# Plex Not Responding After Upgrade **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 16, 2025, 2:51pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114 "2025-03-16T14:51:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 16, 2025, 2:51pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/1 "2025-03-16T14:51:08Z")
I have this exact same issue as Steve, the only difference is all my files are located on the same pc as the server. My issues seems to have started almost the same day. I am running on a windows 10 pc. Would you be able to contact me? The last week has been driving me crazy Mod Edit: Relocated to Windows section of the forum. The [original thread](https://forums.plex.tv/t/plex-server-not-responding-after-upgrade/907771/) was for QNAP NAS. @FordGuy61. ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 16, 2025, 3:22pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/2 "2025-03-16T15:22:40Z")
Also if I restart my server it will work as long as I play something but 5-10 mins after the video is not being played it goes back to that never ending maintenance issue. Thank you ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 16, 2025, 4:33pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/3 "2025-03-16T16:33:15Z")
@Warr1895 I can’t be of help with Windows other than point you to the minimal knowledge of the DBRepair tool for Windows (one is a bat file and the other is a Powershell file) It might be able to repair the DB > **[GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server...](https://github.com/ChuckPa/PlexDBRepair)** > > Database repair utility for Plex Media Server databases ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 16, 2025, 5:51pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/4 "2025-03-16T17:51:49Z")
Do you know if I just need to run the bat file? I downloaded the zip folder and it was in there. Seems like the tool wasn’t designed the same for windows as the other OS’s. Do you happen to know if it functions the same or would you be able to point me to anyone who works with windows? Thank you! ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 16, 2025, 5:52pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/5 "2025-03-16T17:52:51Z")
Sorry my message didn’t reply to you, this one’s just to make you aware of my other comment. Thank you! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 16, 2025, 6:22pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/6 "2025-03-16T18:22:39Z")
@Warr1895 There is a `Windows` subfolder. What you want is there. > **[PlexDBRepair/Windows at master · ChuckPa/PlexDBRepair](https://github.com/ChuckPa/PlexDBRepair/tree/master/Windows)** > > Database repair utility for Plex Media Server databases - ChuckPa/PlexDBRepair ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 16, 2025, 7:09pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/7 "2025-03-16T19:09:28Z")
@Warr1895 Run the bat file from a c:\ prompt so you can see the output (instead of double clicking it). > **DBRepair-Windows.bat Example** > > ```auto > c:\Temp>DBRepair-Windows.bat > > NOTE: This script is being replaced with the PowerShell script DBRepair-Windows.ps1, > which aims to better emulate DBRepair.sh (more options, interative mode, etc). > Consider moving over to the new script. > > 14:05:35.19 -- ====== Session begins. (Sun 03/16/2025) ====== > 14:05:35.44 -- Exporting Main DB > 14:05:36.14 -- Exporting Blobs DB > 14:05:36.20 -- Exporting Complete. > 14:05:36.20 -- Creating Main DB > 14:05:36.44 -- Verifying Main DB > 14:05:36.50 -- Main DB verification check is: ok > 14:05:36.50 -- Main DB verification successful. > 14:05:36.51 -- Creating Blobs DB > 14:05:36.58 -- Verifying Blobs DB > 14:05:36.62 -- Blobs DB verification check is: ok > 14:05:36.62 -- Blobs DB verification successful. > 14:05:36.63 -- Import and verification complete. > 14:05:36.64 -- Reindexing Main DB > 14:05:36.71 -- Reindexing Blobs DB > 14:05:36.86 -- Reindexing complete. > 14:05:36.87 -- Moving current DBs to DBTMP and making new databases active > 1 file(s) moved. > 1 file(s) moved. > 1 file(s) moved. > 1 file(s) moved. > 14:05:36.88 -- Database repair/rebuild/reindex completed. > 14:05:36.88 -- ====== Session completed. ====== > > c:\Temp> > > ``` ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 16, 2025, 7:40pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/8 "2025-03-16T19:40:01Z")
Thank you, is that something I have to download? Or is that in command prompt? I’m not sure where a C:\ prompt is located. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 16, 2025, 8:05pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/9 "2025-03-16T20:05:04Z")
It is the command prompt. ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 16, 2025, 8:39pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/10 "2025-03-16T20:39:02Z")
Thank you I’ll try that! Is having the bat file in downloads the correct place? Just want to make sure it can find the command. Thank you so much! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 16, 2025, 10:18pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/11 "2025-03-16T22:18:22Z")
Downloads is OK. It does not matter where the file is located (I ran it from c:\Temp in my example above). To open a command prompt: Navigate to the same location as the bat file in Windows File Explorer. Hold down the shift key and right click on an empty space in the folder. A menu will appear. One of the choices should be “open command prompt here.” It might say “Open Powershell window here.” Either is OK. If that doesn’t work: Enter `cmd` or `command prompt` in the search box on the taskbar. That should open a command prompt in your home directory, c:\users\your\_username. To change to the Downloads directory, enter `cd Downloads`. Once you’re in the same folder as the file, enter the file name, press enter, and it should run. You should see output similar to the example in my earlier post. ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 17, 2025, 2:16am UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/12 "2025-03-17T02:16:42Z")
Thank you so much! I’m backing up all my movies and stuff tonight should be done tomorrow and then I’ll run it! I’ll keep you posted! Have a good night ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 17, 2025, 4:28pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/13 "2025-03-17T16:28:48Z")
Having a backup is always a good thing. That written, you do not need to perform a backup to run DBRepair. It touches only the Plex database files and makes a backup of them as well. It does not touch any media files, other files in the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), Windows OS files, etc. ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 17, 2025, 4:42pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/14 "2025-03-17T16:42:40Z")
Thank you! More knowledge is always appreciated, I hope it works! If it doesn’t I think I’ll just have to make a new server, Or are there other next steps you suggest? ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 17, 2025, 10:44pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/15 "2025-03-17T22:44:33Z")
I ran it and it worked for about an hour and now went back offline.. any other suggestions? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 17, 2025, 10:51pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/16 "2025-03-17T22:51:45Z")
What was the output? There should be PlexDBRepair.log in the same directory as the Plex database files. Please attach it to the thread. The database files are in the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), in the `/Plug-in Support/Databases` sub-directory. Also attach a set of Plex [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files. Download them from Settings → Troubleshooting. Attach the entire ZIP file. ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 17, 2025, 11:10pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/17 "2025-03-17T23:10:17Z")
[Plex Media Server Logs\_2025-03-17\_19-06-24.zip](https://forums.plex.tv/uploads/short-url/sC3irF0SHGu5CILUffkDYkW4PfR.zip) (1.5 MB) ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 17, 2025, 11:15pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/18 "2025-03-17T23:15:31Z")
[PlexDBRepair.log](https://forums.plex.tv/uploads/short-url/ajobjFbwtVyQPBzVPKS2bBzvoSW.log) (1.0 KB) all the other files are too large to send here. also if you’d like you can feel free to DM me and i can try and run your ideas quicker. thanks again ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 18, 2025, 1:47pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/19 "2025-03-18T13:47:57Z")
Thanks for the files. The database files are OK. You do not have the same problem as in the original QNAP thread. What is not working? Plex Media Server is not crashing. All the shutdowns in the log are manual shutdowns, not a crash. It looks like you tried to stream Batman & Robin to an iPad. However, the logs show it was the iPad that terminated the stream, not Plex Media Server. Question re: your network: Your server and devices have public IP addresses. This is unusual. Most have private IP addresses (ex: 192.168.x.y). Are your server and devices really on the public Internet? ---
**Author:** ![Warr1895](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Warr1895](https://forums.plex.tv/u/Warr1895)\ **Post date:** [March 18, 2025, 2:37pm UTC](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114/20 "2025-03-18T14:37:04Z")
It says that the iPad stopped it? My iPad said it had lost connection with the server and the server had said 503 unavailable. My internet should be set to private? It’s my home internet and it has a passcode. Do you know how I can make it private? Also all other internet traffic (on this pc) is going through a vpn Except for Plex and PMS, if that helps. And I agree all the server shut offs were manual because I could no longer access it and restarting the server makes it work for like an hour at a time. So far I’ve not been able to find an issue online that matches it. [Next page](https://forums.plex.tv/t/plex-not-responding-after-upgrade/909114.md?page=2)