# Plex not pulling up data for my tv shows ? please help **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [January 22, 2021, 1:15pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162 "2021-01-22T13:15:24Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![ADZ\_FLIXS](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@ADZ\_FLIXS](https://forums.plex.tv/u/ADZ_FLIXS)\ **Post date:** [January 22, 2021, 1:15pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162/1 "2021-01-22T13:15:24Z")
Hello guys please can you help me please when i scan my tv shows they come up untagged but plex does not look for the meta data i have to click MATCH then it will come up most of the time but it used to scan soon as i added new stuff please can you all help me fix this please see my logs attached also i have uploaded the picture of my plex agent order no one seems to have a clue PLEASE HELP ![plex 1](https://global.discourse-cdn.com/plex/original/3X/d/8/d8200be097b9f60d45fa4927aebd9d1108b4b326.jpeg) ![plex 2](https://global.discourse-cdn.com/plex/original/3X/4/1/4103ead1a594d108a518445a0790dc992263b0a5.jpeg) ![plex 3](https://global.discourse-cdn.com/plex/original/3X/b/f/bfd4cbadedcfa465f5b76aa0220c110b983d3e6b.jpeg) ![plex 4](https://global.discourse-cdn.com/plex/original/3X/3/d/3df9cda8488078843caf9754c4576ee5a1e47d33.jpeg) ![plex 5](https://global.discourse-cdn.com/plex/original/3X/7/0/70a5ae0583bb338b89b1b10d4796091359eead35.jpeg) ![plex 6](https://global.discourse-cdn.com/plex/original/3X/7/e/7e2c13806207a4c443f1368a2ae5102aa9d3c628.jpeg) [Plex Media Server Logs\_2021-01-22\_13-10-18.zip](https://forums.plex.tv/uploads/short-url/8g8ODRzQ0GuSOfrw5mVLXW2wOXG.zip) (3.7 MB) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 22, 2021, 1:22pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162/2 "2021-01-22T13:22:29Z")
It’s a known issue with old TheTVDB API v3.0. A mitigation patch is in the works and will arrive in a future server update. ---
**Author:** ![ADZ\_FLIXS](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@ADZ\_FLIXS](https://forums.plex.tv/u/ADZ_FLIXS)\ **Post date:** [January 22, 2021, 1:34pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162/3 "2021-01-22T13:34:51Z")
Thank you buddy for taking the time to message me back your very kind would you know when they are meant to be releasing the patch ? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 22, 2021, 1:35pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162/4 "2021-01-22T13:35:33Z")
Sorry, no. If I did, I would’ve told you already. ---
**Author:** ![ADZ\_FLIXS](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@ADZ\_FLIXS](https://forums.plex.tv/u/ADZ_FLIXS)\ **Post date:** [January 22, 2021, 1:37pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162/5 "2021-01-22T13:37:20Z")
Ok bud fingers crossed soon 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 22, 2021, 1:37pm UTC](https://forums.plex.tv/t/plex-not-pulling-up-data-for-my-tv-shows-please-help/681162/6 "2021-04-22T13:37:24Z")
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