# Plex not showing TV Show Directory

**URL:** <https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 6, 2024, 4:57pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943 "2024-05-06T16:57:09Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![MIke\_Kalist](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mike_kalist/32/10356_2.png) [@MIke\_Kalist](https://forums.plex.tv/u/MIke_Kalist)\
**Post date:** [May 6, 2024, 4:57pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/1 "2024-05-06T16:57:09Z")

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Server Version#: Version 1.40.2.8395  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I have a synology NAS server with plex on it I added a new drive / formatted it NTFS  
Created a new share called TV

Then in plex tried to add the new local folder: /volume2/TV

It will not populate what am i doing incorrectly / Movies and music work perfectly

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 6, 2024, 5:14pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/2 "2024-05-06T17:14:45Z")

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> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/37):
>
> FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…

Perhaps this?

(DSM 6 = “Plex”, DSM 7 = “PlexMediaServer”)

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<div class="post-metadata">

**Author:** ![MIke\_Kalist](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mike_kalist/32/10356_2.png) [@MIke\_Kalist](https://forums.plex.tv/u/MIke_Kalist)\
**Post date:** [May 6, 2024, 5:35pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/3 "2024-05-06T17:35:42Z")

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It has the same permissions as the other folders.

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 6, 2024, 7:20pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/4 "2024-05-06T19:20:43Z")

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When you set permissions on the shared folder for “System Internal User” (NOT local user) PlexMediaServer,

Did you also check the box “Apply to this folder, sub-folders and files” ?

(Plex is not a privileged program. You must expressly give permission to everything in the shared folder because of how Synology ACLs work)

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<div class="post-metadata">

**Author:** ![MIke\_Kalist](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mike_kalist/32/10356_2.png) [@MIke\_Kalist](https://forums.plex.tv/u/MIke_Kalist)\
**Post date:** [May 6, 2024, 7:36pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/5 "2024-05-06T19:36:48Z")

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Thank you the upgrade was it. I had give the system permission as well this time,

Seems to be working now thanks

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 6, 2024, 7:38pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/6 "2024-05-06T19:38:33Z")

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When we upgraded from DSM 6 → DSM 7,

1. Complete rewrite of the packaging  
– You will notice you have a menu now in the packsge.  
– You can claim the server as you install it.

2. Plex shared folder – Abandoned.

3. Plex user – Abandoned.

4. New special shared folder and System Internal User (Synology’s new rules)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 4, 2024, 7:39pm UTC](https://forums.plex.tv/t/plex-not-showing-tv-show-directory/876943/7 "2024-08-04T19:39:11Z")

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