# Plex Not Accessing Some Libraries **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 16, 2026, 5:01am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941 "2026-09-16T05:01:20Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Northstarfan](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Northstarfan](https://forums.plex.tv/u/Northstarfan)\ **Post date:** [September 16, 2026, 5:01am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/1 "2026-09-16T05:01:20Z")
[Plex Media Server Logs\_2026-09-15\_23-51-08.zip](https://forums.plex.tv/uploads/short-url/tmpKdcO8kFVGdbvkKd3RRUClESV.zip) (4.5 MB) Hi, Plex newbie looking for advice. I have three libraries on my Plex server: Movies, TV Shows, and one for misc. recordings. Plex has suddenly started saying that my Movie library either has no files in it or the server is unavailable. It’s just for the Movie library, though - it will still access the other two, though it isn’t showing new uploads under those either. Running though the web application, Win11 on an older HP laptop, viewing on a RokuTV; all of my media files are just stored on an external hard drive. I’ve tried signing out and back in, rebooting the modem and router, shutting down the computer, disconnecting and reconnecting the drive, and scrubbing my browser history - some combination of these has worked previously when Plex hasn’t been able to access libraries, but it doesn’t seem to affect anything this time. Anyone have any tips on how to resolve this? ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:03am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/2 "2026-09-16T05:03:30Z")
Please post your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![Northstarfan](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Northstarfan](https://forums.plex.tv/u/Northstarfan)\ **Post date:** [September 16, 2026, 5:05am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/3 "2026-09-16T05:05:41Z")
The zip with my [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) is attached to the post. What else is needed? ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:07am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/4 "2026-09-16T05:07:44Z")
Sorry, most times I see them attached at the end of the post. I’ll take a look ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:19am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/5 "2026-09-16T05:19:20Z")
Have you had any network changes either at home or at the ISP? There’s definitely some lookup errors. Using any ad-blocker software or vpns? Still trying to find something obvious in the logs ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:24am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/6 "2026-09-16T05:24:00Z")
In the meantime you might want to investigate this error. I’ve seen this several times, but maybe it’s just from when you unplugged your external drive ```auto Filesystem error (boost::filesystem::last_write_time: The system cannot find the file specified [system:2]: "D:\TV Shows") during scanning: 2 in "D:\TV Shows" ``` ---
**Author:** ![Northstarfan](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Northstarfan](https://forums.plex.tv/u/Northstarfan)\ **Post date:** [September 16, 2026, 5:24am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/7 "2026-09-16T05:24:18Z")
No changes to the ISP that we’ve been informed of. No ad blockers or VPNs installed on that machine; the only thing it’s currently being used for is a Plex server. ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:25am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/8 "2026-09-16T05:25:01Z")
Ok, just trying to rule things out ---
**Author:** ![Northstarfan](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Northstarfan](https://forums.plex.tv/u/Northstarfan)\ **Post date:** [September 16, 2026, 5:28am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/9 "2026-09-16T05:28:57Z")
That’s new. Previously, when I tried scanning, the Movie library was skipped over while the other two were scanned. I just tried running another one, and it’s scanning everything except the TV Shows library. Same result as before, though. ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:30am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/10 "2026-09-16T05:30:40Z")
I do see it trying to scan E:\Movies. Is that the correct path? ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:32am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/11 "2026-09-16T05:32:09Z")
Here’s an example I’m seeing. ```auto Sep 15, 2026 23:42:51.907 [9916] DEBUG - Activity: updated activity af41f99d-88b8-4172-af95-438963a75603 - completed 4.0% - Scanning Movies Sep 15, 2026 23:42:51.907 [9916] DEBUG - Scanner: Processing directory E:\Movies\MOULIN ROUGE (2001) (parent: yes) Sep 15, 2026 23:42:51.908 [9916] DEBUG - Skipping over directory 'MOULIN ROUGE (2001)', as nothing has changed; removing 1 media items from map. ``` ---
**Author:** ![Northstarfan](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Northstarfan](https://forums.plex.tv/u/Northstarfan)\ **Post date:** [September 16, 2026, 5:34am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/12 "2026-09-16T05:34:13Z")
Yes, that’s the correct path. ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:36am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/13 "2026-09-16T05:36:14Z")
Have you tried accessing movies with the web app or native windows app? Just in case it’s a roku problem ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 5:42am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/14 "2026-09-16T05:42:18Z")
Spit balling ideas… are you logged in as your normal user? For example, do you have any managed users that maybe don’t have access to movies and you are accidently logged in as one of those users? ---
**Author:** ![Northstarfan](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Northstarfan](https://forums.plex.tv/u/Northstarfan)\ **Post date:** [September 16, 2026, 6:04am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/15 "2026-09-16T06:04:20Z")
I think you hit the mark with Roku. I checked the libraries through the web app, and the Movies library looked normal, but TV Show library was missing. Roku, meanwhile, was still showing it the other way around, so at the least, it wasn’t still updating from Plex. So I deleted and re-scanned all three libraries, logged out on Roku and deleted the TV app, reinstalled the TV app, logged back in, favorited the three restored libraries, and everything looks normal again. Thank you for the help - it’s very much appreciated! ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 16, 2026, 6:06am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/16 "2026-09-16T06:06:26Z")
Wow, that was an odd one. I’ll go out on a limb and suggest it was cache problems but I don’t know for sure. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 16, 2026, 6:09am UTC](https://forums.plex.tv/t/plex-not-accessing-some-libraries/942941/17 "2026-09-16T06:09:50Z")
I recommend you to assign a fixed drive letter to your media hard drive. (I’m assuming it is an external drive, which tend to get removed occasionally to free up the USB port) I’d pick a letter that is later in the alphabet. > **[Change a Drive Letter](https://learn.microsoft.com/en-us/windows-server/storage/disk-management/change-a-drive-letter)** > > Change or assign a Windows drive letter to a drive by using the Change Drive Letter and Paths feature with the Disk Management utility in Windows.