# Plex media server unable to find files (orphaned process?) **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-docker\ **Created:** [January 8, 2025, 6:18am UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457 "2025-01-08T06:18:53Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![KevinFC](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KevinFC](https://forums.plex.tv/u/KevinFC)\ **Post date:** [January 8, 2025, 6:18am UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/1 "2025-01-08T06:18:53Z")
Server Version#: [plexinc/pms-docker:1.41.3.9314-a0bfb8370](https://hub.docker.com/layers/plexinc/pms-docker/1.41.3.9314-a0bfb8370/images/sha256-19746abbf989b6be7b5798149567ef4c498a6a848b47f53d0dd948078b32eb0a) Player Version#: N/A Video of issue: [Watch 2025-01-07 23-48-09 | Streamable](https://streamable.com/pq833n) I recently replaced my boot drive and started with a fresh install of Ubuntu. I installed docker and created the plex media server via docker-compose. The media server cannot find my media files when selecting from the web browser, but my directory mapping into the container is working and the folder permissions look right to me. Doing more digging, it looks like there’s an orphaned server process somewhere. I’ve tried restarting the computer and killing the process directly but neither have solved the problem. Any ideas for where I’m going wrong here and how to fix it? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 8, 2025, 12:34pm UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/2 "2025-01-08T12:34:49Z")
Going to bet its a file permissions issue, what OS are you working with? ---
**Author:** ![KevinFC](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KevinFC](https://forums.plex.tv/u/KevinFC)\ **Post date:** [January 8, 2025, 4:56pm UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/3 "2025-01-08T16:56:09Z")
Thanks for responding. I’m on Ubuntu. Check the screencap link for current folder permission settings. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 9, 2025, 2:52am UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/4 "2025-01-09T02:52:40Z")
> [@KevinFC](#): > > I’m on Ubuntu. Plex isn’t compatible with Ubuntu, Ubuntu does some weird stuff with how it handles many different elements. If you are using a dedicated host, pick a different distro. ---
**Author:** ![KevinFC](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KevinFC](https://forums.plex.tv/u/KevinFC)\ **Post date:** [January 9, 2025, 6:33am UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/5 "2025-01-09T06:33:59Z")
I’m using the plex docker image. It’s worked fine for me for years now… Decided to do a fresh Ubuntu clone and docker setup and will see if it works. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 9, 2025, 6:34am UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/6 "2025-01-09T06:34:29Z")
Ubuntu should do just fine. It looks though that there’s something weird with how your PMS instance in the container is running. It seems to run as user `kevin`, hence not seeing/using the `plex` user to which the media in `/data` belongs. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 9, 2025, 6:35am UTC](https://forums.plex.tv/t/plex-media-server-unable-to-find-files-orphaned-process/901457/7 "2025-04-09T06:35:07Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.