# Plex "Not Authorized" after reuming from sleep **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 29, 2022, 7:45am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549 "2022-11-29T07:45:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![adamhobbs](https://avatars.discourse-cdn.com/v4/letter/a/8e8cbc/32.png) [@adamhobbs](https://forums.plex.tv/u/adamhobbs)\ **Post date:** [November 29, 2022, 7:45am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/1 "2022-11-29T07:45:40Z")
Server Version#: 4.87.2 Windows 10 21h2 Fresh windows 10 install Fresh Plex server install. If windows is restarted plex functions perfectly If windows sleeps and is resuned from sleep, plex shows as running in the system tray, but the web ui shows "not authorised when attempting to view a library. Exiting the plex server and relaunching it fixes the issue. Found this reddit thread and have tried the hack around fixes of scripts and scheduled tasks without success. [(6) Plex Media server not authorized after wake from sleep : PleX (reddit.com)](https://www.reddit.com/r/PleX/comments/uo7crg/plex_media_server_not_authorized_after_wake_from/) Also found this now closed thread from this forum which discusses the same issue without resolution: [Plex Media server not authorized after wake from sleep - Desktops & Laptops - Plex Forum](https://forums.plex.tv/t/plex-media-server-not-authorized-after-wake-from-sleep/796292) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 30, 2022, 3:47am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/2 "2022-11-30T03:47:09Z")
Oh, I lost track of that thread. Can you get me both the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and client logs after waking your server up from sleep? Let me know what time you are waking it up? ---
**Author:** ![tmcclint](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tmcclint/32/293834_2.png) [@tmcclint](https://forums.plex.tv/u/tmcclint)\ **Post date:** [December 5, 2022, 2:45am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/3 "2022-12-05T02:45:39Z")
I’m seeing this same thing on a Windows 11 22H2. It used to work for a bit after initial Plex installation but now does exactly what the author describes. I’m attaching my [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I’m not sure where to get the client logs but I saw it from the plex web page and on my Roku that all my libraries were unavailable after the system woke up. I woke the system up at 6:42pm on 12/4/2022. I appreciate you looking at this. It is very annoying to have to RDP in when it used to work right after waking up. I’d just prefer to not pay for the power usage when I typically only use the Plex server in the evenings. [Plex Media Server Logs\_2022-12-04\_19-32-17.zip](https://forums.plex.tv/uploads/short-url/fZ7TZLmG0dvB7J8ZWzoX8FALi2Y.zip) (1.1 MB) ---
**Author:** ![andrewtomaszewski4287](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@andrewtomaszewski4287](https://forums.plex.tv/u/andrewtomaszewski4287)\ **Post date:** [December 26, 2022, 7:10pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/4 "2022-12-26T19:10:49Z")
I am having this issue as well. Logged in and it says I am no authorized. Was logged in last week with no issues. I followed all the steps to reset this on my mac from the plex.support page and still nothing. I am a life time member this has never happened to me before until the data breach. Help me Plex support you’re my only hope ---
**Author:** ![dhwinner\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/50afbb/32.png) [@dhwinner\_gmail\_com](https://forums.plex.tv/u/dhwinner_gmail_com)\ **Post date:** [December 31, 2022, 11:45pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/5 "2022-12-31T23:45:04Z")
Same problem here, any resolve to this issue yet? ---
**Author:** ![andrewtomaszewski4287](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@andrewtomaszewski4287](https://forums.plex.tv/u/andrewtomaszewski4287)\ **Post date:** [January 2, 2023, 1:38am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/6 "2023-01-02T01:38:21Z")
I was able to get mine back up and running on my MacBook. I did follow the plex support thread on what to do. It did not immediately fix the issue I did a restart (computer and plex) and came back the next day out of frustration and it was working. Still functioning right now so hopefully this is over. [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![Pkeet99](https://avatars.discourse-cdn.com/v4/letter/p/a6a055/32.png) [@Pkeet99](https://forums.plex.tv/u/Pkeet99)\ **Post date:** [April 1, 2023, 1:57am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/7 "2023-04-01T01:57:50Z")
I have having the exact same issue. Whenever the computer awakes from sleep no app can connect, including opening on the server itself. Returns not authorized. Have to restart the server to get it to work. ---
**Author:** ![hsousa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hsousa/32/246565_2.png) [@hsousa](https://forums.plex.tv/u/hsousa)\ **Post date:** [April 10, 2023, 3:21pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/8 "2023-04-10T15:21:07Z")
Can we get **verbose** logs, please? Server settings → General → Show Advanced → `Enable Plex Media Server verbose logging` → Click Save. ---
**Author:** ![gaultd](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@gaultd](https://forums.plex.tv/u/gaultd)\ **Post date:** [April 10, 2023, 5:29pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/9 "2023-04-10T17:29:43Z")
I have had the same problem for a few months now. For the last few years I’ve operated my server by hibernating instead of shutdown. This allows me to waken the server remotely. This always worked perfectly until sometime in autumn 2022. Now after waking the server I get the “not authorised” message when trying access my library. To get access I either have to reboot the server or log out and log in again. This requires going to the server which is two floors up. I’ve tried the registry edit suggested by plex support followed by reclaiming the server but that fix was short-lived. ---
**Author:** ![r\_chsr](https://avatars.discourse-cdn.com/v4/letter/r/e274bd/32.png) [@r\_chsr](https://forums.plex.tv/u/r_chsr)\ **Post date:** [April 20, 2023, 7:34pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/10 "2023-04-20T19:34:22Z")
Where do these logs save to? I’m the original author of the Reddit thread linked in the main post, I’m still having this issue persistently, regardless of how many updates that have been pushed. While the issue is persistent, I must stress it’s not _consistent_. It’s like one in every ten instances of me waking the PC up that hosts my media server can I not connect to it. I am able to verify that it affects connections across the board - if it decides to have its moment, no app, not even opening the IP locally in the browser on the same machine, can connect to the server until I just exit the media server application and re-open it again. I’ll get logs next time it happens if you detail what you need and where I get it from! ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 21, 2023, 6:53am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/11 "2023-04-21T06:53:27Z")
In your server settings, enabled “verbose logging”. Next time your server is inaccessible, restart PMS, then grab the logs following this guide → [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![dellybelly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dellybelly/32/209508_2.png) [@dellybelly](https://forums.plex.tv/u/dellybelly)\ **Post date:** [June 2, 2023, 1:09pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/12 "2023-06-02T13:09:23Z")
Just to chime in I’ve just recently started having this happen also maybe 2 weeks ago and has happened about 4 times. Will take logs next time it occurs to @r_chsr point it’s been inconsistent but definitely not a 1 in 10 type bug seems about 5 in 10 or so. Restart of OS for me fixes the problem until next occurrence. I don’t usually put my system to sleep so not a hibernation thing for me. OS info while I wait for this to occur: Windows 11 Pro 64 Version 22H2 Build 22631.1830 ---
**Author:** ![theguitarman](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@theguitarman](https://forums.plex.tv/u/theguitarman)\ **Post date:** [June 6, 2023, 10:02pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/13 "2023-06-06T22:02:27Z")
Anyone in this thread have any resolution to this? ---
**Author:** ![dellybelly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dellybelly/32/209508_2.png) [@dellybelly](https://forums.plex.tv/u/dellybelly)\ **Post date:** [June 11, 2023, 1:41pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/14 "2023-06-11T13:41:40Z")
So I did send in logs just now but I _think_ I can recreate the scenario. If you have multiple user accounts it seems logging into a secondary account and returning will result in the error. I suppose thats the reason (for me) it was a little unpredictable; my wife only uses my office computer about once a week. Not a fix but I’m going to have her just use my account for now. Edit: Also looks like I did have Plex starting up on her account for some reason; leaning towards that; disabled that on startup on her account and about to test again. Edit 2: So this seems to have fixed my issue. I’m assuming that when her non-setup account was started I was pointing to the default local ip which wouldn’t work because was not logged into her instance. At least on mine when I restart my computer my account is on autologin which means her instance wouldn’t have started therefore restoring my access to the shared local ip. (This is just my wild guess but things are working now and she can login to her windows account and not cause issues). ---
**Author:** ![zz-bottom](https://avatars.discourse-cdn.com/v4/letter/z/b4bc9f/32.png) [@zz-bottom](https://forums.plex.tv/u/zz-bottom)\ **Post date:** [August 8, 2023, 12:14pm UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/15 "2023-08-08T12:14:17Z")
Any status update from others? I’m not using multiple Plex nor Windows accounts, so the previous post doesn’t seem to apply. I recently discovered that my neighbor also uses Plex for his local media library, and to my surprise he said he has the same issue with server over the past year. Why is this going unaddressed for so long? ---
**Author:** ![dozy5341](https://avatars.discourse-cdn.com/v4/letter/d/b5ac83/32.png) [@dozy5341](https://forums.plex.tv/u/dozy5341)\ **Post date:** [August 31, 2023, 9:12am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/16 "2023-08-31T09:12:46Z")
I have often the same issue when I wake up my Windows 11 PC. I generally have the client open when PC goes to sleep (client on the same machine as server). Happens when PC has been to sleep for while not exactly sure. I have to restart both client and server. ---
**Author:** ![Nicecow](https://avatars.discourse-cdn.com/v4/letter/n/85f322/32.png) [@Nicecow](https://forums.plex.tv/u/Nicecow)\ **Post date:** [September 10, 2023, 11:41am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/17 "2023-09-10T11:41:40Z")
Just confirming that I too have this exact same problem. After waking my computer up from hibernate either remotely or in person I often, but not every time? get this Not Authorized message when trying to access Plex. Shutting down plex on the host computer and re-starting it fixes the issue and all is back to normal. I say it happens about 1 out of every 3 or 4 times, so no every time. Very annoying however! I’ve had this for at least a year now and finally decided to look it up and glad to see I’m not the only one… Please fix 🙂 ---
**Author:** ![dozy5341](https://avatars.discourse-cdn.com/v4/letter/d/b5ac83/32.png) [@dozy5341](https://forums.plex.tv/u/dozy5341)\ **Post date:** [December 8, 2023, 9:48am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/18 "2023-12-08T09:48:08Z")
This problem is really annoying. Are you doing anything about it? ---
**Author:** ![pinknoise1984](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pinknoise1984](https://forums.plex.tv/u/pinknoise1984)\ **Post date:** [January 17, 2024, 9:57am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/19 "2024-01-17T09:57:21Z")
Please fix this. We pay for this product so it should work! ---
**Author:** ![rustyjarz](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@rustyjarz](https://forums.plex.tv/u/rustyjarz)\ **Post date:** [February 10, 2024, 3:22am UTC](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549/20 "2024-02-10T03:22:47Z")
I am ■■■■■■■ sick of this f **king error! Every time I go to use my Plex I have to run through the bullshit fix of deleting registry entries and claiming my own f** king server! When the f **k are you going to f** king going to fix this! [Next page](https://forums.plex.tv/t/plex-not-authorized-after-reuming-from-sleep/820549.md?page=2)