# Plex not downloading all metadata **URL:** \ **Category:** General Discussions\ **Created:** [June 21, 2016, 2:04am UTC](https://forums.plex.tv/t/plex-not-downloading-all-metadata/148615 "2016-06-21T02:04:56Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![JB4times4](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@JB4times4](https://forums.plex.tv/u/JB4times4)\ **Post date:** [June 25, 2016, 7:20pm UTC](https://forums.plex.tv/t/plex-not-downloading-all-metadata/148615/4 "2016-06-25T19:20:16Z")
@dbinott I got mine working, from a suggestion of @ChuckPa I’ll quote it below, but basically I had to change my agent to include The Movie Database, and have it as a higher priority than Freebase. > @ChuckPa said: > I’m going to move this to the Linux forum because it will help afford maximum visibility. > > As to your problem of not grabbing all the data, this it telling me there is an issue with how your agents are setup or there is a problem with special characters (non UTF-8) which is a known issue. > > The best diagnostic steps are: > > 1. Check the actual file names for non-UTF 8 characters. > 2. Make sure the names are correctly named (this is pretty much given since you’re getting something ) > 3. Look at how your agents are prioritized. > > I’ve included my agent stacking for you to use as comparison. > > If you find you need to make a change, then do so. > > After that, you’ll need to do the ‘[Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)’ for each one which gives you trouble (you can do individually or all at once) > > 1. Move media out of where Plex is looking for it > 2. Update the Library (let it finish) > 3. Empty Trash > 4. Clean Bundles (let it finish) > 5. Move files back in and watch as they are picked up > 6. Update the Library > > If you’re still not getting full data, we’ll need to see the PMS Plug-ins logs to see what is really going on with it. > > Below are mine. (Yes, they show the how-to as well.. sorry) > > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/5/8/58358f670e3a002e95f6dc19e141c6772fa05fe9.png) --- _[View the full topic](https://forums.plex.tv/t/plex-not-downloading-all-metadata/148615)._