# Plex not sending the Password Reset email **URL:** \ **Category:** General Discussions\ **Created:** [August 24, 2022, 9:16pm UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399 "2022-08-24T21:16:05Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![LaZiOPLEX](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lazioplex/32/221304_2.png) [@LaZiOPLEX](https://forums.plex.tv/u/LaZiOPLEX)\ **Post date:** [August 24, 2022, 9:16pm UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/1 "2022-08-24T21:16:05Z")
I go to plex.tv, immediately asks for my email address, I fill it out, and it says an email has been sent. But it has not. Nothing in Spam folder either. This Plex security breach has everyone worried - I’d like to be able to change my password, as you have recommended. Ayone else having this problem??? ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [August 24, 2022, 9:18pm UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/2 "2022-08-24T21:18:35Z")
Same here. I didn’t get the email either. ☹ ---
**Author:** ![LaZiOPLEX](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lazioplex/32/221304_2.png) [@LaZiOPLEX](https://forums.plex.tv/u/LaZiOPLEX)\ **Post date:** [August 24, 2022, 9:29pm UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/3 "2022-08-24T21:29:22Z")
Being on the server machine itself, on the plex Dashboard page, I was able to change password via the top-right account icon → Account Settings, and then change password, WITH that box ticked (that logs you out of all sessions). Then a few panicked minutes of re-launching the server, seeing none of my libraries, and being told in the Dashboard page that my server was unclaimed. There was a button to Reclaim the server… and all seems OK now after another re-launch… good luck everyone… yikes. Thanks Plex! Secure your shizz ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [August 24, 2022, 9:32pm UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/4 "2022-08-24T21:32:16Z")
Thanks ---
**Author:** ![doobre](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/doobre/32/324803_2.png) [@doobre](https://forums.plex.tv/u/doobre)\ **Post date:** [August 25, 2022, 4:27am UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/5 "2022-08-25T04:27:33Z")
I found it took several HOURS to receive the reset PW email… ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 25, 2022, 5:09am UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/6 "2022-08-25T05:09:58Z")
Plex’s email system is slammed right now. As @LaZiOPLEX mentions, change the password via Account Settings: [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) Doing so bypasses the e-mail system. Check the box to sign out all connected devices when you change your password. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 23, 2022, 5:10am UTC](https://forums.plex.tv/t/plex-not-sending-the-password-reset-email/806399/7 "2022-11-23T05:10:26Z")
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