# Plex Not starting **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [August 27, 2023, 12:41am UTC](https://forums.plex.tv/t/plex-not-starting/851669 "2023-08-27T00:41:30Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![KSRP](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ksrp/32/243583_2.png) [@KSRP](https://forums.plex.tv/u/KSRP)\ **Post date:** [August 27, 2023, 12:41am UTC](https://forums.plex.tv/t/plex-not-starting/851669/1 "2023-08-27T00:41:30Z")
Suddenly my plex server stopped me from accessing my local videos and audios. As a result, I uninstalled and reinstalled the Plex on my Windows 11 PC. After installation, it is stopping at “Getting Started” and not moving further. This happened with latest version. So I though may be older version shall work and downloaded 1.32.5.7349-8f4248874-x86\_64 and installed it. However, the problem persists. The Screen Shots are as follows. Kindly help me to resolve the issue. ![image](https://global.discourse-cdn.com/plex/original/4X/9/3/6/9362024d12d4a29b2d7b7fc77eed7a9adf995035.jpeg) [mod-edit: removed picture with Plex token] ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 27, 2023, 10:04pm UTC](https://forums.plex.tv/t/plex-not-starting/851669/2 "2023-08-27T22:04:39Z")
Based on your screenshot I assume the server is actually running. Do you experience the same behavior across different browsers / possibly with content blockers / security add-ons disabled? Edit: I’ve removed the 2nd picture from your post – you should never expose your server token as that’ll allow others to access your server… never do that!! ---
**Author:** ![KSRP](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ksrp/32/243583_2.png) [@KSRP](https://forums.plex.tv/u/KSRP)\ **Post date:** [August 28, 2023, 2:10am UTC](https://forums.plex.tv/t/plex-not-starting/851669/3 "2023-08-28T02:10:22Z")
Thank you for your response. And also for your good advice not to post details which may be misused. Yes, same problem across all browsers. Please help me to resolve the issue. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [August 28, 2023, 2:51am UTC](https://forums.plex.tv/t/plex-not-starting/851669/4 "2023-08-28T02:51:07Z")
%LOCALAPPDATA%\Plex Media Server\ You can create a zip file of the logs folder and post it here ---
**Author:** ![KSRP](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ksrp/32/243583_2.png) [@KSRP](https://forums.plex.tv/u/KSRP)\ **Post date:** [August 31, 2023, 12:30am UTC](https://forums.plex.tv/t/plex-not-starting/851669/5 "2023-08-31T00:30:06Z")
I am sorry I am unable to get the logs as Plex is not starting and stopping as shown in the image uploaded. Kindly let me know how to get the logs even at this stage, where the logs are stored etc. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [August 31, 2023, 12:32am UTC](https://forums.plex.tv/t/plex-not-starting/851669/6 "2023-08-31T00:32:16Z")
> [@JaysPlex](#): > > %LOCALAPPDATA%\Plex Media Server\ Put that in the Windows search bar and hit enter. Choose open file location. The logs are inside that folder ---
**Author:** ![KSRP](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ksrp/32/243583_2.png) [@KSRP](https://forums.plex.tv/u/KSRP)\ **Post date:** [August 31, 2023, 8:48am UTC](https://forums.plex.tv/t/plex-not-starting/851669/7 "2023-08-31T08:48:43Z")
> [@JaysPlex](#): > > %LOCALAPPDATA%\Plex Media Server\ Thank you for your suggestion. I installed the latest version of Plex just now but there is no improvement and Plex is stuck up at the Getting Started stage only. I am uploading 3 logs (as zipped files are not permitted on this forum) Kindly go through the log files and help me in resolving the issue. Regards [Plex Crash Uploader.log](https://forums.plex.tv/uploads/short-url/8lEKQfvfuzOfBmx1FL8PblpZSST.log) (529 Bytes) [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/uii2BVlo3t2IAsjQ8LwE09NLCVF.log) (545.1 KB) [Plex Tuner Service.log](https://forums.plex.tv/uploads/short-url/iktasIeEcxAZor3DPQa9uE6hUTZ.log) (1.8 KB) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 29, 2023, 8:54am UTC](https://forums.plex.tv/t/plex-not-starting/851669/9 "2023-11-29T08:54:50Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.