# Plex not creating thumbnails **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows, roku\ **Created:** [March 7, 2025, 3:13am UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218 "2025-03-07T03:13:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ghindman](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@ghindman](https://forums.plex.tv/u/ghindman)\ **Post date:** [March 7, 2025, 3:13am UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/1 "2025-03-07T03:13:02Z")
Server Version#: 4.143.0 Player Version#: Web and Roku latest The last week or two Plex has stopped either generating thumbnails on new video files. The files in question are all recordings from the DVR feature that play just fine, just no thumbnails, and older files still have their thumbnails - eg I have an episode of SNL from Feb 16th that has thumbnails but the episode from Mar 1st does not. Nothing in the system has changed other than server version updates. Settings have Video Preview Thumbnails enabled as both a scheduled task and when media is added, and is enabled on all libraries. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [March 7, 2025, 3:23am UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/2 "2025-03-07T03:23:02Z")
Can you post your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and one of the filenames? ---
**Author:** ![ghindman](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@ghindman](https://forums.plex.tv/u/ghindman)\ **Post date:** [March 7, 2025, 5:41am UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/3 "2025-03-07T05:41:29Z")
KATU News at 5 (2009) - 2025-03-06 17 00 00 - KATU News at 5.ts [Plex Media Server Logs\_2025-03-06\_18-58-41.zip](https://forums.plex.tv/uploads/short-url/oj9FrmozWpWJPtNvcmA460vc8V8.zip) (4.7 MB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [March 7, 2025, 1:03pm UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/4 "2025-03-07T13:03:02Z")
You have something going on with your file system: ```auto Mar 05, 2025 21:02:56.561 [3024] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::last_write_time: The system cannot find the path specified [system:3]: "E:\Media\TV\Recorded TV\KGW News at 5 (2014)\Season 2025" Mar 05, 2025 21:02:56.725 [10100] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::last_write_time: The system cannot find the file specified [system:2]: "E:\Media\TV\Recorded TV\KGW News at 5 (2014)" ``` and it does look like it is getting at least one thumb but is also throwing errors: ```auto Mar 06, 2025 17:29:57.395 [13812] DEBUG - [FFMPEG] - Opening 'E:\Media\TV\Recorded TV\KGW News at 5 (2014)\Season 2025\KGW News at 5 (2014) - 2025-03-06 17 00 00 - KGW News at 5.ts' for reading Mar 06, 2025 17:29:57.398 [13812] DEBUG - Creating C:\Users\ghindman\AppData\Local\Plex Media Server\Media\localhost\6\13af84130d99f83db918f64a9f20b7a27ebf011.bundle\Contents\Thumbnails\thumb1.jpg (49.0%, 720x512). Mar 06, 2025 17:29:57.400 [13812] DEBUG - [FFMPEG] - Skipping P slice due to !sync Mar 06, 2025 17:29:57.400 [13812] DEBUG - [FFMPEG] - Skipping B slice due to open GOP ``` Not sure what `E:\Media\TV\Recorded TV\.grab` is but it may be causing issues if plex is scanning that instead of where the file should be. ---
**Author:** ![ghindman](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@ghindman](https://forums.plex.tv/u/ghindman)\ **Post date:** [March 7, 2025, 3:39pm UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/5 "2025-03-07T15:39:15Z")
Hrm, no drive errors or fragmentation reported, and it’s on a two-drive mirror that hasn’t changed. Sounds like the .grab folder is a temp folder created during recording/transcode, etc… It was empty. I just nuked everything in the recording folder and we’ll see what happens. ---
**Author:** ![ghindman](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@ghindman](https://forums.plex.tv/u/ghindman)\ **Post date:** [March 8, 2025, 3:36am UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/6 "2025-03-08T03:36:56Z")
Deleting all the subfolders in the Recorded TV folder seems to have resolved the issue - something must have been corrupted for some reason ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 6, 2025, 3:36am UTC](https://forums.plex.tv/t/plex-not-creating-thumbnails/908218/7 "2025-06-06T03:36:59Z")
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