# Plex Movie database stopped working **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [April 2, 2025, 7:52pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404 "2025-04-02T19:52:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![neydoc\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/cdc98d/32.png) [@neydoc\_gmail\_com](https://forums.plex.tv/u/neydoc_gmail_com)\ **Post date:** [April 2, 2025, 7:52pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/1 "2025-04-02T19:52:50Z")
Server Version#: 1.41.5.9522 Player Version#: 1.108.1.307-dd5b87aa \ As of 02April2025, Plex Movies no longer can match any movies, and has been having trouble with series over the past few days. No new movie can be matched. No old movie already matched shows up in a search (when using fix match). This is a Plex Movie database issue ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 2, 2025, 7:56pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/2 "2025-04-02T19:56:24Z")
can you grab the [plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) xml for one of the movies that has this issue ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 2, 2025, 8:04pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/3 "2025-04-02T20:04:03Z")
May we also please see the server DEBUG logs ZIP file ? I suspect a database problem ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 2, 2025, 10:20pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/4 "2025-04-02T22:20:49Z")
Same, if I want plex to match anything I have to change to a “Legacy” agent, match it sync the meta data and then switch back to the Plex Agent because otherwise you get the red warning telling you there is an issue because they really want you to use their agent. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 2, 2025, 10:38pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/5 "2025-04-02T22:38:29Z")
@littleneutrino I make the same request of you. May we have the DEBUG [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ZIP file please ? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [April 2, 2025, 10:39pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/6 "2025-04-02T22:39:10Z")
@littleneutrino Can you please create your own thread with a copy of your [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Odds are its unrelated and we will better help you two separately. ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 2, 2025, 10:49pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/7 "2025-04-02T22:49:28Z")
**link removed for security reasons** Please see attached logs. Once you download to view them maybe delete them from the post or something. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [April 2, 2025, 11:00pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/8 "2025-04-02T23:00:28Z")
@littleneutrino Can you please post a screenshot of your `add folder` section of your library? ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 2, 2025, 11:02pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/9 "2025-04-02T23:02:21Z")
![image](https://global.discourse-cdn.com/plex/original/4X/b/7/b/b7b2aba8d9b5e334c4865200b9d1fc87ea2d0288.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 2, 2025, 11:16pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/10 "2025-04-02T23:16:06Z")
@littleneutrino I have your logs. Thank you. Are you aware: ```auto Apr 02, 2025 17:52:24.250 [139708445227832] DEBUG - [Req#6b0c6] BPQ: generating queue items from 2 generator(s) Apr 02, 2025 17:52:24.251 [139708445227832] DEBUG - [Req#6b0c6] Versions: skipping generator 2693 because it's suspended: diskUnwritable Apr 02, 2025 17:52:24.251 [139708445227832] ERROR - [Req#6b0c6] Versions: failed to get status for generator 2693 Apr 02, 2025 17:52:24.251 [139708445227832] DEBUG - [Req#6b0c6] Versions: skipping generator 2696 because it's suspended: diskUnwritable Apr 02, 2025 17:52:24.251 [139708445227832] ERROR - [Req#6b0c6] Versions: failed to get status for generator 2696 Apr 02, 2025 17:52:24.251 [139708445227832] DEBUG - [Req#6b0c6] BPQ: generated 0 item(s) for queue ``` Did you attempt to create an optimized file, writing to a location which is read-only ? ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 2, 2025, 11:18pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/11 "2025-04-02T23:18:08Z")
I ran the optimize buttons yea. the Plex app has Full read Write to my media directories and folders of the Plex app though. I was unaware of any other issues it might be having. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 2, 2025, 11:28pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/12 "2025-04-02T23:28:08Z")
Where’s the transcoder temp pointing? Is there R/W there? Also, When the agents were updated, did you complete upgrading each library section? Your libraries are spitting errors as if they weren’t. They should be: ![Screenshot from 2025-04-02 19-29-11](https://global.discourse-cdn.com/plex/original/4X/c/b/e/cbe7744227fb3e15d8f865b78ec8914a545fe7cd.png) ![Screenshot from 2025-04-02 19-28-49](https://global.discourse-cdn.com/plex/original/4X/c/8/7/c87bee282ff7458080e41e6ff318f4c7ef1cb0fe.png) ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 2, 2025, 11:30pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/13 "2025-04-02T23:30:44Z")
Transcoder temp field in the server is blank, I never updated it. As far as the Agents go, I only updated the ones that gave me the Red warning at the top of the screen, I can go back and correct those now. But as mentioned at the beginning here the Plex Agent doesnt match anything for me at the moment. Let me update those real quick (should I also create a Temp folder and point those transcodes to it as well?) ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 2, 2025, 11:34pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/14 "2025-04-02T23:34:36Z")
I created a new folder with full PlexMediaServer permissions and pointed Transcoding temp to it, and I have also set all Library’s to the Plex Agents. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 3, 2025, 12:09am UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/15 "2025-04-03T00:09:20Z")
> [@littleneutrino](#): > > I can go back and correct those now. But as mentioned at the beginning here the Plex Agent doesnt match anything for me at the moment. May I see file structure and naming? (exactly as you have it) ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 3, 2025, 12:16am UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/16 "2025-04-03T00:16:10Z")
![image](https://global.discourse-cdn.com/plex/original/4X/6/b/9/6b94e8b1c57779142a1a0597756c4e60748eb321.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 3, 2025, 12:57am UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/17 "2025-04-03T00:57:07Z")
@littleneutrino I need more. Directories aren’t enough detail The Linux `tree` command will show this output. Can you please do the same for your movies ? Here’s a sample of my movies and the naming. ```auto ├── Great Expectations (2012) [1080p] │ └── Great Expectations (2012) [1080p].mkv ├── Guy Ritchie's The Covenant (2023) [1080p] │ └── Guy Ritchie's The Covenant (2023) [1080p].mkv ├── Hereafter (2010) [1080p] │ └── Hereafter (2010) [1080p].mkv ├── Higher Power (2018) [1080p] │ └── Higher Power (2018) [1080p].mkv ├── Hit Man (2024) [1080p] │ └── Hit Man (2024) [1080p].mkv ├── Hugo (2011) [1080p] │ └── Hugo (2011) [1080p].mkv ├── I Am Number Four (2011) [1080p] │ └── I Am Number Four (2011) [1080p].mkv ├── Ice Castles (2010) [1080p] │ └── Ice Castles (2010) [1080p].mkv ``` ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 3, 2025, 1:18am UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/18 "2025-04-03T01:18:22Z")
I’m not comfortable posting that list here, what are we looking for? ---
**Author:** ![littleneutrino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/littleneutrino/32/82023_2.png) [@littleneutrino](https://forums.plex.tv/u/littleneutrino)\ **Post date:** [April 3, 2025, 1:30pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/19 "2025-04-03T13:30:26Z")
Here are examples of ones that do not scan properly ```auto |-- Road\ House\ (2024).en.srt |-- Road\ House\ (2024).mkv |-- Mickey\ 17\ (2025) | |-- Mickey\ 17\ (2025).eng.srt | `-- Mickey\ 17\ (2025).mp4 |-- Trouble\ With\ The\ Curve\ (2012).en.srt |-- Trouble\ With\ The\ Curve\ (2012).mp4 ``` (the \ are in any title with a space in it.) and here are a few that never had issues before a week ago ```auto |-- Cleaner\ (2025).mkv |-- Riff\ Raff\ (2024) | |-- Riff\ Raff\ (2024).eng.srt | `-- Riff\ Raff\ (2024).mp4 |-- My\ Dead\ Friend\ Zoe\ (2025).mkv ``` ---
**Author:** ![Fyb3roptik](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fyb3roptik/32/106780_2.png) [@Fyb3roptik](https://forums.plex.tv/u/Fyb3roptik)\ **Post date:** [April 3, 2025, 2:55pm UTC](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404/20 "2025-04-03T14:55:37Z")
Not only that, but when you switch to another agent it completely stops Watchlist from working. Plex Agent is NOT WORKING! Something broke in the latest build and it stops randomly matching some things. And now that I switched away from Plex Agent and switched back my Add to Watchlist is gone from all clients [Next page](https://forums.plex.tv/t/plex-movie-database-stopped-working/911404.md?page=2)