# Plex not adding items to library

**URL:** <https://forums.plex.tv/t/plex-not-adding-items-to-library/788160>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 13, 2022, 9:50pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160 "2022-04-13T21:50:39Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 13, 2022, 9:50pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/1 "2022-04-13T21:50:39Z")

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Server Version#: 1.26.0.5715-7000  
Synology Version#: DSM 7.0.1-42218 Update 3  
Player Version#: web app

I had to reset my NAS and delete all files from the drives (yeah never doing RAID 0 again). And i reinstalled plex and the download software, but i now have an issue that no items are adding to the plex library. The permissions seems to be right, and i can see the movies while exploring to add a new library. They just don’t seem to add. I renamed them to movie name - yearofrelease but nothing. Do any of you have any idea why it won’t add? When adding a library i just leave it on default, but i do turn on scan library when a change is detected and every 2 hours. Nothing works.

Please help..

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 13, 2022, 9:52pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/2 "2022-04-13T21:52:58Z")

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Let’s start with the basics and confirm that the system user `PlexMediaServer` has access to the share with your media in it.

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 13, 2022, 9:53pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/3 "2022-04-13T21:53:31Z")

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It definitely has! i can see the movie files when adding a library but when i add that folder nothing happens.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 13, 2022, 9:55pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/4 "2022-04-13T21:55:45Z")

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What exact library type and agent have you created to which you want to add that folder?  
As for naming movies… schema is `Movie Name (release year)` – the brackets help… though that shouldn’t prevent them from being found except you’re e.g. trying to add movie files to a tv-show library.

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 13, 2022, 9:59pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/5 "2022-04-13T21:59:13Z")

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Im trying a movie and a tv-show library, but im focussing on the movie one for now. I just added the library and pressed movie. I left it default. i see its using plex movie for the agent and scanner.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [April 14, 2022, 12:54am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/6 "2022-04-14T00:54:16Z")

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Please post your log files

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 6:37am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/7 "2022-04-14T06:37:49Z")

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Where can i find those?

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 7:08am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/8 "2022-04-14T07:08:13Z")

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Okay the weirdest thing. I downloaded more movies (they were already in the que) and some of those do show up. The filename is some random characters but the folder name does seem to be in line with the movie name (release year). But i changed it on other titles and nothing happened. Its the same filetype (.mkv) from the same source.

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**Author:** ![Ben-Biber](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ben-biber/32/245012_2.png) [@Ben-Biber](https://forums.plex.tv/u/Ben-Biber)\
**Post date:** [April 14, 2022, 7:17am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/9 "2022-04-14T07:17:26Z")

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> **[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)**
>
> Log files are an important tool that can be used to help investigate problems you may be having. It’s important...

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<div class="post-metadata">

**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 7:29am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/10 "2022-04-14T07:29:47Z")

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[Plex Media Server Logs\_2022-04-14\_09-26-02.zip](https://forums.plex.tv/uploads/short-url/5oX16kWQmbGaauliTa9luykgVVj.zip) (387.3 KB)  
Thanks @Ben-Biber! Here they are. also a weird thing, i downloaded all 4 indiana jones movies from the same source, 3 show up fine, but 1 does not. The names are the same but it does nothing…

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [April 14, 2022, 10:51am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/11 "2022-04-14T10:51:10Z")

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seeing: `WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied:` looks like you have permissions messed up

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<div class="post-metadata">

**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 10:53am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/12 "2022-04-14T10:53:49Z")

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but how… the movies are all in the folder Downloads\>Media\>Movies\>subfolderwithmovienameandyear

Some from that folder work, some don’t.

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<div class="post-metadata">

**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [April 14, 2022, 10:54am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/13 "2022-04-14T10:54:36Z")

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Also looks like your TV naming could use a little work: `Top Gear alle seizoenen (1 t_m 20)/Top Gear Seizoen 16` should be: `Top Gear (2002)/Season 16`

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<div class="post-metadata">

**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 10:56am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/14 "2022-04-14T10:56:01Z")

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Yeah i know. But im focussing on movies for now. That is just a download that i want to add later. But it has worked like that before my volume crashed. Also on DSM7 (upgraded from DSM6 at the time)

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<div class="post-metadata">

**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [April 14, 2022, 10:58am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/15 "2022-04-14T10:58:17Z")

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> [@luukvk\_gmail\_com](#):
>
> subfolderwithmovienameandyear

That subfolder has permissions restricting access to it. [Synology FAQ - Questions, Answers, and a few How-To's - #25 by ChuckPa](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/25)

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 12:54pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/16 "2022-04-14T12:54:46Z")

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I followed what’s in the link and as you can see, it is right. But its still not working.

 ![Schermafbeelding 2022-04-14 om 14.54.03](https://global.discourse-cdn.com/plex/original/4X/4/f/5/4f52f8e70856f23ac9313459ed5b5a267a9c0f47.jpeg)

Any other ideas?

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<div class="post-metadata">

**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 14, 2022, 2:20pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/17 "2022-04-14T14:20:28Z")

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Yeah I’ve checked and they have all right in that folder. The movie are able to be seen from plex but they won’t add to the library. This is what i see for a folder that won’t add to the library.

 ![Schermafbeelding 2022-04-14 om 16.19.32](https://global.discourse-cdn.com/plex/original/4X/7/7/0/770bbf9f12a6bbb3084c9e64593d8fd334fb32b5.jpeg)

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<div class="post-metadata">

**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [April 14, 2022, 3:26pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/18 "2022-04-14T15:26:33Z")

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That would explain it, you are using collection folders, and your file names do not match the standard convention. it should be `<title> (<year>).<ext>` which for #6 would be ` Mission Impossible - Fallout (2018).mkv` Not

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 14, 2022, 6:15pm UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/19 "2022-04-14T18:15:10Z")

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What dbirch said.  
Movie libraries are usually rather tolerant when it comes to deviations of the naming schema. In your case, Plex will however think that `Mission Impossible Collectie` is the movie folder and the individual video files e.g. different versions of that movie.

I guess your library is showing one `Mission Impossible` item and most likely has 6 different versions of that movie.

# 

When preparing your media to be added to Plex, preferably skip that kind of collection folders, e.g.:

```plaintext
Movies <- your library points to this folder
  Mission Impossible (1996)
    Mission Impossible (1996).mkv
  Mission Impossible II (2000)
    Mission Impossible II (2000).mkv
  Mission Impossible III (2006)
    Mission Impossible III (2006).mkv
  Mission Impossible - Ghost Protocol (2011)
    Mission Impossible - Ghost Protocol (2011).mkv
  Mission Impossible - Rogue Nation (2015)
    Mission Impossible - Rogue Nation (2015).mkv
  Mission Impossible - Fallout (2018)
    Mission Impossible - Fallout (2018).mkv

```

Giving each movie its own top-level folder isn’t technically necessary but it has some benefits:

1. It can help speeding up library scans when your library grows (as Plex doesn’t have to scan every single file but only those in folders that have been updated since the last scan – you won’t notice this with a small library but it’ll make a significant difference)
2. Having dedicated movie folders allows adding local media assets (e.g. posters, fanart, theme music) or local extras (e.g. deleted scenes, featurettes…)  
Even if you don’t have those right now, having the dedicated folders will make it easier to expand/improve your library as it matures.

It’s also important that you only point your Plex library to the library folder – no need to add individual movies or movie folders.

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**Author:** ![luukvk\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@luukvk\_gmail\_com](https://forums.plex.tv/u/luukvk_gmail_com)\
**Post date:** [April 15, 2022, 7:38am UTC](https://forums.plex.tv/t/plex-not-adding-items-to-library/788160/20 "2022-04-15T07:38:18Z")

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Okay i tried this. and this is how my Movies folder looks.

 ![Schermafbeelding 2022-04-15 om 09.10.59](https://global.discourse-cdn.com/plex/original/4X/4/b/d/4bd3d49705f2202d74b8ae327b2b1a637f9a11fc.jpeg)  
The names of the movie files are the same as the folder names.

But in Plex this is what i see

 ![Schermafbeelding 2022-04-15 om 09.31.36](https://global.discourse-cdn.com/plex/original/4X/9/e/c/9eca96df04b5e62ae532d034e74097c250e17897.jpeg)

And here are the logs. Don’t mind the TV-Show errors since that’s not what im focussing on right know knowing that the names etc aren’t what plex wants/needs  
[Plex Media Server Logs\_2022-04-15\_09-35-42.zip](https://forums.plex.tv/uploads/short-url/mDdKeXXYpE7zooO7qzrLPjbbLw2.zip) (794.1 KB)

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