# Plex not picking up external subtitle files.

**URL:** <https://forums.plex.tv/t/plex-not-picking-up-external-subtitle-files/191443>\
**Category:** General Discussions\
**Created:** [May 9, 2017, 1:35pm UTC](https://forums.plex.tv/t/plex-not-picking-up-external-subtitle-files/191443 "2017-05-09T13:35:56Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![BigHowski](https://avatars.discourse-cdn.com/v4/letter/b/839c29/32.png) [@BigHowski](https://forums.plex.tv/u/BigHowski)\
**Post date:** [May 17, 2017, 3:37pm UTC](https://forums.plex.tv/t/plex-not-picking-up-external-subtitle-files/191443/16 "2017-05-17T15:37:18Z")

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> Please do the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) on the Hero movie. move the entire folder out of your “new movies” directory, scan, empty trash and make sure to “clean bundles” before adding it back and scanning it back in,

Hi,

That was done just before the logs were taken

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