# Plex not seeing subtitles **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [November 3, 2019, 11:27am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118 "2019-11-03T11:27:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![wwilsonxp](https://avatars.discourse-cdn.com/v4/letter/w/ac91a4/32.png) [@wwilsonxp](https://forums.plex.tv/u/wwilsonxp)\ **Post date:** [November 3, 2019, 11:27am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/1 "2019-11-03T11:27:03Z")
Server Version#: 1.18.1.1973 Player Version#: Web 4.10.1 Ubuntu 18.04 Plex isn’t seeing subtitles thats in the same folder as the media. I made sure that the following was done Sub filename matches media filename File is UTF8 format Tried changing extension to TXT then refreshed then changed back to srt Agents has local media assets as first Refreshed media after every file change and did a scan library for good measure Burn subtitles set to Always Sub file moved out and back into the folder with a refresh in between Here is the screenshot of the show and sub ![image](https://global.discourse-cdn.com/plex/original/3X/6/8/681a464aaead440b9c87244f7879708d169ea493.png) Here is what is shown in plex ![image](https://global.discourse-cdn.com/plex/original/3X/8/1/815a54def0c1c929e03ec83c72bdc6f2537c88f9.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 3, 2019, 11:35am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/2 "2019-11-03T11:35:17Z")
Check the following: - LMA agent is enabled for the primary agent for your Library - SRT file can be accessed by the user running PMS - Most likely a user named `plex` ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 3, 2019, 12:43pm UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/3 "2019-11-03T12:43:23Z")
The screenshot above doesn’t show the folder structure where your files are residing in. External subtitles _require_ the presence of ‘Season 0x’ folders. ---
**Author:** ![wwilsonxp](https://avatars.discourse-cdn.com/v4/letter/w/ac91a4/32.png) [@wwilsonxp](https://forums.plex.tv/u/wwilsonxp)\ **Post date:** [November 3, 2019, 1:33pm UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/4 "2019-11-03T13:33:02Z")
LMA agent is enabled SRT can be read and edited by the plex account " External subtitles _require_ the presence of ‘Season 0x’ folders." I have other subs in the same folder that can be read by Plex without an issue. ![image](https://global.discourse-cdn.com/plex/original/3X/6/e/6ece569ca74766815797d7a7caec7247a1f45524.png) ![image](https://global.discourse-cdn.com/plex/original/3X/d/e/de32f7a01e014ac00c6bf8c0665696fc47fd6ea7.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 3, 2019, 1:45pm UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/5 "2019-11-03T13:45:44Z")
> [@wwilsonxp](#): > > I have other subs in the same folder that can be read by Plex without an issue. Do you have the season subfolders or do you have not? If you don’t, create them. Everything deviating from the officially supported naming schema is, err, unsupported. There is no guarentee whatsoever that unsupported naming schemas will work, or if they did work before will continue to work in the future, or will work under every circumstance. [https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) ---
**Author:** ![wwilsonxp](https://avatars.discourse-cdn.com/v4/letter/w/ac91a4/32.png) [@wwilsonxp](https://forums.plex.tv/u/wwilsonxp)\ **Post date:** [November 3, 2019, 2:12pm UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/6 "2019-11-03T14:12:28Z")
No i do not but i went ahead and did the supported folder structure and did a library scan and metadata refresh. Same issue. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 3, 2019, 2:30pm UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/7 "2019-11-03T14:30:30Z")
Please post the content of the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of an affected episode here. As well as the access permissions for both the video files and the subtitle file. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 3, 2019, 2:36pm UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/8 "2019-11-03T14:36:00Z")
A screendump of doing an `la -ls` would be nice ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:08am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/9 "2019-11-21T00:08:43Z")
I have a similar problem with Plex not picking up subtitles of some episodes but are fine with others. I mistakening started this conversation on a windows forum but will continue here. This was the problem with episode showing “none” for subtitle even though subtitle file is present. Settings and Agents have been adjusted according to other posts I have read but no effect. ![1%20Tessa%202019-11-21%2000_11_05](https://global.discourse-cdn.com/plex/original/3X/f/7/f73938cd8e44d30dc91a2c19bdfc8f5ccf67fa81.jpeg) This shows the permissions of episode 5 media and srt. Episode 4 subtitle works fine and has same permissions as far as I can tell. ![1%20Tessa%202019-11-21%2000_41_28](https://global.discourse-cdn.com/plex/original/3X/f/6/f673d4ff5cc371c800764b9be62760c2497863be.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 21, 2019, 12:11am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/10 "2019-11-21T00:11:59Z")
You are missing the `Season XX` folder for a start Ref: [https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:14am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/11 "2019-11-21T00:14:43Z")
The files are labelled …/TV A 4TB/The Walking Dead/Season 10/The Walking Dead - S10e05.mp4 Is this wrong? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 21, 2019, 12:19am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/12 "2019-11-21T00:19:17Z")
> [@nice1stu](#): > > Is this wrong? Nope, and don’t know where I picked up that you where missing the season folder! Sorry for that, and might be due to the fact, that it’s way over my bed time here 😉 Is the LMA agent enabled for the library? And bedtime here, so might take awhile before I return ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:21am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/13 "2019-11-21T00:21:10Z")
Yes Local Media Assets have been enabled and moved to the top of the list ![1%20Tessa%202019-11-20%2022_21_20](https://global.discourse-cdn.com/plex/original/3X/7/6/76efc2be6e2511897bfbf33c7dd43a3b6306ad60.jpeg) I am a night owl, but this is not life and death… if you or any other moderator can’t reply until later… I will live 😉 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 21, 2019, 12:22am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/14 "2019-11-21T00:22:34Z")
Your screen shot doesn’t show it for TheTVDB agent but for the ‘Personal Media’ agent. You need to click on the button ‘TheTVDB’ ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:24am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/15 "2019-11-21T00:24:46Z")
Is this the screenshot you need? ![1%20Tessa%202019-11-21%2001_23_52](https://global.discourse-cdn.com/plex/original/3X/2/c/2cf3a96f583e5a4cee605eafab611df71c21ad13.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 21, 2019, 12:27am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/16 "2019-11-21T00:27:29Z")
Yes, that’s the right one. Now which folder is added to the library? [Edit your library](https://support.plex.tv/articles/200289266-editing-libraries/ "Edit your library"), go to the ‘Add Folders’ tab and look at the path that’s in there. It must end exactly in `.../TV A 4TB`. Not one folder level above, nor below it. ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:32am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/17 "2019-11-21T00:32:49Z")
Do you mean this. I have library spread over 3 drives. ![Plex%20Media%20Player%202019-11-21%2001_31_16](https://global.discourse-cdn.com/plex/original/3X/a/9/a9e97fd607ea357e1d7020c5adf48b01b91160d7.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 21, 2019, 12:35am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/18 "2019-11-21T00:35:49Z")
Yes, this looks correctly. Then I’m stumped. Check if the srt file is actually a valid SRT file. Verify it is using a text encoding of UTF-8. If it doesn’t, convert it to UTF-8. I recommend [Subtitle Edit](http://www.nikse.dk/SubtitleEdit "Subtitle Edit") Refresh Metadata of the whole season. Doing it on the single episode might not be enough. ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:44am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/19 "2019-11-21T00:44:05Z")
I opened the subtitle file and saved it as UTF-8, refreshed and scanned the entire library, still no joy. ![1%20Tessa%202019-11-21%2001_37_29](https://global.discourse-cdn.com/plex/original/3X/3/1/31750730081a77c366a8c68b99c2087775f432f6.jpeg) So if you are stumped then I don’t feel so bad, having tried everything I could read in the forums… so it’s not a Noob problem. ---
**Author:** ![nice1stu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nice1stu/32/334808_2.png) [@nice1stu](https://forums.plex.tv/u/nice1stu)\ **Post date:** [November 21, 2019, 12:50am UTC](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118/20 "2019-11-21T00:50:05Z")
Oh, you know what, weird thing happened. In my original post back on the win server, I was showing problem with episodes 5, 6 and 7. I have been working on episode 5, have not touched episode 7 at all… now all of a sudden episode 7 shows subtitles available (but episode 5 and 6 still not) Weird. Original Post. ![1%20Tessa%202019-11-21%2000_11_05](https://global.discourse-cdn.com/plex/original/3X/f/7/f73938cd8e44d30dc91a2c19bdfc8f5ccf67fa81.jpeg) Now… (and I haven’t touched episode 7 media or srt file at all.) ![Plex%20Media%20Player%202019-11-21%2001_47_48](https://global.discourse-cdn.com/plex/original/3X/d/2/d2d7706129dc42a2911328823d44d7d9d6df6f61.jpeg) Episode 5 and 6 still no subtitles… and other parts of the library. What a weird glitch. Plus now it is showing a screenshot whereas before it was black. I have not played the episode or anything. [Next page](https://forums.plex.tv/t/plex-not-seeing-subtitles/485118.md?page=2)