# Plex Not Playing Some 4K videos **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, apple-tv\ **Created:** [October 16, 2023, 7:47pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854 "2023-10-16T19:47:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 16, 2023, 7:47pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/1 "2023-10-16T19:47:27Z")
Server Version#: 1.32.6.7557 Player Version#: latest 4.108.0 \ Hi, Plex is unable to play some 4k movies. Here’s my NUC’s spec: NUC IVM8VHB| Processor|Intel(R) Core™ i7-8559U CPU @ 2.70GHz 2.71 GHz Installed RAM|16.0 GB (15.9 GB usable) System type|64-bit operating system, x64-based processor Movies plex can’t play: 4K DoVi/HDR10 (HEVC Main 10) Movies plex can play: 4K HDR10 (HEVC Main 10) playable It seems plex can’t play movies with the DoVi feature. Is it because my Nuc isn’t powerful enough? If not, is there a solution for this? Thanks. ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 5:23pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/2 "2023-10-17T17:23:29Z")
anyone? ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [October 17, 2023, 5:48pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/3 "2023-10-17T17:48:03Z")
Are you using your NUC as a server or a player? If it’s a server, what player are you using? If you are using it as a player, what OS and playback client are you using? ---
**Author:** ![angler082133](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@angler082133](https://forums.plex.tv/u/angler082133)\ **Post date:** [October 17, 2023, 8:06pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/4 "2023-10-17T20:06:51Z")
I do not believe an Intel NUC can play DV. But this depends on your setup as asked by Scott-M. ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:25pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/5 "2023-10-17T20:25:43Z")
I have a Synology NAS connected to the NUC and the Plex Media Server is installed on it… So I am assuming the NUC is both the server and the player? I hope these help: Server Version#: 1.32.6.7557 Player Version#: latest 4.108.0 If they don’t help, where on the PMS platform can I tell what player I’m using? ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [October 17, 2023, 8:28pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/6 "2023-10-17T20:28:52Z")
To confirm, you have your NUC connected to your TV to watch content? You can use your computer as both a server and a player, I am just trying to understand your full setup. ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:29pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/7 "2023-10-17T20:29:50Z")
I have a 2021 LG OLED TV as well. Could this be why plex can’t play DV or DoVi 4k movies as well? ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:31pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/8 "2023-10-17T20:31:15Z")
Yes I have my NUC and AppleTV connected to the TV to watch content. Oh I think I know what you mean by player. I use the AppleTV as my player to watch the movies. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [October 17, 2023, 8:33pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/9 "2023-10-17T20:33:41Z")
Ok, you’ve mentioned three different devices. Which one are you using to browse/stream Plex? ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:34pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/10 "2023-10-17T20:34:20Z")
I use my 4K AppleTV to watch/stream my movies on Plex. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [October 17, 2023, 8:36pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/11 "2023-10-17T20:36:36Z")
> [@tangle](#): > > I use the AppleTV as my player to watch the movies. Ok perfect. Is your server transcoding any of the videos you are playing back? ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:39pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/12 "2023-10-17T20:39:08Z")
hope this helps ![1](https://global.discourse-cdn.com/plex/original/4X/3/4/e/34ea221914e21754c82eeed9f8634a5a8e8dc5f0.jpeg) ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:44pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/13 "2023-10-17T20:44:56Z")
I just checked both my 4k AppleTV and LG OLED TV supports dolby vision. ---
**Author:** ![Scott-M](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scott-M](https://forums.plex.tv/u/Scott-M)\ **Post date:** [October 17, 2023, 8:46pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/14 "2023-10-17T20:46:33Z")
Well yes, but also no… Dolby Vision is an ambiguous standard and has many different versions. I have gotten DV to work on the AppleTV 4k, but let’s first gather some information. Can you reproduce the issue and post logs here? Additionally you can quickly tell if the playback is being transcoded by looking at the dashboard ![Screenshot 2023-10-17 at 3.44.44 PM](https://global.discourse-cdn.com/plex/original/4X/d/c/4/dc446bdfe80cde08cb400c62b9ad9f9938f72963.png) ---
**Author:** ![JohnAlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnalex/32/5694_2.png) [@JohnAlex](https://forums.plex.tv/u/JohnAlex)\ **Post date:** [October 17, 2023, 8:47pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/15 "2023-10-17T20:47:02Z")
Just interested - do you have Plex Pass ? ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:47pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/16 "2023-10-17T20:47:54Z")
I have plex pass on my other account which is running the server ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:48pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/17 "2023-10-17T20:48:11Z")
Let me check the playback ---
**Author:** ![JohnAlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnalex/32/5694_2.png) [@JohnAlex](https://forums.plex.tv/u/JohnAlex)\ **Post date:** [October 17, 2023, 8:48pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/18 "2023-10-17T20:48:33Z")
Did you follow up on this issue you had a while back ? [Playback Stopped - General Discussions - Plex Forum](https://forums.plex.tv/t/playback-stopped/844344) The reason I ask is that you didn’t provide requested logs. You now have other playback issues. ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:52pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/19 "2023-10-17T20:52:34Z")
Is my NUC using software transcoding? ![2](https://global.discourse-cdn.com/plex/original/4X/b/e/b/beb2558ffc41fc48f381928ee07eec84fc19f12b.png) ---
**Author:** ![tangle](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@tangle](https://forums.plex.tv/u/tangle)\ **Post date:** [October 17, 2023, 8:52pm UTC](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854/20 "2023-10-17T20:52:57Z")
Oh yeah that issue is resolved. Thx. [Next page](https://forums.plex.tv/t/plex-not-playing-some-4k-videos/856854.md?page=2)