# Plex Membership Forum Posting **URL:** \ **Category:** General Discussions\ **Created:** [June 24, 2016, 1:30am UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878 "2016-06-24T01:30:27Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 1:30am UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/1 "2016-06-24T01:30:27Z")
Are people with a free plex account allowed to post to forums? ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 1:32am UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/2 "2016-06-24T01:32:44Z")
And if they can, what would be the cause of someone not being able to post? ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [June 24, 2016, 1:54am UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/3 "2016-06-24T01:54:24Z")
Any Plex user can post in the forums - they just can’t post to the Plex Pass only boards. If you know someone with a standard Plex account and he/she is registered on the forum, post the error message - that might help troubleshoot things. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 12:57pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/4 "2016-06-24T12:57:30Z")
They aren’t getting any error messages. They just don’t have the option to “Ask a Question”. The button isn’t there. I have sent them the URL for asking a question and they get a permissions error message. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 24, 2016, 1:02pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/5 "2016-06-24T13:02:47Z")
Which subforum did you point them at? In some forums you are not allowed to post directly, but you must rather go into a subforum. For instance this is the case in the NAS subforums or the ‘Skins’ section. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 1:17pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/6 "2016-06-24T13:17:34Z")
This forum. I also checked about 6 of the forums that they could see and each time it was the same. No error message, just no “Ask a question” button any where on any page. The button is missing, gone, not there. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 1:19pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/7 "2016-06-24T13:19:15Z")
Look at this page, or any page for that matter. Top right, under your name the “Ask a question” button. On their account it’s missing. Every place you see the ask a question button they don’t have it. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 24, 2016, 1:28pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/8 "2016-06-24T13:28:50Z")
Due to the switchover to the new website last night, there were a few ‘bumps’. First, let them clear their web browser caches. Then close their browsers to destroy any session data probably still cached. Then steer them to [https://www.plex.tv/](https://www.plex.tv/) and make sure they are signed in there with their plex account. Then let them go [to the forums](https://forums.plex.tv/ "to the forums") again. Take a look to the top right. If it says there ‘Howdy, Stranger!’ let them click on the ‘Sign In’ button below this. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 1:32pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/9 "2016-06-24T13:32:26Z")
I’ve already done all that late yesterday evening but i’ll give it another try when I get in touch with them. Thank you for the quick response. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 2:57pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/10 "2016-06-24T14:57:46Z")
Attached is a screen capture of what they are not seeing. Same computer, my account is perfect and theirs is missing the Ask a Question button. All done on the same system. ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/b/c/bc8330c36f50c4a1926ddaf7737364d839ce619c.jpg) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/c/5/c5d42b91c5704381f8926401d070e217e0bdc60e.jpg) ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 3:09pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/11 "2016-06-24T15:09:41Z")
And if they go to this URL… [http://forums.plex.tv/post/question/general-discussions-public](http://forums.plex.tv/post/question/general-discussions-public) They get the following error message. ![](https://global.discourse-cdn.com/plex/original/3X/c/b/cbbc1037f991a9e66fa878855f3849504d2813af.jpg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 24, 2016, 3:48pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/12 "2016-06-24T15:48:05Z")
I guess the account was never validated with a confirmation email or something went wrong during this. The account should work now. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 3:55pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/13 "2016-06-24T15:55:44Z")
Signed out and back in still the same. I’ll give it a little bit and let you know if the issue has been fixed but as of right now same problem. Thank you for your help. ---
**Author:** ![whtdrgn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whtdrgn/32/18656_2.png) [@whtdrgn](https://forums.plex.tv/u/whtdrgn)\ **Post date:** [June 24, 2016, 4:09pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/14 "2016-06-24T16:09:21Z")
Ok, problem is fixed. I made them go through their email and find the verification email. They clicked the link and validated their account. Thank you for the help, some peoples kids i’m telling you. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 9:31pm UTC](https://forums.plex.tv/t/plex-membership-forum-posting/148878/15 "2020-01-07T21:31:07Z")