# Plex New Install Problems **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, smart-tv, samsung-tizen, library-management, player-windows\ **Created:** [November 19, 2025, 8:29pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663 "2025-11-19T20:29:16Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![pl69321](https://avatars.discourse-cdn.com/v4/letter/p/b5ac83/32.png) [@pl69321](https://forums.plex.tv/u/pl69321)\ **Post date:** [November 19, 2025, 8:29pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663/1 "2025-11-19T20:29:16Z")
Server Version#: 1.42.2.10156 on Windows 10 - no VMs involved Player Version#: 1.110.0.351-4e48eb83 (Plex for Windows) Player Version#: 5.93.2 (Plex for Samsung) OTA Tuner: Hauppauge 01657 Dual I’m running in a local network situation, no external access is needed or wanted. So far I’ve encountered the following disparate issues: - Successfully set up recording some local programs, but in the library the station logo is wrong. The station is KGW (Portland, OR) but in the library it shows as KSL (Salt Lake City). - On a Samsung smart TV with the Plex App, nothing will play unless it’s set to Force Direct Play - On an iPad, nothing will play, and there is no Force Direct Play. It appears the iPad app is trying to connect to my router’s external IP address, not the network local address. - The server’s “Friendly Name” was correct yesterday, but today it reset itself to “undefined” - In the Windows player, running on the same host as the Plex Media Server, playback of recorded content fails with “An unknown error occurred (4294967283) Note: If, in Windows Explorer, I locate the recorded media files (.ts extension) and double-click them they will open and play in Windows Media Player., so it’s not a file corruption issue. Searching the forum doesn’t turn up anything helpful for these issues. Possible hits apply to very old versions and actually contradict what currently works (i.e. “disable Direct Play” to make things work). How do I get help? My needs are simple: - Record a small number of OTA programs - Playback to a Samsung Smart TV running the Plex app - Playback to an iPad running the Plex app This would allow me to get rid of Dish, which is expensive for what I need. So far, it doesn’t appear Plex is going to be able to do this without significant tweaking and handholding, if at all. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [November 19, 2025, 9:44pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663/2 "2025-11-19T21:44:45Z")
You don’t have to enable remote access but you do need to claim the server and having a “working” network for Plex. Items 2-7 > [@Client says it won't play from "remote server", although the server is local](https://forums.plex.tv/t/client-says-it-wont-play-from-remote-server-although-the-server-is-local/921148): > > This thread is not for discussing the introduction of the Remote Watch Pass and this restriction for free users as such. All postings trying to bring that up, will be deleted immediately. The same happens to descriptions of how to circumvent the requirement for Remote Watch Pass, or posts which are asking about it. Please stick to the topic: Here we are trying to collect various tips, which could help those users who are only using Plex within their home network, but see the message from t… All evidence would be the [Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) (\<-click), relevant ones are "Plex Media Server(x).log ---
**Author:** ![pl69321](https://avatars.discourse-cdn.com/v4/letter/p/b5ac83/32.png) [@pl69321](https://forums.plex.tv/u/pl69321)\ **Post date:** [November 19, 2025, 10:06pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663/3 "2025-11-19T22:06:01Z")
Server is “Claimed” on my account I deleted all of Hauppauge WinTV, reinstalled the Hauppauge drivers only and rebooted (again). This seems to have cleared up SOME of the playback problems. It’s still listing the local recordings with the wrong station logo and identifier, and gives the wrong language info for the audio portion. This is better, it shouldn’t take this much work to get things working. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [November 20, 2025, 4:29pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663/4 "2025-11-20T16:29:18Z")
The Hauppauge are always finicky when it comes to the drivers, that’s why the HDHomeruns are more recommended. Report the EPG problem separately :[Reporting Plex DVR Lineup Inaccuracies](https://forums.plex.tv/t/reporting-plex-dvr-lineup-inaccuracies/425001) Try disabling Hardware Transcoding to see if fixes any minor issues. The audio can be mis-flagged by the broadcaster but is usually a Hauppauge issue. ---
**Author:** ![pl69321](https://avatars.discourse-cdn.com/v4/letter/p/b5ac83/32.png) [@pl69321](https://forums.plex.tv/u/pl69321)\ **Post date:** [November 20, 2025, 5:53pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663/5 "2025-11-20T17:53:57Z")
Everything now seems to be working apart from the station/program thumbnail in the library. All remaining issues seem to be merely cosmetic, but if they persist I’ll post as you suggest. Thanks ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 18, 2026, 5:54pm UTC](https://forums.plex.tv/t/plex-new-install-problems/933663/6 "2026-02-18T17:54:10Z")
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