# Plex not picking up all video files
**URL:** https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185
**Category:** Plex Media Server
**Tags:** server-terramaster
**Created:** [August 27, 2026, 1:15pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185 "2026-08-27T13:15:53Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@lord\_col](https://forums.plex.tv/u/lord_col)
#### Post date: [August 27, 2026, 1:15pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/1 "2026-08-27T13:15:53Z")
Server Version#: 1.43.0.10467
Player Version#: 1.115.0.426-4e960a1d
currently have 800 plus video files but plex server is only picking up 792 files. all files are named correctly.
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### Author:  [@napolij](https://forums.plex.tv/u/napolij)
#### Post date: [August 27, 2026, 2:03pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/2 "2026-08-27T14:03:13Z")
Names of missing files and [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) will help to diagnose the problem
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [August 27, 2026, 2:23pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/3 "2026-08-27T14:23:36Z")
And adding to @napolij here
It could also be due to some movies are part of a collection, and you in the Webclient are sorting by title, which will show those
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### Author:  [@lord\_col](https://forums.plex.tv/u/lord_col)
#### Post date: [August 27, 2026, 2:59pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/4 "2026-08-27T14:59:30Z")
[Plex Media Server Logs\_2026-08-27\_15-56-23.zip](https://forums.plex.tv/uploads/short-url/jvpUZ8Lz5M6R8vF2GYmeZalEAtd.zip) (3.9 MB)
thats the logs
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### Author:  [@napolij](https://forums.plex.tv/u/napolij)
#### Post date: [August 27, 2026, 3:06pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/5 "2026-08-27T15:06:56Z")
If you look at Plex Media Server.log, you’ll see so many Permission Denied errors. I’m also seeing what I would describe are probably DNS lookup errors connecting to the [plex.tv](http://plex.tv) servers.
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### Author:  [@lord\_col](https://forums.plex.tv/u/lord_col)
#### Post date: [August 27, 2026, 4:29pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/6 "2026-08-27T16:29:56Z")
all permissions were set to read/write when server was setup
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### Author:  [@lord\_col](https://forums.plex.tv/u/lord_col)
#### Post date: [August 27, 2026, 4:30pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/7 "2026-08-27T16:30:51Z")
no collections setup
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### Author:  [@napolij](https://forums.plex.tv/u/napolij)
#### Post date: [August 27, 2026, 4:33pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/8 "2026-08-27T16:33:12Z")
That may be, but something is not right now.
Some examples
```auto
Aug 27, 2026 14:14:15.827 [140530300996408] ERROR - [Notify] Failed to add watch for "/Volume5/TV/3rd Rock from the Sun (Complete TV series in MP4 format.)/3rd Rock from the Sun - Season 3" (13: Permission denied)
Aug 27, 2026 14:14:15.692 [140530300996408] ERROR - [Notify] Failed to add watch for "/Volume1/Music/Bette Midler - Bette Of Roses" (13: Permission denied)
```
The Notify thing is curious, not exactly sure what that means
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### Author:  [@napolij](https://forums.plex.tv/u/napolij)
#### Post date: [August 27, 2026, 4:36pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/9 "2026-08-27T16:36:56Z")
> [@napolij](#):
>
> `[Notify] Failed to add watch`
Try looking at this thread. Looks like they were getting the same error and manages to resolve it. See if any of their issue are in common with your etup.
[https://forums.plex.tv/t/plex-not-detecting-tv-shows-please-help/136795/23?page=2](https://forums.plex.tv/t/plex-not-detecting-tv-shows-please-help/136795/23?page=2)
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [August 27, 2026, 5:58pm UTC](https://forums.plex.tv/t/plex-not-picking-up-all-video-files/942185/10 "2026-08-27T17:58:30Z")
@lord_col
Please read this: [Synology FAQ - Questions, Answers, and How-To's - #25 by ChuckPa](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/25)