# Plex Not Creating Chapter Thumbnails for Extras Grrrrr! **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [November 6, 2021, 10:42pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958 "2021-11-06T22:42:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 6, 2021, 10:42pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/1 "2021-11-06T22:42:41Z")
**Server Version: 1.24.4.5081** **Server OS: Windows Server 2012 R2 Standard** I just love it when things go backwards! Makes you really feel like things are moving… Um, backwards! In March 2019, this very same problem was reported, was then fixed after a few months, and now 2 and half years later, it seems to be happening again… [https://forums.plex.tv/t/plex-not-creating-thumbnails-for-extras/392465](https://forums.plex.tv/t/plex-not-creating-thumbnails-for-extras/392465) This has actually been broken for around 3 to 4 months, and I’m not sure which version introduced the regression, however I do know that I actually noticed it around May '21, and in August, I started to plough though all of my extras to figure out which ones have been effected. That took some time, I can tell ya!! Looking at my Updates folder, it could have been `1.23.2` to `1.23.3`… or earlier! ![image](https://global.discourse-cdn.com/plex/original/4X/6/1/1/611c5f7dd2e7d6c20097e37c7ea63227f17f0cd1.png) Here are the points of interest… 1. Chapter thumbnails for the movie itself are successfully generated. 2. My settings are… **Generate chapter thumbnails \>** `as a scheduled task and when media is added`. 3. Refreshing metadata does not correct the missing thumbnails. 4. Doing the “[plex dance](https://forums.plex.tv/t/the-plex-dance/197064)” does not correct the missing thumbnails. 5. This can be replicated each and every time I add new extras that have chapters. 6. I am using the “new” movie Agent. Upgraded a few months ago. Is that where the problem is? 7. The XML actually shows that the chapter thumbnails are missing, compared to the movie itself. **XML for the actual movie, clearly shows the thumbnails for the movie chapters…** ![image](https://global.discourse-cdn.com/plex/original/4X/4/2/8/428c1d258058ddd81dc1d65d3accc81068eb7c19.png) **XLM for the extra that has chapters, clearly shows there are no thumbnails…** ![image](https://global.discourse-cdn.com/plex/original/4X/4/6/f/46f875e59171c3b670ad08cf58b9ac8a7d593077.png) **The chapters are available for use across all apps, however there are no thumbnails…** ![image](https://global.discourse-cdn.com/plex/original/4X/2/4/c/24c1fc3873051bd3d494083ebb68cf02a859f481.png) Cheers, Andy. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 7, 2021, 4:06pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/2 "2021-11-07T16:06:16Z")
Bump!! ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 9, 2021, 6:01pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/3 "2021-11-09T18:01:17Z")
Just another bump! ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 12, 2021, 12:03am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/4 "2021-11-12T00:03:21Z")
Ok… Now just bumping this… ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 14, 2021, 11:24pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/5 "2021-11-14T23:24:13Z")
Just updated to PMS version **1.24.5.5173** , and still broken. And yes, I no longer accept beta updates as I’ve been burned too often! The [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) doesn’t work. Refresh Metadata doesn’t work. Manually forcing the scanner to regenerate Chapter Thumbs by command line doesn’t work. XML still shows missing thumbs… ![image](https://global.discourse-cdn.com/plex/original/4X/0/d/f/0dfda13843ad5e2885b800382d3232773312ffd3.png) Logfile after the manual command line shows practically nothing… [Plex Media Scanner Chapter Thumbnails.log](https://forums.plex.tv/uploads/short-url/pwNmYwIDE2Y4xSzSEaC5UZbYDu6.log) (755 Bytes) I reported this just over a week ago and still no Plex bods commenting. Gonna give it another day or so then start tagging Plex bods! ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 15, 2021, 10:04am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/6 "2021-11-15T10:04:48Z")
Hi @axemanuk666 I cannot reproduce this issue on my side. Could you add a new item with extras and scan it into your library, then grab your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and send them to me. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 15, 2021, 11:01am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/7 "2021-11-15T11:01:55Z")
Hi @drzoidberg33 - Thanks for replying. I’ll get this done this evening after work and will send you the logs. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 15, 2021, 6:31pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/8 "2021-11-15T18:31:45Z")
Hi @drzoidberg33 I’ve PM’d you the logs. Timings were… 18.20… Moved into place, and Refreshed Metadata → `Movie\Other\Test Extra with Chapters.mkv` 18.21… Plex started generating chapter thumbnails for the movie itself. 18.22… Scan Library Files. 18.25… Gather logs. Thanks… ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 15, 2021, 6:42pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/9 "2021-11-15T18:42:31Z")
Curious… Just checked again, and I can see that it has managed to create a thumb for the 1st chapter, which is also reflected in the XML, however the other 2 chapters still have no thumb and the XML showed no thumbs when I checked it before hand… ![image](https://global.discourse-cdn.com/plex/original/4X/b/9/c/b9cba8c762c0500a2c118dcc9b742e38e4a9e2e1.png) ![image](https://global.discourse-cdn.com/plex/original/4X/0/7/7/0776fc8c23b1fc4ce49aeff34b4ba6232e6909d1.png) ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [November 16, 2021, 8:35am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/10 "2021-11-16T08:35:33Z")
Okay, I misunderstood your issue. I thought you were saying extras where not generating thumbnails, but you’re saying it’s embedded chapters in the extra that aren’t getting thumbnails generated, gotcha! Will investigate this. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 16, 2021, 9:28am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/11 "2021-11-16T09:28:41Z")
> [@drzoidberg33](#): > > Okay, I misunderstood your issue I was actually a little confused how this could have been misunderstood, but then I re-read my thread title, and I guess that could have been it, so I’ve amended the title. But indeed yes, it’s the Chapter Thumbnails for the extras that is not being created. Thanks. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [November 25, 2021, 12:09am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/12 "2021-11-25T00:09:04Z")
Hi @drzoidberg33 - Any progress on this yet? Thanks. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [December 3, 2021, 11:15pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/13 "2021-12-03T23:15:11Z")
Any progress to report yet? It’s been a good couple of weeks now, so surely there is something to report? Thanks… ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [December 12, 2021, 9:31pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/14 "2021-12-12T21:31:05Z")
@drzoidberg33 - Almost a month now, and still no response from you! Even a quick comment to say that “you have no news yet” would be better than the tumbleweeds I am getting. D’ya wanna know something? In my profession as an IT consultant, I would actually be fired for treating a customer this way! And what actually makes it worse, is that you are on these forums regularly, which means you are actively ignoring me / this topic. Now that’s just plain rude! It’s no wonder people get annoyed / angry / vocal on here! ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [December 20, 2021, 5:23pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/15 "2021-12-20T17:23:36Z")
Bump! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 28, 2021, 7:44am UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/20 "2021-12-28T07:44:09Z")
---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 31, 2021, 12:00pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/21 "2021-12-31T12:00:00Z")
---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [December 31, 2021, 12:04pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/22 "2021-12-31T12:04:36Z")
Thanks @OttoKerner 👍 ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [January 6, 2022, 8:13pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/23 "2022-01-06T20:13:03Z")
Just a weekly bump! ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [January 14, 2022, 7:40pm UTC](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958/24 "2022-01-14T19:40:29Z")
So just added some new extras, and the problem is still apparent. Current PMS version I am on is… 1.25.2.5319. Would really appreciate some love here as I’ve got tons of extras that have been affected by this, and what makes it worse, is that I am also in the process of moving content to a different drive, and of course once I move the extras, it breaks the extras chapter thumbnails as each item gets a new `Video ratingKey`. Yes I had a rant some weeks ago, but lets be honest here… It was justified! It’s now 2 months since @drzoidberg33 last responded, and that’s just not how you keep customers happy! [Next page](https://forums.plex.tv/t/plex-not-creating-chapter-thumbnails-for-extras-grrrrr/755958.md?page=2)