# Plex Media Server won't start on Shield

**URL:** <https://forums.plex.tv/t/plex-media-server-wont-start-on-shield/921628>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [June 7, 2025, 4:13pm UTC](https://forums.plex.tv/t/plex-media-server-wont-start-on-shield/921628 "2025-06-07T16:13:32Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Arkin](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Arkin](https://forums.plex.tv/u/Arkin)\
**Post date:** [June 7, 2025, 4:13pm UTC](https://forums.plex.tv/t/plex-media-server-wont-start-on-shield/921628/1 "2025-06-07T16:13:32Z")

</div>

Server Version#: 1.41.8.9834 (beta version)  
Player Version#: 10.28.0.3441

I have enabled logging in plex app on shield and access to ip:32500/logging

```auto
06-07 18:08:03.043 i: [UserAction] Start Plex Media Server.
06-07 18:08:03.043 i: [KeplerServerManager] Starting server.
06-07 18:08:04.071 i: Fetching [method:GET] http://192.168.1.115:32400/media/providers?includePreferences=1&X-Plex-Language=fr-fr
06-07 18:08:04.076 e: Error fetching http://192.168.1.115:32400/media/providers?includePreferences=1:
<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>
06-07 18:08:04.077 w: [MediaProvidersApiClient] Shield TV Couldn't fetch providers. Result: Error (null)
06-07 18:08:48.476 i: [HttpServer] /192.168.1.52:55740 - GET /logging

```

For Plex Media Server.log in \internal\Plex Media Server\Logs :

```auto
Jun 07, 2025 18:32:11.806 [159703977152] DEBUG - [HCl#21] HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jun 07, 2025 18:32:11.809 [161298652352] DEBUG - [HCl#22] HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jun 07, 2025 18:32:11.870 [161522027712] WARN - [HttpClient/HCl#21] HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')
Jun 07, 2025 18:32:11.871 [159703977152] WARN - [Analytics] Couldn't get analytics privacy settings. Trying again soon.
Jun 07, 2025 18:32:11.872 [161522027712] WARN - [HttpClient/HCl#22] HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')
Jun 07, 2025 18:32:11.872 [161298652352] WARN - [AutoUpdateRequestHandler] Couldn't get update channels. Trying again soon.
Jun 07, 2025 18:32:12.168 [161298652352] DEBUG - [HCl#23] HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jun 07, 2025 18:32:12.180 [159716535488] DEBUG - [MediaProviderManager/HCl#24] HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jun 07, 2025 18:32:12.234 [161522027712] WARN - [HttpClient/HCl#23] HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')
Jun 07, 2025 18:32:12.234 [161298652352] WARN - FeatureManager: Couldn't get features. Trying again soon.
Jun 07, 2025 18:32:12.242 [161522027712] WARN - [HttpClient/HCl#24] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')
Jun 07, 2025 18:32:12.243 [159716535488] ERROR - [MediaProviderManager] Error parsing content.
Jun 07, 2025 18:32:12.243 [159716535488] ERROR - [MediaProviderManager] Error parsing XML: Error parsing file.

```

I have already tried to disconnect my account by changing my password to reset connexion from plex application on shield but nothing works

(same issue on stable version)

On Nvidia shield, after spinner, the server remains ‘Stopped’

For information, the same issue appears last month but i rollback to stable version and the problem disappeared. But now i guess the beta version becomes the stable version 🙂

---

<div class="post-metadata">

**Author:** ![Arkin](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Arkin](https://forums.plex.tv/u/Arkin)\
**Post date:** [June 11, 2025, 5:42am UTC](https://forums.plex.tv/t/plex-media-server-wont-start-on-shield/921628/2 "2025-06-11T05:42:07Z")

</div>

Hi

I have reset from factory my shield and reinstall from 0 the plex server and it worked 2 days.  
Now same issue. I can’t restart my Plex Server

```auto
06-11 07:46:48.662 i: [ActivityBackgroundBehaviour] Canceling Playback: Starting new playback from onStart.
06-11 07:46:48.666 i: [AppEventMonitor] Focused +20125,09s
06-11 07:46:48.680 i: Resuming SettingsActivity.
06-11 07:46:48.840 i: [User] Application focused, refreshing feature flags.
06-11 07:46:48.840 i: [User] Updating feature flags.
06-11 07:46:48.854 i: [WebSocketApplicationBehaviour] Focus change detected. Focused: true
06-11 07:46:48.854 i: Fetching [method:GET] https://clients.plex.tv/api/v2/features?X-Plex-Token=...PYQz&X-Plex-Language=fr-fr
06-11 07:46:48.897 e: [AppsFlyerInitializer] Error getting conversion data: Launch status code: 403
06-11 07:46:49.042 i: [Metrics] Correctly fetched privacy map from plex.tv (128 keys)
06-11 07:46:50.736 i: [UserAction] Start Plex Media Server.
06-11 07:46:50.736 i: [KeplerServerManager] Starting server.
06-11 07:46:50.763 i: Fetching [method:GET] https://192.168.1.115:32400/media/providers?includePreferences=1&X-Plex-Language=fr-fr
06-11 07:46:50.772 e: Error fetching https://192.168.1.115:32400/media/providers?includePreferences=1:
<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>
06-11 07:46:50.772 w: [MediaProvidersApiClient] SHIELD Android TV Couldn't fetch providers. Result: Error (null)
06-11 07:47:27.871 i: [HttpServer] /192.168.1.52:51080 - GET /logging

```

I join Logs folder

Please find a solution.

[Logs.zip](https://forums.plex.tv/uploads/short-url/lTGq49aLFhu7jPkZrIhPt24CY8I.zip) (3.1 MB)

---

<div class="post-metadata">

**Author:** ![Arkin](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Arkin](https://forums.plex.tv/u/Arkin)\
**Post date:** [June 17, 2025, 3:01pm UTC](https://forums.plex.tv/t/plex-media-server-wont-start-on-shield/921628/3 "2025-06-17T15:01:26Z")

</div>

Someone can help me plz !

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 15, 2025, 3:02pm UTC](https://forums.plex.tv/t/plex-media-server-wont-start-on-shield/921628/4 "2025-09-15T15:02:24Z")

</div>

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