# Plex not updating files when scanning library **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-docker, server-unraid, library-management\ **Created:** [December 5, 2023, 10:53pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935 "2023-12-05T22:53:08Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![RohnJyan](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@RohnJyan](https://forums.plex.tv/u/RohnJyan)\ **Post date:** [December 5, 2023, 10:53pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/1 "2023-12-05T22:53:08Z")
Server Version#: 1.32.8.7639 Player Version#: \ I’m unfortunately unable to update any of my libraries. Not sure what is happening. I have restarted my server and it still isn’t updating. ---
**Author:** ![BanzaiInstitute](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/banzaiinstitute/32/293273_2.png) [@BanzaiInstitute](https://forums.plex.tv/u/BanzaiInstitute)\ **Post date:** [December 5, 2023, 10:55pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/2 "2023-12-05T22:55:10Z")
You will need to post details if there is any hope of figuring out your problem. ---
**Author:** ![RohnJyan](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@RohnJyan](https://forums.plex.tv/u/RohnJyan)\ **Post date:** [December 5, 2023, 10:56pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/3 "2023-12-05T22:56:20Z")
I am unsure of where to find player version (not sure this is an issue with the player) and the issue that I am having is that my library is not updating with new files that are being added. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 5, 2023, 11:01pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/4 "2023-12-05T23:01:19Z")
lets start with a copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![RohnJyan](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@RohnJyan](https://forums.plex.tv/u/RohnJyan)\ **Post date:** [December 5, 2023, 11:05pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/5 "2023-12-05T23:05:23Z")
[Plex Media Server Logs\_2023-12-05\_18-03-35.zip](https://forums.plex.tv/uploads/short-url/bUWLQGPCdHfxgzhAGyde1lcP8gl.zip) (2.6 MB) Thank you. ---
**Author:** ![Kuririn](https://avatars.discourse-cdn.com/v4/letter/k/3bc359/32.png) [@Kuririn](https://forums.plex.tv/u/Kuririn)\ **Post date:** [December 5, 2023, 11:40pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/6 "2023-12-05T23:40:34Z")
Same problem, today I went to add files to my movie or series folders, and I get the same symptom. [Plex Media Server Logs\_2023-12-05\_23-34-46.zip](https://forums.plex.tv/uploads/short-url/eqztzu7ezv6irjXKFp5hmkauSIE.zip) (3.1 MB) ---
**Author:** ![Kuririn](https://avatars.discourse-cdn.com/v4/letter/k/3bc359/32.png) [@Kuririn](https://forums.plex.tv/u/Kuririn)\ **Post date:** [December 5, 2023, 11:44pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/7 "2023-12-05T23:44:59Z")
Server version: #### Versión 1.32.8.7639 Plex Web #### Versión 4.116.1 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2023, 11:50pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/8 "2023-12-05T23:50:53Z")
Basic questions please about the environment: 1. Distro and Version of host ? 2. If you “Scan Files” is the media added ? 3. Is the media with the host or on a NAS ? ---
**Author:** ![Kuririn](https://avatars.discourse-cdn.com/v4/letter/k/3bc359/32.png) [@Kuririn](https://forums.plex.tv/u/Kuririn)\ **Post date:** [December 5, 2023, 11:53pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/9 "2023-12-05T23:53:42Z")
1. Open Media Vault 6 - Installed Plex in Docker. 2- If I scan, it scans but does nothing, and finds nothing. 3- If I create a new library, and I point to a folder with files, it tells me that it is empty. ---
**Author:** ![RohnJyan](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@RohnJyan](https://forums.plex.tv/u/RohnJyan)\ **Post date:** [December 5, 2023, 11:54pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/10 "2023-12-05T23:54:10Z")
1. I am honestly unsure of where to find these. 2. The media is not added. Curiously enough, new episodes of shows that were already being tracked are being added. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 5, 2023, 11:56pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/11 "2023-12-05T23:56:09Z")
@Kuririn On OMV, OMV must grant permission for the Docker container to read the files. If I remember OMV correctly, you must do this for each shared storage / pool / folder. (sorry, I forget the exact term) ---
**Author:** ![RohnJyan](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@RohnJyan](https://forums.plex.tv/u/RohnJyan)\ **Post date:** [December 6, 2023, 12:06am UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/12 "2023-12-06T00:06:44Z")
can anyone help me with finding where these are located? ---
**Author:** ![Kuririn](https://avatars.discourse-cdn.com/v4/letter/k/3bc359/32.png) [@Kuririn](https://forums.plex.tv/u/Kuririn)\ **Post date:** [December 6, 2023, 12:46am UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/13 "2023-12-06T00:46:42Z")
Yes, that’s ok, from plex I can see the shared folders with the content. Actually the server has always been working fine, I understand that it has been this last update, because until just 2 weeks ago that I uploaded a movie to one of the folders everything worked correctly, and I have not made any manual changes in the plex server. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 6, 2023, 3:02am UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/14 "2023-12-06T03:02:57Z")
> [@Kuririn](#): > > Yes, that’s ok, from plex I can see the shared folders with the content. If Plex can see the shared folder with the content, can it see the subfolders containing the content ? If it can, then the next thing to look at is the actual permission on each file/folder. Linux is very strict about this. It’s possible to see files & folder but not be able to read them. ---
**Author:** ![giabett](https://avatars.discourse-cdn.com/v4/letter/g/b5e925/32.png) [@giabett](https://forums.plex.tv/u/giabett)\ **Post date:** [December 6, 2023, 8:26am UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/15 "2023-12-06T08:26:21Z")
I had the same problem yesterday for a few hours, and I started playing around with the Agent and Scanner, which was quite a mess. Then, after a few hours, everything went back to normal. I think it was an issue with the Plex agent. ---
**Author:** ![Kuririn](https://avatars.discourse-cdn.com/v4/letter/k/3bc359/32.png) [@Kuririn](https://forums.plex.tv/u/Kuririn)\ **Post date:** [December 6, 2023, 6:13pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/16 "2023-12-06T18:13:37Z")
Finally yesterday, I deleted the configuration folder, created a new stack in portainer, generated the libraries again and it worked, as if it was a new installation with my account. Surely if I had waited, it would have fixed itself, as I see in the message above. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 5, 2024, 6:13pm UTC](https://forums.plex.tv/t/plex-not-updating-files-when-scanning-library/861935/17 "2024-03-05T18:13:59Z")
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