# Plex not downloading metadats

**URL:** <https://forums.plex.tv/t/plex-not-downloading-metadats/192511>\
**Category:** General Discussions\
**Created:** [May 19, 2017, 3:01pm UTC](https://forums.plex.tv/t/plex-not-downloading-metadats/192511 "2017-05-19T15:01:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cmgfender](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@cmgfender](https://forums.plex.tv/u/cmgfender)\
**Post date:** [May 19, 2017, 3:01pm UTC](https://forums.plex.tv/t/plex-not-downloading-metadats/192511/1 "2017-05-19T15:01:59Z")

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Just started this morning, hangs and never downloads the metadata. I can match it correctly, but nothing is being added. Logs attached. Any help would be amazing.

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**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\
**Post date:** [May 19, 2017, 3:43pm UTC](https://forums.plex.tv/t/plex-not-downloading-metadats/192511/2 "2017-05-19T15:43:24Z")

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E:\Movies  
…Beauty and the Beast (2017)\ \<— nice, actually - congratulations  
…Beauty.And.The.Beast.2017.HDRip.XviD.AC3-EVO.avi \<— a horrific disaster

Issue #1: Non-Compliant Folder/File Name.  
Issue #2: See Issue #1.

Compliant Example:

A Movie Library/  
…E:\Movies  
…Beauty and the Beast (2017)\ \<— nice, actually - congratulations.  
…Beauty And The Beast (2017) [.HDRip.XviD.AC3-EVO].avi

Notes:

1. whoever invented dots for spaces in file names needs a thorough and severe spanking.
2. File Name must match folder name and both must be compliant.
3. All that extra Bul\*\*\*\*t that’s making your file name non-compliant should be:  
…3a) deleted  
…3b) put in [Brackets] so Plex will ignore it.

Fiddling with names and structures with the item(s) still in the library will likely return undesirable results:

The Plex Dance®:

1. remove show/movie from library
2. update library
3. empty trash
4. clean bundles  
[https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions](https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions) \<— update library, empty trash, clean bundles
5. bring names and structures into compliance
6. replace corrected show/movie into library
7. update library

All Steps. In Order. No Shortcuts.

Now… before you start screaming that you have ‘other non-compliant’ files that work just fine - you should know Non-Compliance breeds:  
Unpredictable  
Unreliable  
and  
Undesirable  
results  
When you least expect it. What works today, fails tomorrow - or this morning - out of the blue.

You may well have other issues, but the immediate issue in your non-compliance issues. Fix those (with at least one item), then we can move on to something else.

FileBot (link in my signature) is the #1 Plex Companion tool.  
All those naming/structuring issues handled in seconds - manually or automatically.  
It just doesn’t get any easier than that to achieve 100% compliance and calm the troubled waters in your Plexiverse.

Reference - I’m not just making this stuff up as I go:  
[https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation](https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation)  
[https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files](https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files)  
[https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows](https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows)

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**Author:** ![cmgfender](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@cmgfender](https://forums.plex.tv/u/cmgfender)\
**Post date:** [May 19, 2017, 5:46pm UTC](https://forums.plex.tv/t/plex-not-downloading-metadats/192511/3 "2017-05-19T17:46:12Z")

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Got it, seems to of fixed it!

Thanks for your time. really appreciate it.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:17pm UTC](https://forums.plex.tv/t/plex-not-downloading-metadats/192511/4 "2020-01-07T23:17:15Z")

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