# Plex not loading on AppleTV
**URL:** https://forums.plex.tv/t/plex-not-loading-on-appletv/779585
**Category:** Plex Players
**Tags:** apple-tv
**Created:** [March 6, 2022, 6:55pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585 "2022-03-06T18:55:31Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@felimclarke](https://forums.plex.tv/u/felimclarke)
#### Post date: [March 6, 2022, 6:55pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/1 "2022-03-06T18:55:31Z")
I’ve had a problem getting Plex to open on my AppleTV for some time now. I click on the Plex app and it loads a black screen. The black sreeen stays from 1-2 minutes then goes right back to the AppleTV home screen. As of typing this I have to open it 15 to 20 time to acutally get it to load anything other than a black screen. I have removed Plex and reinstalled it countless times trying to fix this but it still happens.
Hopefully someone can help.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [March 6, 2022, 7:09pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/2 "2022-03-06T19:09:27Z")
On what Apple TV model with what version of tvOS are you experiencing this?
Which version of Plex do you have installed on that Apple TV?
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### Author:  [@felimclarke](https://forums.plex.tv/u/felimclarke)
#### Post date: [March 7, 2022, 4:29pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/3 "2022-03-07T16:29:49Z")
Hi Tom80H,
**AppleTV:** AppleTV HD A1625 (32Gb)
**tvOS:** 15.3 (19K547)
**Plex:** 7.29.1
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [March 7, 2022, 4:44pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/4 "2022-03-07T16:44:08Z")
Have you already tried rebooting the Appke TV itself?
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### Author:  [@felimclarke](https://forums.plex.tv/u/felimclarke)
#### Post date: [March 7, 2022, 5:19pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/5 "2022-03-07T17:19:58Z")
I’ve restarted it using the Restart in the Settings. I’ve pulled the power cable out then plugged it back in again. I’ve uninstalled Plex and reinstalled it again and still no joy.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [March 7, 2022, 5:29pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/6 "2022-03-07T17:29:24Z")
do you get to a point where you can access the app logs?
> **[Apple TV Logs | Plex Support](https://support.plex.tv/articles/212639598-apple-tv-logs/)**
>
> For investigating some issues, we may ask you to share your logs. There are two logs most commonly of interest...
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [June 5, 2022, 5:30pm UTC](https://forums.plex.tv/t/plex-not-loading-on-appletv/779585/7 "2022-06-05T17:30:02Z")
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