# Plex not loading Season artwork/music

**URL:** <https://forums.plex.tv/t/plex-not-loading-season-artwork-music/584072>\
**Category:** Metadata & Adding Files\
**Tags:** server-synology, plex-web\
**Created:** [May 2, 2020, 2:20am UTC](https://forums.plex.tv/t/plex-not-loading-season-artwork-music/584072 "2020-05-02T02:20:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Brandoloneous](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@Brandoloneous](https://forums.plex.tv/u/Brandoloneous)\
**Post date:** [May 2, 2020, 2:20am UTC](https://forums.plex.tv/t/plex-not-loading-season-artwork-music/584072/1 "2020-05-02T02:20:29Z")

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Server Version#: 1.19.2.2737  
Player Version#: 4.22.3

Couple of metadata issues:

1. Ever since migrating from my PC to my Synology, metadata for movies will pull, but not choose the default poster and instead show a random screen from the movie thus making me manually have to go in and select. Minor, but never happened before on my PC.

2. Biggest issue I’m having is pulling metadata for my TV shows. I have TVdb set as the top choice. For instance, MST3K pulls summary, backgrounds, and cast, but not the music, season artwork, or even the poster artwork for the show itself. Same thing happened when I added Criminal Minds and Preacher.

Is there an issue with the latest update that just happens to coincide with my migration/upgrade?

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 2, 2020, 3:47am UTC](https://forums.plex.tv/t/plex-not-loading-season-artwork-music/584072/2 "2020-05-02T03:47:24Z")

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There’s a few things you should take into consideration

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/490215/24):
>
> FAQ 18: Moving PMS from Mac/Windows to Synology Note: This method mimmicks the “DSM 7 ‘migration’”. It is done this way to maximize automation and ensure a successful import. Make certain to turn off / disable the following in Plex Settings \> Server \> Library before stopping PMS. a. Scan my library automatically b. Run a partial scan when changes are detected c. Scan my library periodically d. Empty trash automatically after every scan Stop PMS on the source (Mac/Windows) machin…

And after completing the move:

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/27):
>
> FAQ 21: After migrating from Windows to Synology After moving (ZIP file – which can take a long time due to the number of files being moved) your Plex server from a Windows platform to any Linux platform, you must remove all the leftover Windows files which are known to cause problems. The two important areas to purge are: Plex / Library / Application Support / Plug-in Support / Caches Plex / Library / Application Support / Plug-in Support / Da…

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**Author:** ![Brandoloneous](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@Brandoloneous](https://forums.plex.tv/u/Brandoloneous)\
**Post date:** [May 2, 2020, 7:25am UTC](https://forums.plex.tv/t/plex-not-loading-season-artwork-music/584072/3 "2020-05-02T07:25:29Z")

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You’re an awesome guy, Chuck. Worked like a charm, thank you for the quick assistance!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 31, 2020, 7:25am UTC](https://forums.plex.tv/t/plex-not-loading-season-artwork-music/584072/4 "2020-07-31T07:25:36Z")

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