# Plex Movie agent only grabbing basic information **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux, server-asustor, scanner-agent-dev\ **Created:** [June 12, 2021, 8:51pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204 "2021-06-12T20:51:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 12, 2021, 8:51pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/1 "2021-06-12T20:51:38Z")
Server Version#: 1.23.2.4656 (running on Asustor NAS AS6604T with ADM v4.0.0.BI92 beta) Player Version#: irrelevent For a few days, Plex server has only grabbed pretty basic information for added content. It grabs the title, year, synopsis and that’s pretty much all ```auto Jun 12, 2021 22:40:05.447 [0x7f8010873b38] DEBUG - Request: [192.168.1.19:55475 (Subnet)] PUT /library/metadata/26800/refresh (4 live) TLS GZIP Signed-in Token (Freeben) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => fr / Connection => keep-alive / Content-Length => 0 / Host => 192-168-1-90.ec9bf45a551d43199488f187014e13f2.plex.direct:32400 / Origin => file:// / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Plex; 1.31.1.2262-74fdc6b7; Windows 10 Version 2009 / X-Plex-Client-Identifier => rbfm83ofawgaptbuk5jl7yc9 / X-Plex-Client-Profile-Name => Plex Desktop / X-Plex-Device-Name => Exterminator5600X / X-Plex-Device-Screen-Resolution => 2560x1440,2560x1440 / X-Plex-Drm => widevine:video / X-Plex-Features => external-media,indirect-media / X-Plex-Language => fr / X-Plex-Model => standalone / X-Plex-Platform => windows / X-Plex-Platform-Version => 10.0.19043 / X-Plex-Product => Plex for Windows / X-Plex-Provider-Version => 3.2 / X-Plex-Sync-Version => 2 / X-Plex-Text-Format => plain / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 1.31.1.2262-74fdc6b7 Jun 12, 2021 22:40:05.455 [0x7f8010873b38] DEBUG - Refreshing metadata for 'Sans un Bruit' (agent: tv.plex.agents.movie) Jun 12, 2021 22:40:05.455 [0x7f8010873b38] DEBUG - MetadataAgentPostProcessor: adding id 26800 to refresh queue (0 items in queue) Jun 12, 2021 22:40:05.455 [0x7f8010873b38] VERBOSE - It took 0.0 sec to serialize a list with 0 elements. Jun 12, 2021 22:40:05.455 [0x7f801267ab38] DEBUG - Completed: [192.168.1.19:55475] 200 PUT /library/metadata/26800/refresh (4 live) TLS GZIP 8ms 559 bytes (pipelined: 1) Jun 12, 2021 22:40:05.464 [0x7f801153fb38] DEBUG - Activity: registered new activity 39620dd7-2e81-44b0-bba9-0d0ff73f76d2 - "Updating Metadata" Jun 12, 2021 22:40:05.464 [0x7f801153fb38] DEBUG - Activity: updated activity 39620dd7-2e81-44b0-bba9-0d0ff73f76d2 - completed 49.0% - Updating Metadata Jun 12, 2021 22:40:05.502 [0x7f801153fb38] ERROR - [MetadataAgent/tv.plex.agents.movie] Error issuing curl_easy_perform(handle): 92 Jun 12, 2021 22:40:05.502 [0x7f801153fb38] ERROR - [MetadataAgent/tv.plex.agents.movie] HTTP -92 downloading url https://metadata.provider.plex.tv/library/metadata/5d776d8496b655001fe4aef5?includeReviews=1&X-Plex-Country=FR&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx Jun 12, 2021 22:40:05.502 [0x7f801153fb38] ERROR - [MetadataAgent/tv.plex.agents.movie] Request for item plex://movie/5d776d8496b655001fe4aef5 has failed Jun 12, 2021 22:40:05.502 [0x7f801153fb38] WARN - MetadataAgentPostProcessor: error refreshing metadata for plex://movie/5d776d8496b655001fe4aef5 Jun 12, 2021 22:40:05.503 [0x7f801153fb38] DEBUG - Activity: Ended activity 39620dd7-2e81-44b0-bba9-0d0ff73f76d2. ``` ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 14, 2021, 6:06pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/2 "2021-06-14T18:06:32Z")
Anyone has any idea where the problem might be? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 14, 2021, 6:36pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/3 "2021-06-14T18:36:28Z")
Are you using the new Plex Agent for your content? ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 14, 2021, 9:56pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/4 "2021-06-14T21:56:59Z")
Yes. Scanner: Plex Movie / Plex TV Series Agent: Plex Movie / Plex TV Series ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 16, 2021, 9:27pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/5 "2021-06-16T21:27:56Z")
Any idea ? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 17, 2021, 3:27am UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/6 "2021-06-17T03:27:15Z")
> [@Freeben666](#): > > `ERROR - [MetadataAgent/tv.plex.agents.movie] Error issuing curl_easy_perform(handle)` Apparently your server is having connectivity problems, check your cables and DNS ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 17, 2021, 1:00pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/7 "2021-06-17T13:00:24Z")
Everything else works perfectly fine… There is no network or DNS problem for anything else. So either the problem is not on my end, or it’s something else entirely. Is there a way to have a more detailed error message ? ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 17, 2021, 1:12pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/8 "2021-06-17T13:12:34Z")
The only thing I can find regarding an error 92 in cURL, is cURL using HTTP/2 when the server is expecting HTTP/1.1, or malformed HTTP headers… But there is no settings I can use to change that… any Plex dev around ? > > > > Hey, thanks for the API! > I'm getting an error using the hitting any endpoint wi…th curl and catching it reveals it to be error 92: > \`"HTTP/2 stream 0 was not closed cleanly: PROTOCOL\_ERROR (err 1)"\` > > My implementation: > \`\`\` > \ $user = get\_user($id); > $agile\_data = array( > 'tags' =\> array('Web User'), > 'properties' =\> array( > array(// First Name > 'name' =\> 'first\_name', > 'value' =\> $user\['first\_name'\], > 'type' =\> 'SYSTEM' > ), > array(// Last Name > 'name' =\> 'last\_name', > 'value' =\> $user\['last\_name'\], > 'type' =\> 'SYSTEM' > ), > array(// Email > 'name' =\> 'email', > 'value' =\> $user\['email'\], > 'type' =\> 'SYSTEM' > ), > // ETC... > ) > ); > $agile\_json = json\_encode($agile\_data); > curl\_wrap('contacts', $agile\_json, 'POST', 'application/json'); > \`\`\` > > Here's my server setup: > \`\`\` > NAME="CentOS Linux" > VERSION="7 (Core)" > ID="centos" > ID\_LIKE="rhel fedora" > VERSION\_ID="7" > PRETTY\_NAME="CentOS Linux 7 (Core)" > ANSI\_COLOR="0;31" > CPE\_NAME="cpe:/o:centos:centos:7" > HOME\_URL="https://www.centos.org/" > BUG\_REPORT\_URL="https://bugs.centos.org/" > > CENTOS\_MANTISBT\_PROJECT="CentOS-7" > CENTOS\_MANTISBT\_PROJECT\_VERSION="7" > REDHAT\_SUPPORT\_PRODUCT="centos" > REDHAT\_SUPPORT\_PRODUCT\_VERSION="7" > > Apache 2.4 > config > config-runtime > mod\_bwlimited > mod\_cgi > mod\_deflate > mod\_expires > mod\_headers > mod\_mpm\_prefork > mod\_proxy > mod\_proxy\_fcgi > mod\_proxy\_http > mod\_proxy\_wstunnel > mod\_ruid2 > mod\_security2 > mod\_ssl > mod\_unique\_id > tools > > PHP 7.2 > libc-client > pear > php-bcmath > php-calendar > php-cli > php-common > php-curl > php-devel > php-fpm > php-ftp > php-gd > php-imap > php-litespeed > php-mbstring > php-mysqlnd > php-pdo > php-posix > php-sockets > php-xml > runtime > \`\`\` > I'm able to log in and hit the endpoint just fine from a browser using the same creds. Any help would be appreciated! > > Thanks again! ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 17, 2021, 6:48pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/9 "2021-06-17T18:48:17Z")
> [@Freeben666](#): > > Is there a way to have a more detailed error message Verbose is the most detailed logs you can get. I’ll take a look at it once I get home ---
**Author:** ![Finner](https://avatars.discourse-cdn.com/v4/letter/f/a4c791/32.png) [@Finner](https://forums.plex.tv/u/Finner)\ **Post date:** [June 18, 2021, 1:19am UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/10 "2021-06-18T01:19:10Z")
I’ve recently switched to the new Plex Movie agent and having the same problem - only basic information is fetched, no actor listings. Switching back to the old scanner/legacy agent fixes this problem for me. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 18, 2021, 2:07am UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/11 "2021-06-18T02:07:12Z")
I see you have debug and verbose enabled. Can you please Disable verbose, refresh metadata of a movie, than share the logs here? the whole .zip, please. Also take a look at this: > **[Upgrading a Movie library to the use the new Plex Movie Agent | Plex Support](https://support.plex.tv/articles/upgrading-a-movie-library-to-the-use-the-new-plex-movie-agent/)** > > As of Plex Media Server version 1.20.0  when you create a new movie library it will default to the new... ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 18, 2021, 9:12am UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/12 "2021-06-18T09:12:54Z")
Hello, I’ve disabled verbose, please find the logs attached. [Plex Media Server Logs\_2021-06-18\_11-10-37.zip](https://forums.plex.tv/uploads/short-url/s7YrnDV9yHoerhB94HNoy4dcXch.zip) (3.0 MB) Regarding the upgrade of the library to the new agents, I followed the instructions when I did upgrade the agent. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 18, 2021, 8:40pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/13 "2021-06-18T20:40:30Z")
So, every time you try to refresh the metadata of your files you get the same error: **Movie** ```auto Jun 18, 2021 11:10:18.301 [0x7fc1ce107b38] DEBUG - Request: [192.168.1.19:49294 (Subnet)] OPTIONS /library/metadata/26911/refresh (7 live) TLS GZIP Signed-in Jun 18, 2021 11:10:18.301 [0x7fc1cf172b38] DEBUG - Completed: [192.168.1.19:49294] 200 OPTIONS /library/metadata/26911/refresh (7 live) TLS GZIP 0ms 699 bytes (pipelined: 4) Jun 18, 2021 11:10:18.302 [0x7fc1cf14fb38] DEBUG - Auth: authenticated user 1 as Freeben Jun 18, 2021 11:10:18.302 [0x7fc1ce062b38] DEBUG - Request: [192.168.1.19:49295 (Subnet)] PUT /library/metadata/26911/refresh (7 live) TLS GZIP Signed-in Token (Freeben) Jun 18, 2021 11:10:18.306 [0x7fc1ce062b38] DEBUG - Refreshing metadata for 'Les Sous‐doués en vacances' (agent: tv.plex.agents.movie) Jun 18, 2021 11:10:18.306 [0x7fc1ce062b38] DEBUG - MetadataAgentPostProcessor: adding id 26911 to refresh queue (0 items in queue) Jun 18, 2021 11:10:18.307 [0x7fc1cf14fb38] DEBUG - Completed: [192.168.1.19:49295] 200 PUT /library/metadata/26911/refresh (7 live) TLS GZIP 4ms 572 bytes (pipelined: 5) Jun 18, 2021 11:10:18.311 [0x7fc1cc989b38] DEBUG - Activity: registered new activity 34494576-6ba3-439c-8429-45fbc1c5dfd1 - "Updating Metadata" Jun 18, 2021 11:10:18.311 [0x7fc1cc989b38] DEBUG - Activity: updated activity 34494576-6ba3-439c-8429-45fbc1c5dfd1 - completed 49.0% - Updating Metadata Jun 18, 2021 11:10:18.317 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.movie] Error issuing curl_easy_perform(handle): 92 Jun 18, 2021 11:10:18.317 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.movie] HTTP -92 downloading url https://metadata.provider.plex.tv/library/metadata/5d776890308bca002032cfd7?includeReviews=1&X-Plex-Country=FR&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx Jun 18, 2021 11:10:18.317 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.movie] Request for item plex://movie/5d776890308bca002032cfd7 has failed ``` **TV Show** ```auto Jun 18, 2021 11:10:27.364 [0x7fc1ce062b38] DEBUG - Request: [192.168.1.19:49294 (Subnet)] OPTIONS /library/metadata/26450/refresh (7 live) TLS GZIP Signed-in Jun 18, 2021 11:10:27.364 [0x7fc1cf172b38] DEBUG - Completed: [192.168.1.19:49294] 200 OPTIONS /library/metadata/26450/refresh (7 live) TLS GZIP 0ms 699 bytes (pipelined: 6) Jun 18, 2021 11:10:27.365 [0x7fc1cf14fb38] DEBUG - Auth: authenticated user 1 as Freeben Jun 18, 2021 11:10:27.365 [0x7fc1cc965b38] DEBUG - Request: [192.168.1.19:49295 (Subnet)] PUT /library/metadata/26450/refresh (7 live) TLS GZIP Signed-in Token (Freeben) Jun 18, 2021 11:10:27.369 [0x7fc1cc965b38] DEBUG - Refreshing metadata for 'Victimes et bourreaux' (agent: tv.plex.agents.series) Jun 18, 2021 11:10:27.369 [0x7fc1cc965b38] DEBUG - MetadataAgentPostProcessor: adding id 26450 to refresh queue (0 items in queue) Jun 18, 2021 11:10:27.370 [0x7fc1cf14fb38] DEBUG - Completed: [192.168.1.19:49295] 200 PUT /library/metadata/26450/refresh (7 live) TLS GZIP 4ms 572 bytes (pipelined: 7) Jun 18, 2021 11:10:27.375 [0x7fc1cc989b38] DEBUG - Activity: registered new activity 9cbbea35-b136-4eb6-b368-6f87e5da75cd - "Updating Metadata" Jun 18, 2021 11:10:27.376 [0x7fc1cc989b38] DEBUG - Activity: updated activity 9cbbea35-b136-4eb6-b368-6f87e5da75cd - completed 49.0% - Updating Metadata Jun 18, 2021 11:10:27.381 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.series] Error issuing curl_easy_perform(handle): 92 Jun 18, 2021 11:10:27.381 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.series] HTTP -92 downloading url https://metadata.provider.plex.tv/library/metadata/5d9c0e30705e7a001e7256e2?episodeOrder=tvdbAiring&X-Plex-Country=US&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx Jun 18, 2021 11:10:27.381 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.series] Request for item plex://episode/5d9c0e30705e7a001e7256e2 has failed ``` Can you try to unmatch those files and match them again? Are you able to connect to Plex server with the command below? `telnet metadata.provider.plex.tv 443` ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 18, 2021, 8:53pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/14 "2021-06-18T20:53:52Z")
Unmatching/rematching won’t change a thing, since it’s the same for everything I’m adding lately. I can telnet perfectly into the Plex metadata server: ![image](https://global.discourse-cdn.com/plex/original/3X/6/8/68628ac21765f5215afe3a16f5fc88fb16475dc9.png) ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 18, 2021, 9:00pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/15 "2021-06-18T21:00:11Z")
One reason I can see for all of this is, as stated in the first post, I’m running Asustor ADM 4.0 (Beta). They must have updated cURL in the process (even-though it’s still pretty outdated, 7.66.0 released on 2019-09-11), and that newer version of cURL might be more strict than the previous one, and fail at something that previously worked ? But as far as I can remember, Plex stopped properly fetching metadata BEFORE I installed the ADM 4.0beta… ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 18, 2021, 9:10pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/16 "2021-06-18T21:10:26Z")
> [@CostaHT](#): > > `X-Plex-Api-Token` Where can I find my “X-Plex-Api-Token” ? It does not seem to be the same thing as “X-Plex-Token” ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [June 18, 2021, 9:26pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/17 "2021-06-18T21:26:54Z")
> [@Freeben666](#): > > Where can I find my “X-Plex-Api-Token” ? It does not seem to be the same thing as “X-Plex-Token Haha I also tried that before answering you, but I believe this API is hard coded ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 18, 2021, 9:36pm UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/18 "2021-06-18T21:36:52Z")
Too bad. I did manually query the URLs, using cURL, and got HTTP 401 errors. But except for this expected authorization error, everything went fine… ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 21, 2021, 10:03am UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/19 "2021-06-21T10:03:08Z")
It would be nice if someone from Plex cared to take a look at this problem… ---
**Author:** ![Freeben666](https://avatars.discourse-cdn.com/v4/letter/f/e19adc/32.png) [@Freeben666](https://forums.plex.tv/u/Freeben666)\ **Post date:** [June 22, 2021, 9:13am UTC](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204/20 "2021-06-22T09:13:15Z")
@drzoidberg33 ? [Next page](https://forums.plex.tv/t/plex-movie-agent-only-grabbing-basic-information/722204.md?page=2)