# Plex no remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-unraid\ **Created:** [November 5, 2022, 10:31am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338 "2022-11-05T10:31:14Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 5, 2022, 10:31am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/1 "2022-11-05T10:31:14Z")
Server Version#: Version 1.29.1.6316 Player Version#:9.10.1.36024 Hi all. Im running Unraid and with plex. A first i got very “Unstable” direct connection. The remote access was wokring on/off. I followed this guide: > **[Suggested Plex Media Server Settings - TRaSH Guides](https://trash-guides.info/Plex/Tips/Plex-media-server/)** > > Guides mainly for Sonarr/Radarr/Bazarr and everything related to it. Now i cant connect at all from outside. Tryed Updateing my Unify USG Updating my Unify 24p switch Restart docker Portforward checker: Port\_32400 is open on XXXX. Talked with my ISP and i got a static IP som no NAT. What good ideas do you guys have? ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 5, 2022, 10:32am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/2 "2022-11-05T10:32:06Z")
Here is my logs. [Plex Media Server Logs\_2022-11-05\_03-30-00.zip](https://forums.plex.tv/uploads/short-url/9iauMZiG1HvX79SCySWH5WSPKkO.zip) (679.9 KB) ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 5, 2022, 10:45am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/3 "2022-11-05T10:45:57Z")
Hmm and now i get the Green V in plex but i cant access it? ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 5, 2022, 10:52am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/4 "2022-11-05T10:52:28Z")
And now red. Hmm. ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 5, 2022, 11:10am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/5 "2022-11-05T11:10:01Z")
Hmm okay after i closed my outher plex server down i get this: Port\_32400 is closed on XXXX ---
**Author:** ![perplexity](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perplexity/32/270929_2.png) [@perplexity](https://forums.plex.tv/u/perplexity)\ **Post date:** [November 7, 2022, 5:52am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/6 "2022-11-07T05:52:19Z")
Please read through [Remote Access](https://support.plex.tv/articles/200289506-remote-access/) and [Troubleshooting Remote Access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) support pages. Then step through this guide: [The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517) If you have been unable to get remote access working after you have completed all of the above _(please be thorough and don’t skip any steps, or think you’ve already done all of this so you don’t need to bother)_, come back and we’ll get some details from you and proceed from there. The remote access going green initially is a red herring. It will always go green after you make a change, while Plex is actually checking the access. Once the check is complete it correctly changes to red. It is not actually briefly working and then stopping. ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 9, 2022, 2:06pm UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/7 "2022-11-09T14:06:54Z")
I have tryed all that. So what info can i provide? 🙂 ---
**Author:** ![perplexity](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perplexity/32/270929_2.png) [@perplexity](https://forums.plex.tv/u/perplexity)\ **Post date:** [November 9, 2022, 11:53pm UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/8 "2022-11-09T23:53:45Z")
You mentioned some Ubiquiti equipment. Do you also have an ISP modem or router? Do you have your bridging set up so that you’re not dealing with an internal double NAT situation? ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 10, 2022, 2:01pm UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/9 "2022-11-10T14:01:26Z")
Nope Fiber converter (bridge) → USG → Unifi switch → Dell server with Unraid. All this worked with my windows server. I made another topic why it didnt work. [Why is this required for remote access? - Plex Media Server / Remote Access - Plex Forum](https://forums.plex.tv/t/why-is-this-required-for-remote-access/817442) ---
**Author:** ![perplexity](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perplexity/32/270929_2.png) [@perplexity](https://forums.plex.tv/u/perplexity)\ **Post date:** [November 10, 2022, 4:15pm UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/10 "2022-11-10T16:15:02Z")
Sorry, I’m a little confused now. Your other post seems to indicate that you figured out what you needed to do to get it working? ---
**Author:** ![Danielpt](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Danielpt](https://forums.plex.tv/u/Danielpt)\ **Post date:** [November 11, 2022, 8:54am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/11 "2022-11-11T08:54:12Z")
Yea i got it working 🙂 Sorry about the confusinon. But now i just cant understand why it is needed to make a static route. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 9, 2023, 8:54am UTC](https://forums.plex.tv/t/plex-no-remote-access/817338/12 "2023-02-09T08:54:57Z")
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