# Plex Movie agent down? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 30, 2020, 4:02am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200 "2020-09-30T04:02:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dioxin](https://avatars.discourse-cdn.com/v4/letter/d/5f9b8f/32.png) [@dioxin](https://forums.plex.tv/u/dioxin)\ **Post date:** [September 30, 2020, 4:02am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/1 "2020-09-30T04:02:04Z")
Server Version#: 1.20.2.3370 Player Version#: n/a Plex and Plex Legacy movie agents are not connecting/coming up with results for the last hour. Something broken? ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [September 30, 2020, 4:15am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/2 "2020-09-30T04:15:07Z")
They’re both working for me. Matching and metadata and art. Edit: Ohhhh, searching/manual matching seems super duper slow. Maybe broken. HTTP 408 errors. Yeah, that’s not right. ---
**Author:** ![guluppi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guluppi/32/190270_2.png) [@guluppi](https://forums.plex.tv/u/guluppi)\ **Post date:** [September 30, 2020, 4:15am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/3 "2020-09-30T04:15:56Z")
Plex Agent is not working for me. Series agents only. ---
**Author:** ![dioxin](https://avatars.discourse-cdn.com/v4/letter/d/5f9b8f/32.png) [@dioxin](https://forums.plex.tv/u/dioxin)\ **Post date:** [September 30, 2020, 4:21am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/4 "2020-09-30T04:21:15Z")
Restart of the server resolved the issue. ---
**Author:** ![guluppi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guluppi/32/190270_2.png) [@guluppi](https://forums.plex.tv/u/guluppi)\ **Post date:** [September 30, 2020, 4:23am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/5 "2020-09-30T04:23:34Z")
It was the first thing I tried. Unsuccessfully. ---
**Author:** ![guluppi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guluppi/32/190270_2.png) [@guluppi](https://forums.plex.tv/u/guluppi)\ **Post date:** [September 30, 2020, 4:30am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/6 "2020-09-30T04:30:15Z")
The restart worked. Thank you. ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [September 30, 2020, 4:31am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/7 "2020-09-30T04:31:27Z")
I don’t think the restart was related. I didn’t restart. Plex services are responding quickly again. ---
**Author:** ![dawes\_alex\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/d/f475e1/32.png) [@dawes\_alex\_yahoo\_co\_uk](https://forums.plex.tv/u/dawes_alex_yahoo_co_uk)\ **Post date:** [September 30, 2020, 12:22pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/8 "2020-09-30T12:22:13Z")
Also not working for me. The Legacy agent doesn’t seem to search at all, for anything. The new agent isn’t very at all and needs work. I select the correct match, but no images or meta data downloads. Any idea? ---
**Author:** ![dioxin](https://avatars.discourse-cdn.com/v4/letter/d/5f9b8f/32.png) [@dioxin](https://forums.plex.tv/u/dioxin)\ **Post date:** [September 30, 2020, 4:13pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/9 "2020-09-30T16:13:43Z")
I can’t speak to the old agent, but the new agent will exhibit that behavior until you’ve gone into your preferences and upgraded an existing library as discussed here [https://support.plex.tv/articles/upgrading-a-movie-library-to-the-use-the-new-plex-movie-agent/](https://support.plex.tv/articles/upgrading-a-movie-library-to-the-use-the-new-plex-movie-agent/) ---
**Author:** ![toypadlock](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/toypadlock/32/195822_2.png) [@toypadlock](https://forums.plex.tv/u/toypadlock)\ **Post date:** [October 1, 2020, 11:08am UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/10 "2020-10-01T11:08:58Z")
i’m having issues too. not matching anything properly, but the status page shows everything as working correctly. and i’ve upgraded my library/restarted my server: ```auto Oct 01, 2020 12:06:04.657 [0x70000b75f000] Debug — WebSocket: Performing handshake from origin https://app.plex.tv Oct 01, 2020 12:06:04.657 [0x70000b75f000] Debug — Beginning read from WebSocket Oct 01, 2020 12:06:04.659 [0x70000bb77000] Debug — Auth: authenticated user 1 as toypadlock Oct 01, 2020 12:06:04.659 [0x70000b4d0000] Debug — Request: [10.0.0.126:51593 (Subnet)] GET /activities (16 live) TLS GZIP Signed-in Token (toypadlock) Oct 01, 2020 12:06:04.662 [0x70000bbfa000] Debug — Completed: [10.0.0.126:51593] 200 GET /activities (16 live) TLS GZIP 2ms 429 bytes (pipelined: 8) Oct 01, 2020 12:06:06.724 [0x70000bbfa000] Debug — Completed: [127.0.0.1:50932] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (16 live) GZIP 20000ms 5 bytes (pipelined: 28) Oct 01, 2020 12:06:06.732 [0x70000bb77000] Debug — Auth: authenticated user 1 as toypadlock Oct 01, 2020 12:06:06.732 [0x70000b75f000] Debug — Request: [127.0.0.1:50932 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (16 live) GZIP Signed-in Token (toypadlock) Oct 01, 2020 12:06:06.732 [0x70000b75f000] Debug — Content-Length is -1 (of total: -1). Oct 01, 2020 12:06:09.906 [0x70000bb77000] Debug — Auth: authenticated user 1 as toypadlock Oct 01, 2020 12:06:09.906 [0x70000b4d0000] Debug — Request: [127.0.0.1:51626 (Loopback)] GET /library/metadata/114163/matches?manual=1 (16 live) GZIP Signed-in Token (toypadlock) Oct 01, 2020 12:06:20.891 [0x70000bb77000] Debug — Completed: [10.0.0.126:51206] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (16 live) TLS GZIP 20000ms 5 bytes (pipelined: 14) Oct 01, 2020 12:06:20.894 [0x70000bbfa000] Debug — Auth: authenticated user 1 as toypadlock Oct 01, 2020 12:06:20.894 [0x70000b75f000] Debug — Request: [10.0.0.126:51206 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (16 live) TLS GZIP Signed-in Token (toypadlock) Oct 01, 2020 12:06:20.894 [0x70000b75f000] Debug — Content-Length is -1 (of total: -1). Oct 01, 2020 12:06:26.732 [0x70000bbfa000] Debug — Completed: [127.0.0.1:50932] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) GZIP 20000ms 5 bytes (pipelined: 29) Oct 01, 2020 12:06:26.734 [0x70000bb77000] Debug — Auth: authenticated user 1 as toypadlock Oct 01, 2020 12:06:26.734 [0x70000b75f000] Debug — Request: [127.0.0.1:50932 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) GZIP Signed-in Token (toypadlock) Oct 01, 2020 12:06:26.734 [0x70000b75f000] Debug — Content-Length is -1 (of total: -1). Oct 01, 2020 12:06:39.909 [0x70000b4d0000] Error — Error issuing curl_easy_perform(handle): 28 Oct 01, 2020 12:06:39.909 [0x70000b4d0000] Error — MetadataAgent [tv.plex.agents.movie]: provider returned 408 error () Oct 01, 2020 12:06:39.909 [0x70000bb77000] Debug — Completed: [127.0.0.1:51626] 200 GET /library/metadata/114163/matches?manual=1 (12 live) GZIP 30004ms 482 bytes (pipelined: 1) Oct 01, 2020 12:06:40.894 [0x70000bb77000] Debug — Completed: [10.0.0.126:51206] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) TLS GZIP 20000ms 5 bytes (pipelined: 15) Oct 01, 2020 12:06:40.897 [0x70000bb77000] Debug — Auth: authenticated user 1 as toypadlock Oct 01, 2020 12:06:40.897 [0x70000b4d0000] Debug — Request: [10.0.0.126:51206 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) TLS GZIP Signed-in Token (toypadlock) Oct 01, 2020 12:06:40.897 [0x70000b4d0000] Debug — Content-Length is -1 (of total: -1). Oct 01, 2020 12:06:46.734 [0x70000bbfa000] Debug — Completed: [127.0.0.1:50932] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (12 live) GZIP 20000ms 5 bytes (pipelined: 30) ``` ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [October 1, 2020, 12:13pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/11 "2020-10-01T12:13:54Z")
Having issues here this morning (GMT). nothing matching automatically. Wont find a match at all under fix match unless selecting TMDB and even then when you click on the title that matches it doesn’t update the metadata. Clearly an issue with the Plex agents and metadata at the moment. Needs fixing ASAP ---
**Author:** ![icer\_jo](https://avatars.discourse-cdn.com/v4/letter/i/7ba0ec/32.png) [@icer\_jo](https://forums.plex.tv/u/icer_jo)\ **Post date:** [October 1, 2020, 12:18pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/12 "2020-10-01T12:18:11Z")
I am experiencing problems as well, same as above, using new plex server on a Shield TV, was working fine Yesterday and for the last week and a half or so. ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [October 1, 2020, 12:19pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/13 "2020-10-01T12:19:54Z")
Mine was working fine last night but for the last few hours its failed to grab anything. V 1.20.2.3370 ---
**Author:** ![yossarian82](https://avatars.discourse-cdn.com/v4/letter/y/ee59a6/32.png) [@yossarian82](https://forums.plex.tv/u/yossarian82)\ **Post date:** [October 1, 2020, 12:23pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/14 "2020-10-01T12:23:24Z")
It stopped working for me as well, Version 1.20.1.3252 ---
**Author:** ![jpalenz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jpalenz/32/200769_2.png) [@jpalenz](https://forums.plex.tv/u/jpalenz)\ **Post date:** [October 1, 2020, 12:28pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/15 "2020-10-01T12:28:27Z")
Same here, just stopped working today after latest PMS beta update, please fix it. Thanks ---
**Author:** ![jpalenz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jpalenz/32/200769_2.png) [@jpalenz](https://forums.plex.tv/u/jpalenz)\ **Post date:** [October 1, 2020, 12:30pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/16 "2020-10-01T12:30:33Z")
yes, exactly this ---
**Author:** ![kashyyk](https://avatars.discourse-cdn.com/v4/letter/k/ed8c4c/32.png) [@kashyyk](https://forums.plex.tv/u/kashyyk)\ **Post date:** [October 1, 2020, 12:35pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/17 "2020-10-01T12:35:31Z")
Back to working smoothly for me just now. ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [October 1, 2020, 12:36pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/18 "2020-10-01T12:36:38Z")
briefly started working again for me just now. Got two films matched using fix match then it stopped finding stuff again ☹ Seems to be tempremental at the moment ---
**Author:** ![jpalenz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jpalenz/32/200769_2.png) [@jpalenz](https://forums.plex.tv/u/jpalenz)\ **Post date:** [October 1, 2020, 12:37pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/19 "2020-10-01T12:37:19Z")
it goes back and forth ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [October 1, 2020, 1:04pm UTC](https://forums.plex.tv/t/plex-movie-agent-down/638200/20 "2020-10-01T13:04:24Z")
Anyone from Plex care to comment?? [Next page](https://forums.plex.tv/t/plex-movie-agent-down/638200.md?page=2)