# Plex not playing videos with EAC audio **URL:** \ **Category:** General Discussions\ **Tags:** server-nvidia-shield, roku\ **Created:** [January 20, 2022, 2:14am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848 "2022-01-20T02:14:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 2:14am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/1 "2022-01-20T02:14:24Z")
HELP Server Version#: 1.25.2.5319 latest shield Player Version#: 6.9 Build 14 latest ROKU and new google chromecast Was working fine until last week. Have 3 Roku devices and one Google Chomecast None will play any videos with EAC audio. Rokus hang at 33%. Non-EAC videos play fine. web players work fine ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 20, 2022, 2:35am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/2 "2022-01-20T02:35:03Z")
Are you on Shield Experience 9? (don’t upgrade if you are not) ---
**Author:** ![ozanam](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@ozanam](https://forums.plex.tv/u/ozanam)\ **Post date:** [January 20, 2022, 2:08am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/3 "2022-01-20T02:08:47Z")
What OS are you running the server on? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 20, 2022, 2:38am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/4 "2022-01-20T02:38:40Z")
I saw other topic where you reported this a while ago so it would not be a Shield Experience 9 issue. Going to see if our QA guys can reproduce. but may need to see your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and [roku logs](https://support.plex.tv/articles/201377603-roku-logs/) is it a regular chromecast or one of the Google Tv/Chromecasts with the remote? ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 2:54am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/5 "2022-01-20T02:54:59Z")
I just reported a couple of days ago. then I went out and got the google chromecast thinking it may be a roku issue. when it also happened on chromecast i made up a new report. Someone suggested deleting the codecs folder. I was going to try that but cant get Shield to let me connect to the drive. ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 2:55am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/6 "2022-01-20T02:55:30Z")
I am on 9 and i THINK that may be when it started ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 2:56am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/7 "2022-01-20T02:56:14Z")
It is the one with the remote, ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 2:58am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/8 "2022-01-20T02:58:47Z")
[Plex Media Server Logs\_2022-01-19\_20-57-17.zip](https://forums.plex.tv/uploads/short-url/kDRI4VVdQ0fwks6FRv6qLQ0D3mE.zip) (1.0 MB) not sure how to get [roku logs?](https://support.plex.tv/articles/201377603-roku-logs/) ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 3:05am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/9 "2022-01-20T03:05:12Z")
ok I saw you provided me directions for the [roku logs.](https://support.plex.tv/articles/201377603-roku-logs/) I don’t have that option under advanced system settings. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 20, 2022, 3:11am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/10 "2022-01-20T03:11:08Z")
Did you move the Plex server Data folder to another location on your Shield like to a USB drive? > [@BuzzBB64](#): > > I don’t have that option under advanced system settings. it is in the apps settings not the system settings. but I have a feeling it is a server issue if happening to multiple clients. ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 3:45am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/11 "2022-01-20T03:45:58Z")
that was my thought, it does work on the shield player itself AND web clients. Do you think deleting codecs may help? I can’t get the darn thing to connect to Windows though so i can do that, even after enabling smb1 ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 3:46am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/12 "2022-01-20T03:46:53Z")
yes the internal storage was too small, years ago and I attached a 500GB usb drive and moved the data there \ ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 3:49am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/13 "2022-01-20T03:49:16Z")
sorry I misspoke. it does not play in a web client. it does play when I use the Plex app for windows. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 20, 2022, 4:03am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/14 "2022-01-20T04:03:26Z")
yeah the windows app cna play that natively where I’m pretty sure the browser cannot and would need the server to transcode which it probably can’t due to codec issue. Shield experience 9 is android 11 which has a lot more restrictions on what an app can do with removable storage and when an app is in background which the server always is. I don’t think anything changed with regards to how to access storage from a PC but gonna check with some folks who known more than me in that regard ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 4:06am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/15 "2022-01-20T04:06:44Z")
FYI I’ve tried these fixes ### Current solutions and hotfixes - In Settings, navigate to Apps \> Select your app \> Permissions \> Files and Media \> Allow all the time (or Allow depending on the app). - Enable external storage and network-attached storage to be seen as it’s connected. In Settings, navigate to Device Preferences \> Storage \> Scan for media automatically. ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 4:25am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/16 "2022-01-20T04:25:50Z")
not only did those settings not help the other clients it is now causing the local client to crash the entire box when trying to play EAC audio After a reboot it caused the plex server to completely dissappear under the plex settings… Changing them back and rebooting the server is back but when I try to use the player it will sometimes crash the shield still even on non EAC videos… OK after 3 reboots it appears things are back where I was at. EAC not playing except on the shield player and failing on the other clients, but its no longer crashing when trying to play videos. Thanks for all your help. let me know what more I can do, but going to bed now. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 20, 2022, 9:52pm UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/17 "2022-01-20T21:52:08Z")
hey. found out hat the issue is fixed in 1.25.3 which was causes by an issue with Easy Audio Encoder (EAE) from Dolby. you can get here with directions on how to install. [Shield experience 9 upgrade, server dissapeared - #291 by MovieFan.Plex](https://forums.plex.tv/t/shield-experience-9-upgrade-server-dissapeared/770257/291) Due to the issues with Android 11 is why we are providing an apk. There is also a hotfix provided by Nvidia a few post above that one ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 20, 2022, 11:34pm UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/18 "2022-01-20T23:34:35Z")
On your patch when I run it, it says installing for a few seconds and then goes to “App not installed” I’ve requested the Nvidia patch and suppose I will wait for them to send it to me. Thanks. ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 21, 2022, 12:17am UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/19 "2022-01-21T00:17:19Z")
ok thats worse. the only way I could get anything to play on the shield plex player was to disable resolution and refresh rate I found after several reboots and trial and error… ---
**Author:** ![BuzzBB64](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@BuzzBB64](https://forums.plex.tv/u/BuzzBB64)\ **Post date:** [January 21, 2022, 10:10pm UTC](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848/20 "2022-01-21T22:10:02Z")
the Nvidia patch fixed things, I did not need the Plex patch Thanks for your assistance [Next page](https://forums.plex.tv/t/plex-not-playing-videos-with-eac-audio/771848.md?page=2)