# plex media server system error **URL:** \ **Category:** General Discussions\ **Created:** [February 20, 2016, 12:04am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965 "2016-02-20T00:04:51Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 20, 2016, 12:04am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/1 "2016-02-20T00:04:51Z")
0.9.1215.1502 - install success, but on launch I get error that "lyric\_lite.dll is missing. 0.9.1504.1679 - install fails with 0x80070017 Data redundancy error. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 20, 2016, 12:09am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/2 "2016-02-20T00:09:07Z")
Such install errors occur when windows is not up to date with Service Packs and Windows Update What version of windows ? Could you run Windows Update and bring system up to date and check that you do not have any hidden updates eg a Service Pack ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 20, 2016, 12:10am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/3 "2016-02-20T00:10:50Z")
Plex mdia server broke during during update to newest version. I tried the newest version and the previous version reinstalls: ( I’m using win 8.1) 0.9.1215.1502 - install success, but on launch I get error that "lyric\_lite.dll is missing. 0.9.1504.1679 - install fails with 0x80070017 Data redundancy error. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 20, 2016, 12:14am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/4 "2016-02-20T00:14:07Z")
Please run Windows Update and make sure all updates are installed Then reboot and try to install 0.9.15.4 If it fails, please attach the log files created - they would be in %LocalAppData%\Temp named Plex Media Server\_xxxxxxxxxxxxxxxxxxxx.log Attach using Attach image/file button ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 20, 2016, 6:03am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/5 "2016-02-20T06:03:00Z")
I updated windows, restarted and installed the plex media server 0.9.15.4 (0.9.1504.1679 download file name). The installation failed and the log file is attached. Thanks for your help. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 20, 2016, 8:06am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/6 "2016-02-20T08:06:02Z")
> @jenroh said: > I updated windows, restarted and installed the plex media server 0.9.15.4 (0.9.1504.1679 download file name). After the Windows Update - did you run it again to confirm it has no more updates? Windows Update may need to be run repeatedly when updates are found and installed - until it says there are no more updates. > @jenroh said: > The installation failed and the log file is attached. Could you also attach these log files `C:\Users\John\AppData\Local\Temp\Plex Media Server_20160220003305_001_vcredist_repair.log` `C:\Users\John\AppData\Local\Temp\Plex Media Server_20160220003305_000_pms.log` ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 20, 2016, 10:11pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/7 "2016-02-20T22:11:16Z")
I repeated windows update several times. There were two KB update files that appeared not to update despite reporting that successful installs. They repeatedly appeared after each “check for updates.” I repeated the 0.9.15.4 installation (failed). The logs created at that timestamp are attached. Again, Thanks for your help. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 20, 2016, 11:25pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/8 "2016-02-20T23:25:28Z")
> @jenroh said: > I repeated windows update several times. There were two KB update files that appeared not to update despite reporting that successful installs. They repeatedly appeared after each “check for updates.” > > I repeated the 0.9.15.4 installation (failed). The logs created at that timestamp are attached. > > Again, Thanks for your help. Will have a look at the logs but please could you say which KB updates were failing repeatedly and please confirm again the Windows version ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 21, 2016, 6:19am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/9 "2016-02-21T06:19:40Z")
A screenshot of the windows update listing is attached. I am using Windows 8.1 Pro; 64 bit OS, x64 based processor. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 21, 2016, 11:36am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/10 "2016-02-21T11:36:12Z")
> @jenroh said: > A screenshot of the windows update listing is attached. I am using Windows 8.1 Pro; 64 bit OS, x64 based processor. Thanks - the 2 KBs are KB2990967 and KB3063843 They do not appear to be relevant [KB2990967](https://support.microsoft.com/en-gb/kb/2990967 "KB2990967") relates to the OneDrive desktop [KB3063843](https://support.microsoft.com/en-us/kb/3063843 "KB3063843") for an issue with size of the registry The problem with these two is mentioned on a number of web pages eg [http://answers.microsoft.com/en-us/windows/forum/windows8\_1-update/unable-to-install-windows-update-kb2990967/ad5a15d3-2385-4e20-8353-e03ea62cea3c?page=1](http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/unable-to-install-windows-update-kb2990967/ad5a15d3-2385-4e20-8353-e03ea62cea3c?page=1) [http://answers.microsoft.com/en-us/windows/forum/windows\_10-windows\_install/kb3063843-kb2990967-repeatedly/fa4ad4c2-f4c9-4da0-aab4-7302d55bd425](http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/kb3063843-kb2990967-repeatedly/fa4ad4c2-f4c9-4da0-aab4-7302d55bd425) and a few more - but i do not think they are relevant I will have a look at your uploaded logs today ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 21, 2016, 1:02pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/11 "2016-02-21T13:02:18Z")
> @jenroh said: > I repeated windows update several times. There were two KB update files that appeared not to update despite reporting that successful installs. They repeatedly appeared after each “check for updates.” > > I repeated the 0.9.15.4 installation (failed). The logs created at that timestamp are attached. > > Again, Thanks for your help. The logs are showing failute to install one of the dependencies for VC++ 2015 Redistributable So it found the VC++ 2015 missing ```auto [0A04:0BA4][2016-02-20T16:58:46]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to true. ``` It instigated a repair ```auto [1A4C:16D0][2016-02-20T16:59:13]i301: Applying execute package: vcredist_repair, action: Install, path: C:\ProgramData\Package Cache\17B381D3ADB22F00E4AB47CBD91CE0A5B1CCBC70\vcredist_x86.exe, arguments: '"C:\ProgramData\Package Cache\17B381D3ADB22F00E4AB47CBD91CE0A5B1CCBC70\vcredist_x86.exe" /repair /quiet /norestart' ``` and then ```auto [0020:00C0][2016-02-20T16:59:15]i301: Applying execute package: Windows81_x64, action: Install, path: C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\3ACBF3890FC9C8A6F3D2155ECF106028E5F55164\packages\Patch\x64\Windows8.1-KB2999226-x64.msu" /quiet /norestart' ``` But that failed ```auto [1A4C:16D0][2016-02-20T16:59:16]e000: Error 0x80070017: Process returned error: 0x17 [1A4C:16D0][2016-02-20T16:59:16]e000: Error 0x80070017: Failed to execute EXE package. [0A04:0BA4][2016-02-20T16:59:16]e000: Error 0x80070017: Failed to configure per-machine EXE package. [0A04:0BA4][2016-02-20T16:59:16]i319: Applied execute package: vcredist_repair, result: 0x80070017, restart: None ``` which is the CRC error I will seek advice on this from the Plex Team May be the outstanding 2 KB updates for Windows Update are stopping further checks for other updates ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 21, 2016, 1:50pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/12 "2016-02-21T13:50:30Z")
Just remembered that we do have advice for diagnostics for this specific issue It is given here for windows 7 but need to adapt it for windows 8.1 > **[Plex-Media-Server-0.9.1500.1621 installer fails to install vcredist](https://forums.plex.tv/discussion/comment/1121593/#Comment_1121593)** > > We need to get KB2999226 installed, I don’t know why it won’t install for you, however you can collect some data that may help us. Edit: @sa2000 has alerted me that systeminfo is not reliable for finding all the hotfixes, a more reliable way is to... So start an elevated command prompt window (Run As Administrator) and type in this command `wmic qfe list | findstr 2999226` It would search all installed updates for this KB If KB2999226 is installed you will see output like this ```auto C:\Windows\system32>wmic qfe list | findstr 2999226 http://support.microsoft.com/?kbid=2999226 AML-SA-LT Update KB2999226 NT AUTHO RITY\SYSTEM 10/16/2015 ``` If it is installed, uninstall it by using this command `wusa /uninstall /kb:2999226` or use the Programs and Features -\> Installed Updates Dialog to uninstall it. Then download `Windows8.1-KB2999226-x64.msu` from [https://www.microsoft.com/en-us/download/details.aspx?id=49081](https://www.microsoft.com/en-us/download/details.aspx?id=49081) and install it using this command `wusa c:\Users\xxxxx\Downloads\Windows8.1-KB2999226-x64.msu /log:c:\users\xxxxx\downloads\kb2999226-install-log.evt` Amend to give path for your Downloads folder Zip and Send me the log file by Private Message `kb2999226-install-log.evt` ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 21, 2016, 10:01pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/13 "2016-02-21T22:01:46Z")
Attached is a zip file with the screen shots I have made today. This is in response to your PM questions. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 22, 2016, 12:33am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/14 "2016-02-22T00:33:12Z")
> @jenroh said: > Attached is a zip file with the screen shots I have made today. This is in response to your PM questions. Thank you very much. I am going to summarize here where we got to and will be discussing with the development team - Check `wmic qfe list | findstr 2999226` showing that VC++ 2015 Redistributable prerequisite patch KB2999226 is not installed - returning “No instances available” - We have confirmation in screenshot that this is Windows 8.1 Pro x64 - Download of KB2999226 for Windows 8.1 from [https://www.microsoft.com/en-us/download/details.aspx?id=49081](https://www.microsoft.com/en-us/download/details.aspx?id=49081) Download file `Windows8.1-KB2999226-x64.msu` and manually installing it using command `wusa c:\Users\xxxxx\Downloads\Windows8.1-KB2999226-x64.msu /log:c:\users\xxxxx\downloads\kbret2999226-install-log.evt` returns error `The update is not applicable to your computer` - attaching here the zip of evt log - This microsoft support page [Windows Update issues troubleshooting - Windows Client | Microsoft Learn](https://support.microsoft.com/en-us/kb/3057448) has the following as a possible reasons (superseded, already installed, wrong architecture/platform, a prerequisite is missing) - Win8.1-KB2999226-x64.msu may have dependency on `S14 update(KB2919355)` - for x64 systems see [https://www.microsoft.com/en-gb/download/details.aspx?id=42335](https://www.microsoft.com/en-gb/download/details.aspx?id=42335) for x86 systems [https://www.microsoft.com/en-gb/download/details.aspx?id=42327](https://www.microsoft.com/en-gb/download/details.aspx?id=42327) - Windows Update has the following 2 updates failing to apply : KB29902967 and KB3063843 - they seem not relevant Came across this web page which describes the problem and gives a possible solution. I will discuss this with the development team > In the interim please could you check presence of KB2919355 by running `wmic qfe list | findstr 2919355` ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [February 22, 2016, 5:17am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/15 "2016-02-22T05:17:53Z")
As requested, attached are screenshots that 1)confirm that 2919355 is not installed in my computer and 2) confirm that update 2919355 is not applicable to my computer. Thanks again. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 23, 2016, 2:21am UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/16 "2016-02-23T02:21:43Z")
@jenroh thanks for providing all the diagnostics. The issue that you have has been discussed with the Plex development team at length. The consensus is that this is a Microsoft windows issue. The advice is now the following Plex Media Server needs to have Microsoft Visual C++ Redistributable for Visual Studio 2015 installed on the system. If the setup for Plex Media Server is failing as it is here, then the action to take is to download `Visual C++ Redistributable for Visual Studio 2015 Update 1` from [https://www.microsoft.com/en-us/download/details.aspx?id=49984](https://www.microsoft.com/en-us/download/details.aspx?id=49984) It is the x86 32-bit version that needs to be installed - for both 32-bit and 64-bit windows. So download and install the 2015 version x86 32-bit file for all systems `VC_redist.x86.exe` This download is applicable to Windows 10 , Windows 7 Service Pack 1, Windows 8, Windows 8.1, Windows Server 2003 Service Pack 2, Windows Server 2008 R2 SP1, Windows Server 2008 Service Pack 2, Windows Server 2012 and Windows Vista Service Pack 2 The web page states that the `Visual C++ Redistributable for Visual Studio 2015 Update 1` includes bug fixes to the runtime DLLs and also updated versions for KB [2999226](https://support.microsoft.com/en-us/kb/2999226 "2999226"). (Note that the KB2999226 package is the one for the platform ie x64 for 64-bit windows or x86 for 32-bit windows) The web page also states Additional Prerequisite: April 2014 Update (see [KB 2919355](https://support.microsoft.com/en-us/kb/2919355 "KB 2919355")) and Servicing Stack Update (see [KB 2919442](https://support.microsoft.com/en-us/kb/2919442 "KB 2919442") or later) for Windows 8.1 and Windows Server 2012 R2. Any issues with the installation of the `Visual C++ Redistributable for Visual Studio 2015 Update 1` should be referred to Microsoft Technical Support. Once this is installed then you can go ahead with installing Plex Media Server ---
**Author:** ![jenroh](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jenroh](https://forums.plex.tv/u/jenroh)\ **Post date:** [March 13, 2016, 8:14pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/17 "2016-03-13T20:14:40Z")
I resolved this issue by upgrading to windows 10. My SSD had two partitions; a system reserved volume with no drive letter assigned and a volume assigned to the C: drive. No windows updates or the Windows 10 upgrade would work until I assigned a drive letter (H:/) to the “system reserved volume” and made it the active volume. After that I was able to reinstall Plex server. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 9:03pm UTC](https://forums.plex.tv/t/plex-media-server-system-error/135965/18 "2020-01-07T21:03:18Z")