# Plex Media Server unavailable on Nvidia Shield **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [August 8, 2022, 1:49am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637 "2022-08-08T01:49:32Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![JKoblyn](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JKoblyn](https://forums.plex.tv/u/JKoblyn)\ **Post date:** [August 8, 2022, 1:49am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/1 "2022-08-08T01:49:32Z")
Server Version#: 1.28.0.5999 Player Version#:9.6.0.34226 had to do a factory reset of my Nvidia Shield, and now the PMS is unavailable despite uninstalling/reinstalling. A reddit forum pointed me to here to ask for my server certificate to be reset. please help. thank you ---
**Author:** ![djfriday13](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@djfriday13](https://forums.plex.tv/u/djfriday13)\ **Post date:** [August 8, 2022, 2:13am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/2 "2022-08-08T02:13:41Z")
If no one responds, there is a thread for new certificates you can search for and post in. Sometimes people that can view and reset your certificate don’t catch every new thread. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 8, 2022, 2:20am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/3 "2022-08-08T02:20:47Z")
What happens when you visit [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) from the Shield? ---
**Author:** ![JKoblyn](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JKoblyn](https://forums.plex.tv/u/JKoblyn)\ **Post date:** [August 9, 2022, 12:14am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/4 "2022-08-09T00:14:08Z")
thank you. doing so now… ---
**Author:** ![JKoblyn](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JKoblyn](https://forums.plex.tv/u/JKoblyn)\ **Post date:** [August 9, 2022, 12:14am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/5 "2022-08-09T00:14:53Z")
same thing as logging into the Shield. I am told it is unable to connect to Plex Server ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 9, 2022, 12:29am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/6 "2022-08-09T00:29:10Z")
> [@JKoblyn](#): > > unable to connect to Plex Server Means the server isnt running ---
**Author:** ![JKoblyn](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JKoblyn](https://forums.plex.tv/u/JKoblyn)\ **Post date:** [August 9, 2022, 12:46am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/7 "2022-08-09T00:46:24Z")
Does that mean it’s a certificate issue? When I go into the Plex app settings, the server status is running. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 9, 2022, 12:55am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/8 "2022-08-09T00:55:00Z")
If [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) isnt loading then its not a certificate issue. ---
**Author:** ![cohendr986](https://avatars.discourse-cdn.com/v4/letter/c/2bfe46/32.png) [@cohendr986](https://forums.plex.tv/u/cohendr986)\ **Post date:** [August 21, 2022, 8:05pm UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/9 "2022-08-21T20:05:52Z")
Hoping someone can help me. As of 1-2 days ago my media stopped showing. today i have been troubleshooting and it looks like plex server isn’t even showing on the shield. When i go under settings, under plex server it doesn’t show anything indicating whether it is running or not. I don’t see a version for it. I can’t open any browsers. I also just upgraded to the most current version of the shield hoping that would resolve the issue, but it has not. I already checked permissions, remounted my NAS and all that looks fine on the shield. ---
**Author:** ![JKoblyn](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JKoblyn](https://forums.plex.tv/u/JKoblyn)\ **Post date:** [August 22, 2022, 1:33pm UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/10 "2022-08-22T13:33:37Z")
Definitely not an expert here, but have you tried going into the play store and seeing if you have the current version of Plex Media Server installed? You may need to update or uninstall/reinstall, then set the server back up ---
**Author:** ![cohendr986](https://avatars.discourse-cdn.com/v4/letter/c/2bfe46/32.png) [@cohendr986](https://forums.plex.tv/u/cohendr986)\ **Post date:** [August 23, 2022, 1:42am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/11 "2022-08-23T01:42:31Z")
I tried, but anytime I tried going to Plex it would just open the app. I did a factory reset of the shield and set it back up and works now. Just annoying that it for some reason magically got rid of Plex server. And I couldn’t get it back even after uninstall and reinstall on the shield. ---
**Author:** ![JKoblyn](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JKoblyn](https://forums.plex.tv/u/JKoblyn)\ **Post date:** [August 23, 2022, 2:09am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/12 "2022-08-23T02:09:36Z")
My last suggestion is uninstall Plex app and reinstall, if you haven’t tried that. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 23, 2022, 2:14am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/13 "2022-08-23T02:14:11Z")
sorry have not been able to figure out what it causing this. Looks like a uninstall/reinstall does not always work either. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 21, 2022, 2:14am UTC](https://forums.plex.tv/t/plex-media-server-unavailable-on-nvidia-shield/803637/14 "2022-11-21T02:14:32Z")
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