# Plex Media Server **URL:** \ **Category:** Plex Media Server\ **Created:** [January 15, 2023, 11:43am UTC](https://forums.plex.tv/t/plex-media-server/826927 "2023-01-15T11:43:47Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 11:43am UTC](https://forums.plex.tv/t/plex-media-server/826927/1 "2023-01-15T11:43:48Z")
Hi, when trying to use Plex it keeps on saying that my Plex Media Server must be added. But I already did! Tried it several times, deïnstalate it and installed it again. Deleted my accounts, add a new one, same result. Windows 10 latest media player en server. Anybody knows what to do? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 15, 2023, 11:48am UTC](https://forums.plex.tv/t/plex-media-server/826927/2 "2023-01-15T11:48:52Z")
In order to complete the setup you need to open your Plex Media Server through its local IP. If you’re on the same Mac… open [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in your browser. If you’re on a different machine inside your home network, use http://[PMS IP address]:32400/web instead. This will bring up a wizard/dialog where you can name your server and link it to your Plex account (as well as creating your first libraries). Once you “claimed” your server (=linked it to your Plex Media Account), you’ll also be able to access it from other Plex apps or via [http://app.plex.tv/desktop](http://app.plex.tv/desktop). [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) # The same goes for scenarios where you had already setup the server but never linked it to your account. ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 12:16pm UTC](https://forums.plex.tv/t/plex-media-server/826927/4 "2023-01-15T12:16:36Z")
You mention MAC. As in a Macintosh? I have a Windows machine ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 12:36pm UTC](https://forums.plex.tv/t/plex-media-server/826927/5 "2023-01-15T12:36:02Z")
Then try visiting `http://127.0.0.1:32400/identity` ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 12:36pm UTC](https://forums.plex.tv/t/plex-media-server/826927/6 "2023-01-15T12:36:02Z")
when I follow the link I see this ![image](https://global.discourse-cdn.com/plex/original/4X/6/1/c/61c8387b95f3eb32c9a2ceafbb8bf401281f8763.jpeg) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 12:37pm UTC](https://forums.plex.tv/t/plex-media-server/826927/7 "2023-01-15T12:37:14Z")
You should get a page with bare XML with something like: ` ` ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 12:40pm UTC](https://forums.plex.tv/t/plex-media-server/826927/8 "2023-01-15T12:40:29Z")
> [@dbirch](#): > > [http://127.0.0.1:32400/identity](http://127.0.0.1:32400/identity) yes ![image](https://global.discourse-cdn.com/plex/original/4X/f/6/f/f6f89533adc659d61905ece969ad1a3329c12324.png) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 12:42pm UTC](https://forums.plex.tv/t/plex-media-server/826927/9 "2023-01-15T12:42:09Z")
So the server is reporting as Claimed, but is acting as if it is not claimed. See method 2 of [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720) ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 1:10pm UTC](https://forums.plex.tv/t/plex-media-server/826927/10 "2023-01-15T13:10:07Z")
when running the program I see this: ![image](https://global.discourse-cdn.com/plex/original/4X/0/c/6/0c655f2f0933b4bf90505ba031c8fed6952d4147.png) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 1:22pm UTC](https://forums.plex.tv/t/plex-media-server/826927/11 "2023-01-15T13:22:46Z")
Can you provide your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ? ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 1:44pm UTC](https://forums.plex.tv/t/plex-media-server/826927/13 "2023-01-15T13:44:46Z")
[Plex Media Server\_x64\_2023\_01\_15\_\_13\_28\_39.log](https://forums.plex.tv/uploads/short-url/bvjBMFltHZkSaURTkBrG9WmC3Am.log) (1.2 MB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 1:55pm UTC](https://forums.plex.tv/t/plex-media-server/826927/14 "2023-01-15T13:55:12Z")
That appears to be an install log, Can you zip the contents of `%LOCALAPPDATA%\Plex Media Server\Logs` and post that? ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 2:04pm UTC](https://forums.plex.tv/t/plex-media-server/826927/15 "2023-01-15T14:04:07Z")
> [@dbirch](#): > > %LOCALAPPDATA%\Plex Media Server\Logs Deleted the zip file here ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 2:16pm UTC](https://forums.plex.tv/t/plex-media-server/826927/16 "2023-01-15T14:16:15Z")
Thanks, unfortunately verbose logging was enabled, which floods the logs with unneeded information making it impossible for me to use them. See the linked instructions above and try method 2.2 ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 2:27pm UTC](https://forums.plex.tv/t/plex-media-server/826927/17 "2023-01-15T14:27:13Z")
did so, no effect ![image](https://global.discourse-cdn.com/plex/original/4X/f/b/3/fb3bafc18e7bf85a853dde0f922e77cfce24ebe6.jpeg) ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 2:30pm UTC](https://forums.plex.tv/t/plex-media-server/826927/18 "2023-01-15T14:30:12Z")
yessss… Started the program again, and yesss Thanks very much for the help! ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2023, 2:34pm UTC](https://forums.plex.tv/t/plex-media-server/826927/19 "2023-01-15T14:34:30Z")
Can you explain what worked for you for anyone else coming across this thread? ---
**Author:** ![alphons\_van0](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@alphons\_van0](https://forums.plex.tv/u/alphons_van0)\ **Post date:** [January 15, 2023, 2:38pm UTC](https://forums.plex.tv/t/plex-media-server/826927/20 "2023-01-15T14:38:32Z")
Method 2.2 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 15, 2023, 2:39pm UTC](https://forums.plex.tv/t/plex-media-server/826927/21 "2023-04-15T14:39:09Z")
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