-12-09T22:02:34Z")
@godtselskab Your logs show some network connection issues. I recommend that you reboot the modem/router and everything connected to it, including any wireless devices. `important!` That should clear any DNS cache corruption that may be causing the issues seen in your logs. It also seems that the network connection issues are in part, related to your server crashing/becoming unresponsive. You should enable Crash Reports in _Plex Settings \> Server \> General \> Send crash reports to Plex_. I recommend that you run @ChuckPa’s DBRepair script and optimise/repair your database. The script can be found here: [DBRepair - ChuckPa](https://github.com/ChuckPa/PlexDBRepair) along with instructions for using the script. You may also want to run _Refresh Metadata_ on all of your Libraries once the network issues have been dealt with. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 9, 2025, 11:00pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/9 "2025-12-09T23:00:51Z")
This networking error needs to be resolved. > Dec 01, 2025 19:49:39.377 [140651058563896] WARN - [HttpClient/HCl#2b] HTTP error requesting GET [https://downloads.plex.tv/relay/relay\_v1.pub](https://downloads.plex.tv/relay/relay_v1.pub) (7, Couldn’t connect to server) (Failed to connect to [downloads.plex.tv](http://downloads.plex.tv) port 443 after 5005 ms: Couldn’t connect to server) > Dec 01, 2025 19:49:39.377 [140651180579640] ERROR - [EventSourceClient/pubsub/172.104.133.220:443] Relay: Failed to retrieve relay host key from [plex.tv](http://plex.tv) First steps. 1. Make certain NAS Date & Time are sync’d to the NTP (world clock). If it’s too far out of sync, secure connection (port 443) will fail. 2. Make certain the Default Gateway IP (Control Panel - Network - eth0 ) points to your modem router and is set as the Default Gateway If either is changed, restart the NAS and let it come up clean again PS: I can be pinged by `@chuckpa` (need the `@` in front of my name 🙂 ) PPS: My ears were burning 😛 lol ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [December 10, 2025, 2:13am UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/10 "2025-12-10T02:13:21Z")
> [@ChuckPa](#): > > PPS: My ears were burning 😛 lol So they should be … lol 😛 Good point regarding the Date/Time, I overlooked that … lol ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [January 4, 2026, 1:03pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/11 "2026-01-04T13:03:51Z")
Hi ChuckPa Christmas came in between and postponed my work on my problems on Plex > 1. But now I looking into it. Make certain NAS Date & Time are sync’d to the NTP (world clock). If it’s too far out of sync, secure connection (port 443) will fail. On the NAS time is set to synchronise on [time.google.com](http://time.google.com) > 1. Make certain the Default Gateway IP (Control Panel - Network - eth0 ) points to your modem router and is set as the Default Gateway I have to clarify what you mean. Is the Default Gateway IP to be set in the Settings on Plex (wrench) \> Settings \> Network? If it is, is it in the Local Area Network I should write the IP Adress of my router? Or if not, where am I supposed to write it? Kind regards Allan ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [January 4, 2026, 1:19pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/12 "2026-01-04T13:19:07Z")
Plex does NOT have a Control Panel, so you should set the default gateway in the _DSM Control Panel \> Network \> Network Interface \> LAN x_ Interface settings. ![image](https://global.discourse-cdn.com/plex/original/4X/a/2/1/a2196bef45520434cf260b0f9562714d2c258f84.png) The image above shows the gateway is set to 192.168.0.1 which is correct for my router. In most cases the gateway will be automatically set, but you should make sure it is actually pointing to your router and not some other address. You only need to correct it if it was set incorrectly. ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [January 4, 2026, 1:53pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/13 "2026-01-04T13:53:20Z")
Hi there IP-settings on the NAS as shown here: ![2026-01-04 14 46 45 NAS IPsettings](https://global.discourse-cdn.com/plex/original/4X/3/1/8/318c6521f933b38317c8ab3fd60fd9ed05c8f878.png) Sorry, but still same fault / error when I choose Movies (Film) “Something went wrong” (“Noget gik galt”) ![2026-01-04 14 19 43 Plex-error](https://global.discourse-cdn.com/plex/original/4X/5/7/b/57b9172c0e719734935af80b67f3d6faebcf98cb.png) ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [January 4, 2026, 2:36pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/14 "2026-01-04T14:36:43Z")
Have you repaired the database as I recommended earlier? Try re-pinning your libraries to the Home page by going to _More \>_ and clicking on a library and select _Pin_ etc… ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [January 4, 2026, 4:25pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/15 "2026-01-04T16:25:50Z")
Hi Trumpy81 If you mean ChuckPa database-repair. No, I am kind of afraid of messing with a server in terminal. The last time I tried I ruin my NAS totally. So I’m a newbee and did not repair using ChuckPa . I rekon it’s the best way to solve my problems but I’m into the dark even though ChuckPa has detailed instructions. I don’t dare don’t know how to go down that road. Sorry for my incompetence in this field. In Plex I have tried to optimize the database (I chose the wrench (1) \> Administration (2) \> Troubleshooting (3) \> Optimize Database (4) and also Clean Up Content (5). (My translations to the attached picture on my danish installation with numbers). ![2026-01-04 17 13 Plex-error 02](https://global.discourse-cdn.com/plex/original/4X/5/a/5/5a55f6d030ac768045741ca0b46134fd1ff38d5d.png) ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [January 4, 2026, 9:19pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/16 "2026-01-04T21:19:13Z")
Unfortunately, your steps wont cut it, you really need to run ChuckPa’s script in order to correct your issues. I know it is daunting, but you must try it at least. Make sure you back up your NAS configuration in _ **DSM Control Panel \> Update & Restore \> Configuration Backup** _ before you start, although it should not be needed at all, none of the commands given by ChuckPa are dangerous at all. You can also backup the _ **PlexMediaServer** _ folder and all of it’s contents. I recommend using _ **Hyper Backup** _ which you will find in the _ **Package Center** _ for that. Make sure you enable SSH in _ **DSM Control Panel \> Terminal & SNMP** _. Here is what you need to do after downloading the **DBRepair.sh** file from ChuckPa’s page and placing it in the **PlexMediaServer** folder on your NAS. Hit enter after you type in each command. 1. Open a terminal window on your PC 2. Type in _ **ssh NasAdminUserName@NAS-IP-Address** _ 3. Type in your NAS _Admin User Password_ (it will not show on screen) 4. Type in _ **cd /volume1/PlexMediaServer** _ 5. Type in _ **sudo bash** _ (the prompt in the terminal window will change) 6. Type in _ **chmod +x DBRepair.sh** _ 7. Type in _ **./DBRepair.sh** _ (Don’t forget the . period at the beginning of the command) Then you should be presented with a numbered menu. You want to: Stop Plex (option 1) Run the Automatic routine (option 2) Start Plex (option 7) ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [January 11, 2026, 5:05pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/17 "2026-01-11T17:05:15Z")
Back again Since You’ve been so kind to lead the way I’m crossing my fingers and try to run ChuckPa’s script. 1. Placed the DBRepair-script in the folder /PlexMediaServer (shown in attached screendump). Is it the right place? I have my doubts. 2. I’ve managed to get to #5 in your Guide (shown in attached screendump). When I type my password it says “bash-4.4#” in the terminal. I type “chmod +x DBRepair.sh” as in your guide #6. The I type as requested in #7 in your guide. But sadly I get an error ☹ Where am I wrong in the procedure? ![2026-01-04 17 13 Plex-error 05](https://global.discourse-cdn.com/plex/original/4X/0/b/5/0b5ed932aa01dfdc219489fc1a2aa55becf6b7e8.jpeg) 1. In ChuckPa’s guide it says that I should change volume (look at the attached picture below). I haven’t done that because I don’t how to if it is necessary. Is it mandatory when I run Plex Server on DSM7? Could it be the cause of the error? ![2026-01-04 17 13 Plex-error 04](https://global.discourse-cdn.com/plex/original/4X/d/e/c/dec8c5a9e274af799a7edb7c921183e8b86fea75.png) Kind regards and must appreciated ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 11, 2026, 6:01pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/18 "2026-01-11T18:01:21Z")
What it looks like here 1. You downloaded DBRepair 2. Using a Windows machine, edited & saved the file to `PlexMediaServer` Windows uses CR/LF instead of LF for newline. Linux reports CR/LF as an error. This is what you’re showing me. To download DBRepair directly to the PlexMediaServer shared folder. 1. SSH into the Syno as you did beforee 2. sudo bash (to access elevated privileges) 3. `cd` back into the PlexMediaServer directory 4. Type: (COPY/PASTE works too) ```auto wget -O DBRepair.sh https://github.com/ChuckPa/PlexDBRepair/releases/latest/download/DBRepair.sh ``` 1. It will download to the file `DBRepair.sh` 2. Give it +x permission 3. Now run it ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [January 11, 2026, 6:21pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/19 "2026-01-11T18:21:20Z")
@godtselskab To answer question 1, yes, you have the file in the correct place. Just to add to what ChuckPa Stated, he is correct, your file contains Windows line ending characters which are causing the error. His solution is better, but another way to correct that, is to open File Station and go to the DBRepair.sh file, right click on the file and select _Open in Text Editor_. Do not change anything in the file and simply save the file using _Text Editor_. That should correct the line ending characters and allow the file to run without error. If you do not see the _Open in Text Editor_ option in File Station, then you need to go to _Package Center_ and install _Text Editor_ on your NAS. ---
**Author:** ![godtselskab](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@godtselskab](https://forums.plex.tv/u/godtselskab)\ **Post date:** [January 13, 2026, 7:53pm UTC](https://forums.plex.tv/t/plex-media-server-stops-manually/934080/20 "2026-01-13T19:53:08Z")
A big thank U to the goto-helpers @trumpy81 and @ChuckPa for helping me in my Plex-trouble. Sad to say that their effort only brought me part of the way. With your support and assistance I managed to run ChuckPas DBRepair-script. But now my Plex Server stops immediately when I start it. I’m in distress and looking into uninstalling my Plex Server all together and start all over again. Installing it completely from scratch. I don’t see any other way. ☹ Once again thank U for your kind and heartwarming effort in helping me. [Next page](https://forums.plex.tv/t/plex-media-server-stops-manually/934080.md?page=2)