# Plex not playing certain files from certain players

**URL:** <https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396>\
**Category:** Plex Media Server\
**Tags:** server-docker, plex-web, samsung-tizen\
**Created:** [June 19, 2021, 3:56am UTC](https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396 "2021-06-19T03:56:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![scottyplexmaster](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@scottyplexmaster](https://forums.plex.tv/u/scottyplexmaster)\
**Post date:** [June 19, 2021, 3:56am UTC](https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396/1 "2021-06-19T03:56:24Z")

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Server Version#: Version 1.22.1.4228  
Player Version#: Version 4.59.2

Hi,

Certain movie and TV files will not play from certain video players. My Nvidia Shield can play anything without fail. Some files cannot be played by all other players including: plex web player (chrome), Samsung plex app, LG plex app. The player is stuck on 0:00 with the buffering animation.

Here is a logfile which should have the incident in question. The file I attempted to play was the movie “In The Heights”. Please let me know if you need any more info!

[Plex Media Server Logs\_2021-06-18\_20-45-13.zip](https://forums.plex.tv/uploads/short-url/akyRvrbf7rRxkVjFcg0EpvfffTl.zip) (3.8 MB)

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [June 19, 2021, 5:32am UTC](https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396/4 "2021-06-19T05:32:19Z")

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The problem happens when transcoding. The error messages listed below repeat several thousand times in the log files.

The Shield direct plays almost all media, which is why it works OK. The other clients are transcoding due to settings or they do not support a certain format. For example, Chrome does not support HEVC video, so Plex must transcode it to H.264 (In The Heights is HEVC).

I am not familiar enough with docker to suggest a fix. I wanted to let you know where the problem lies. Someone familiar with running Plex in docker will be able to further assist you.

* * *

```auto
Jun 18, 2021 14:23:07.000 [0x7fd9227fc700] ERROR - [Transcoder] [eac3_eae @ 0xe17d40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-eaa99a5c-d51c-4daf-96db-5099bb166c0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/f3b10156-dcbd-4e9b-92b9-62d4d277a2e4_86701-0-1854.wav'
Jun 18, 2021 14:23:07.000 [0x7fd9227fc700] ERROR - [Transcoder] [eac3_eae @ 0xe17d40] error reading output
Jun 18, 2021 14:23:07.000 [0x7fd9227fc700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Jun 18, 2021 14:23:10.000 [0x7fd9227fc700] ERROR - [Transcoder] [eac3_eae @ 0xe17d40] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-eaa99a5c-d51c-4daf-96db-5099bb166c0d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/f3b10156-dcbd-4e9b-92b9-62d4d277a2e4_86701-0-1855.wav'
Jun 18, 2021 14:23:10.000 [0x7fd9227fc700] ERROR - [Transcoder] [eac3_eae @ 0xe17d40] error reading output
Jun 18, 2021 14:23:10.000 [0x7fd9227fc700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error

```

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<div class="post-metadata">

**Author:** ![scottyplexmaster](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@scottyplexmaster](https://forums.plex.tv/u/scottyplexmaster)\
**Post date:** [June 19, 2021, 3:41pm UTC](https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396/5 "2021-06-19T15:41:53Z")

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Thanks for narrowing it down. Much appreciated.

I have direct play and direct stream enabled in every place I know of.

Anyone who is familiar with transcoding errors, I would be grateful for some input!

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**Author:** ![scottyplexmaster](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@scottyplexmaster](https://forums.plex.tv/u/scottyplexmaster)\
**Post date:** [June 20, 2021, 12:13am UTC](https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396/6 "2021-06-20T00:13:36Z")

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I solved the problem.

If anyone stumbles on this:

Find your EasyAudioEncoder and change permissions to 777.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 18, 2021, 12:14am UTC](https://forums.plex.tv/t/plex-not-playing-certain-files-from-certain-players/723396/7 "2021-09-18T00:14:07Z")

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