# Plex not downing metadata?

**URL:** <https://forums.plex.tv/t/plex-not-downing-metadata/135556>\
**Category:** Dev/API Corner\
**Tags:** scanner-agent-dev\
**Created:** [February 16, 2016, 11:21pm UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556 "2016-02-16T23:21:16Z")\
**Posts on this page:** 15\
**Page:** 1

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**Author:** ![WiccanHex](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@WiccanHex](https://forums.plex.tv/u/WiccanHex)\
**Post date:** [February 16, 2016, 11:21pm UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/1 "2016-02-16T23:21:16Z")

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I have only noticed this in my TV Show section. Within a TV show, Plex sometimes does not match the episodes of the show, even if the TVDB has them labeled. I have restarted the server, removed and replaced the files, made certain they are labeled like all the others but this still happens. It happens with multiple shows and occasionally remedies itself, but not often. This Plex Media server is running on Mac OS X 10.10.2 Yosemite.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [February 17, 2016, 12:39am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/2 "2016-02-17T00:39:45Z")

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If you look at the tvdb log in the PMS plugin logs folder does it show 404 errors ?

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**Author:** ![dfknight](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@dfknight](https://forums.plex.tv/u/dfknight)\
**Post date:** [February 17, 2016, 1:34am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/3 "2016-02-17T01:34:52Z")

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I’m having this issue as well. There is a 404 error in the log file under the PMS plugin logs folder.

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**Author:** ![wettybrestside](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@wettybrestside](https://forums.plex.tv/u/wettybrestside)\
**Post date:** [February 17, 2016, 2:31am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/4 "2016-02-17T02:31:15Z")

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Also seeing this. On Mac…

````auto
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1065, in _update
    agent.update(obj, media, lang, **kwargs)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/ __init__.py", line 536, in update
    zip_data = GetResultFromNetwork(zip_url)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/ __init__.py", line 78, in GetResultFromNetwork
    result = result.content
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 263, in content
    return self. __str__ ()
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 241, in __str__
    self.load()
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load
    f = self._opener.open(req, timeout=self._timeout)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 444, in open
    response = meth(req, response)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 557, in http_response
    'http', request, response, code, msg, hdrs)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 482, in error
    return self._call_chain(*args)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain
    result = func(*args)
  File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 565, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found```
````

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<div class="post-metadata">

**Author:** ![mcrommert](https://avatars.discourse-cdn.com/v4/letter/m/67e7ee/32.png) [@mcrommert](https://forums.plex.tv/u/mcrommert)\
**Post date:** [February 17, 2016, 3:50am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/5 "2016-02-17T03:50:08Z")

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Having same issue…put new episodes of expanse in…no matter how many times i repul the metadata the new episodes are either named episode # or the date it aired…old episodes keep pulling…no issues on themoviedb

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**Author:** ![dfknight](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@dfknight](https://forums.plex.tv/u/dfknight)\
**Post date:** [February 17, 2016, 3:50am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/6 "2016-02-17T03:50:23Z")

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> @wettybrestside said:  
> Also seeing this. On Mac…
> 
> ````2016-02-16
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1065, in _update
> agent.update(obj, media, lang, **kwargs)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/ __init__.py", line 536, in update
> zip_data = GetResultFromNetwork(zip_url)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/ __init__.py", line 78, in GetResultFromNetwork
> result = result.content
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 263, in content
> return self. __str__ ()
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 241, in __str__
> self.load()
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load
> f = self._opener.open(req, timeout=self._timeout)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 444, in open
> response = meth(req, response)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 557, in http_response
> 'http', request, response, code, msg, hdrs)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 482, in error
> return self._call_chain(*args)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain
> result = func(*args)
> File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 565, in http_error_default
> raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
> HTTPError: HTTP Error 404: Not Found```
> 
> ````

The log file was on Linux Ubuntu machine had a similar message. It’s only happening with some of the episodes/shows. I had a show that was recently added and mismatched on plex. I didn’t realize it until now so I tried to correct it. Plex failed to grab any metadata, and I saw a similar message in my log file.

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<div class="post-metadata">

**Author:** ![bartd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bartd/32/91624_2.png) [@bartd](https://forums.plex.tv/u/bartd)\
**Post date:** [February 17, 2016, 5:00am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/7 "2016-02-17T05:00:32Z")

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Yep, can confirm on Windows 10 as well. Noticed missing Metadata. Tried to fix mismatches.  
Mostly get no search results, but other times I get results, but never correct.  
Examples:  
Big Bang - Works normal  
Bones - Doesnt return Bones (has before)-Secrets of Bones, Star Trek, the Animated Series

Logs:

> 2016-02-16 23:45:57,688 (38fc) : INFO (agentkit:946) - Searching for matches for {‘openSubtitlesHash’: ‘71b0730cc5e00a1c’, ‘episode’: ‘10’, ‘episodic’: ‘1’, ‘show’: ‘Bones’, ‘season’: ‘11’, ‘filename’: ‘F%3A%5CTV%5CBones%5CSeason%2011%5CBones%20-%20S11E10%20-%20The%20Doom%20in%20the%20Boom%2Emp4’, ‘plexHash’: ‘\*\*\*\*\*\*\*\*\*\*\*\*\*\*’, ‘duration’: ‘2582847’, ‘id’: ‘931’}  
> 2016-02-16 23:45:57,690 (38fc) : DEBUG (networking:166) - Requesting ‘[http://127.0.0.1:32400/library/metadata/931/tree](http://127.0.0.1:32400/library/metadata/931/tree)’  
> 2016-02-16 23:45:57,884 (38fc) : INFO (logkit:16) - hitting search engines  
> 2016-02-16 23:45:57,885 (38fc) : DEBUG (threadkit:234) - Starting a parallel task set named hitSearchEngines with 4 tasks  
> 2016-02-16 23:45:58,009 (3060) : DEBUG (networking:161) - Fetching ‘[http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+“thetvdb.com”+series+](http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+%22thetvdb.com%22+series+)’ from the HTTP cache  
> 2016-02-16 23:45:58,029 (38f0) : DEBUG (networking:161) - Fetching ‘[http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=intitle:Bones+“thetvdb.com”+series+info+](http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=intitle:Bones+%22thetvdb.com%22+series+info+)’ from the HTTP cache  
> 2016-02-16 23:45:58,049 (38f4) : DEBUG (networking:161) - Fetching ‘[http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+site:imdb.com+tv+](http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+site:imdb.com+tv+)’ from the HTTP cache  
> 2016-02-16 23:45:58,068 (38e4) : DEBUG (networking:161) - Fetching ‘[http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+site:thetvdb.com+](http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+site:thetvdb.com+)’ from the HTTP cache  
> 2016-02-16 23:45:58,752 (38fc) : DEBUG (threadkit:244) - Parallel task set hitSearchEngines ended  
> 2016-02-16 23:45:58,753 (38fc) : DEBUG (threadkit:234) - Starting a parallel task set named loopResults with 32 tasks

…DELETE REPEATING LOGS\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>\>

> 2016-02-16 23:45:59,595 (248c) : INFO (logkit:16) - Couldn’t find Series in TVDB XML: HTTP Error 404: Not Found  
> 2016-02-16 23:45:59,596 (38fc) : DEBUG (threadkit:244) - Parallel task set loopResults ended  
> 2016-02-16 23:45:59,596 (38fc) : INFO (logkit:16) - Searching for exact match with: Bones  
> 2016-02-16 23:45:59,598 (38fc) : INFO (logkit:16) - Retrieving URL: [http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en](http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en)  
> 2016-02-16 23:45:59,618 (38fc) : DEBUG (networking:166) - Requesting ‘[http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en](http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en)’  
> 2016-02-16 23:45:59,655 (38fc) : ERROR (networking:217) - Error opening URL ‘[http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en](http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en)’  
> 2016-02-16 23:45:59,655 (38fc) : INFO (logkit:16) - HTTPError()  
> 2016-02-16 23:45:59,655 (38fc) : INFO (logkit:16) - Final result: MetadataSearchResult(lang=‘en’, thumb=None, score=68, year=‘2014’, id=‘278677’, name=‘Secrets of Bones’)  
> 2016-02-16 23:45:59,657 (38fc) : INFO (logkit:16) - Final result: MetadataSearchResult(lang=‘en’, thumb=None, score=56, year=‘1973’, id=‘73566’, name=‘Star Trek: The Animated Series’)  
> 2016-02-16 23:45:59,657 (38fc) : INFO (logkit:16) - Final result: MetadataSearchResult(lang=‘en’, thumb=None, score=49, year=‘1979’, id=‘80995’, name=‘National Geographic Documentaries’)  
> 2016-02-16 23:45:59,660 (38fc) : DEBUG (runtime:88) - Sending packed state data (591 bytes)  
> 2016-02-16 23:45:59,660 (38fc) : DEBUG (runtime:924) - Response: [200] str, 1324 bytes  
> /\>!

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<div class="post-metadata">

**Author:** ![justinwjames](https://avatars.discourse-cdn.com/v4/letter/j/22d042/32.png) [@justinwjames](https://forums.plex.tv/u/justinwjames)\
**Post date:** [February 17, 2016, 5:05am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/8 "2016-02-17T05:05:54Z")

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having same problems with the beta new update pushed tonight did not fix. Repair install did not fix.

Glad I am not the only one.

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**Author:** ![bartd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bartd/32/91624_2.png) [@bartd](https://forums.plex.tv/u/bartd)\
**Post date:** [February 17, 2016, 5:17am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/9 "2016-02-17T05:17:20Z")

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OK. I guess this is a known issue from Plex. They just didn’t tell anyone except this one thread.

> **[Metadata downloads](https://forums.plex.tv/discussion/207168/metadata-downloads)**
>
> I’m curious if anyone is having issues with metadata downloads today (Saturday)? I’ve got existing shows and new shows that are pulling down only bits and pieces of the metadata. For example, I’ve got a show that has all the images in the thetvdb,...

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**Author:** ![Ted\_Sheckler](https://avatars.discourse-cdn.com/v4/letter/t/3ab097/32.png) [@Ted\_Sheckler](https://forums.plex.tv/u/Ted_Sheckler)\
**Post date:** [February 17, 2016, 5:39am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/10 "2016-02-17T05:39:34Z")

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Any update on this? I can’t click the link you provided, it says I don’t have permission. So I’m not even sure what the actual issue is, all I know is my metadata isn’t working right. I am having an issue where Marvel’s Agent Carter metadata isn’t downloading.

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**Author:** ![calvin\_evird](https://avatars.discourse-cdn.com/v4/letter/c/7cd45c/32.png) [@calvin\_evird](https://forums.plex.tv/u/calvin_evird)\
**Post date:** [February 17, 2016, 11:49am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/11 "2016-02-17T11:49:34Z")

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> @Ted_Sheckler said:  
> Any update on this? I can’t click the link you provided, it says I don’t have permission. So I’m not even sure what the actual issue is, all I know is my metadata isn’t working right. I am having an issue where Marvel’s Agent Carter metadata isn’t downloading.

I’m having the same problem, seems all the times are on the same day so might be an issue somewhere. Would love it if there was a main hub to check for updates (unless I missed the area)? Depressing to know that you can only find out if you have Plex Pass whether things are working or not.

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**Author:** ![bartd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bartd/32/91624_2.png) [@bartd](https://forums.plex.tv/u/bartd)\
**Post date:** [February 17, 2016, 12:07pm UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/12 "2016-02-17T12:07:01Z")

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Sorry guys. Basically it’s a cache issue. Here is the Plex post

> Sorry you all are having trouble with TVDB. It looks like we have cached some bad data, so we are working with TVDB to try to mitigate this problem.
> 
> Hopefully in a few days, this will all be cleared up, but thanks for letting us know!

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**Author:** ![mistical](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mistical/32/84880_2.png) [@mistical](https://forums.plex.tv/u/mistical)\
**Post date:** [February 17, 2016, 9:35pm UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/13 "2016-02-17T21:35:45Z")

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Since the other topic is for Plex Pass members only, figured I’d post the same message here.

It looks like everything has been resolved as of now with TheTVDB. I’m no longer having problems finding The Flash (2014), NCIS New Orleans, Marvel’s Agent Carter and so forth. :-bd

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**Author:** ![pikajew](https://avatars.discourse-cdn.com/v4/letter/p/a9adbd/32.png) [@pikajew](https://forums.plex.tv/u/pikajew)\
**Post date:** [February 18, 2016, 2:34am UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/14 "2016-02-18T02:34:26Z")

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Not fixed on my end. The only way I can get metadata is manually searching using TVRage through the Movie Database agent.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 7:55pm UTC](https://forums.plex.tv/t/plex-not-downing-metadata/135556/15 "2020-01-08T19:55:42Z")

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