# Plex not using Intel Quick Sync for 4K HEVC content
**URL:** https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [March 1, 2021, 2:37pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946 "2021-03-01T14:37:00Z")
**Posts on this page:** 18
**Page:** 3
### Author:  [@maasi](https://forums.plex.tv/u/maasi)
#### Post date: [April 18, 2021, 12:18am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/41 "2021-04-18T00:18:36Z")
First off, appreciate your response on a Saturday - you’re the man!
Thanks for the insight on the situation. I guess I will be sitting tight. To answer “the real question”, ask my family members who refuse to watch at native quality! I try to educated where possible but it is sometimes a futile effort.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [April 18, 2021, 12:19am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/42 "2021-04-18T00:19:55Z")
You **_could_** be hard headed about it 🤣
“My server – My rules” … then turn off transcoding and tone mapping 😈
I just got 1440/42 Mbps internet a couple months ago.
This is the first time I’ve actually been able to stream to family.
I did lay down some rules.
There is another option for you.
1. Spin your media into a 1080p 20 Mbps quality version
2. Only let them have access to that media.
3. Problem solved.
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### Author:  [@ddrones](https://forums.plex.tv/u/ddrones)
#### Post date: [July 5, 2021, 3:44pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/43 "2021-07-05T15:44:08Z")
Confirmed working on Ubuntu 18.04 LTS \<3
TL;DR for Ubuntu:
```auto
sudo add-apt-repository ppa:intel-opencl/intel-opencl
sudo apt install libze-loader libze-intel-gpu libigdgmm11 libigc intel-opencl-icd
```
Details from what I understood in that thread:
- It seems at some point the HDR tone mapping was added/changed (cf the regression test [here](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/21)) in plex requiring more recent Intel drivers/software in order to run the OpenCL tone mapping program
- In order to keep the 4k trancode on hw, the tone mapping must be done in HW too (or transcoding will fallback to sw): disabling tone mapping allowed for hw transcoding to come back (simple test to see if you are indeed impacted by this)
- The hw tone mapping seems to be an OpenCL program which needs recent OpenCL libraries (depending on HW ?)
- Ubuntu 18.04 LTS does not have them neither does Ubuntu 20.04 (cf [here](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/23))
- Resolution is “simple”: you need up to date (beta ?) libraries (cf [here](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/25), [here](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/26) and [here](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/31))
- For Ubuntu check the TL;DR in this post, for other distrib check [here](https://github.com/intel/compute-runtime/blob/master/level_zero/doc/DISTRIBUTIONS.md) and [here](https://github.com/intel/compute-runtime/blob/master/opencl/doc/DISTRIBUTIONS.md))
Thank you @ChuckPa and @CaptainRedHat 👏
---
### Author:  [@redawg](https://forums.plex.tv/u/redawg)
#### Post date: [August 23, 2021, 2:31am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/44 "2021-08-23T02:31:41Z")
This was perfect, fixed my HW transcoding issue with regular HVEC files. I was weird it would HW transcode DV , MP4 but not regular HVEC/HDR. Once I followed the below instructions everything is HW transcoding. … Next problem up. the dam green and red color for the DV transcoding…
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [August 23, 2021, 2:49am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/45 "2021-08-23T02:49:13Z")
There is not yet any DV color mapping to H.264 space.
AFAIK, It’s on the list of things to do.
---
### Author:  [@FXP\_Freak](https://forums.plex.tv/u/FXP_Freak)
#### Post date: [September 11, 2021, 2:27am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/46 "2021-09-11T02:27:07Z")
@ChuckPa
Hello, since the thread is already older, I would like to know what the current status is. Does the 10Gen. as well as the 11Gen. 4K HW Transcoding + Tone Mapping work under Ubuntu or should I rather buy an older NUC8 with Coffee Lake-U and Iris Plus Graphics 655 ?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [September 11, 2021, 2:43am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/47 "2021-09-11T02:43:53Z")
10th Gen works very well with Intel Compute Runtime runtimes installed.
9th and below uses Beignet.
You’ll find this release of the package refines / fixes the detection of the CPU and which packages should be installed.
There is work (AFAIK) work underway for the 11th Gen CPU ASICs. To fully finish it will require the final corrections from the i915 team upstream but that work is only for error trapping and handling.
The key with Ubuntu – 20.04.x LTS.
21.x is problematic for many.
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### Author:  [@jayephx](https://forums.plex.tv/u/jayephx)
#### Post date: [September 13, 2021, 4:06am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/48 "2021-09-13T04:06:53Z")
I built a new Plex server recently with i5 11400 instead of i5 10600. I’m kind of regretting it with all QuickSync / transcoding woes. But I hope eventually Rocket Lake will have a solution.
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### Author:  [@ISwearItIsNotMe](https://forums.plex.tv/u/ISwearItIsNotMe)
#### Post date: [October 5, 2021, 6:44pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/49 "2021-10-05T18:44:47Z")
I hate to keep beating a dead horse but do you have a rough ETA of when that will happen? I have all the hardware (i5-11400) to build a Plex/Unraid Server and its staring at me all day long but I’m just waiting for full support so I don’t get disappointed by the performance.
Thanks! \<3
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### Author:  [@mwahlert](https://forums.plex.tv/u/mwahlert)
#### Post date: [October 5, 2021, 9:09pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/50 "2021-10-05T21:09:39Z")
I’ve been trying to get my i5-11400 box running too, unsuccessfully. A bit of a paperweight for me at the moment.
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### Author:  [@ISwearItIsNotMe](https://forums.plex.tv/u/ISwearItIsNotMe)
#### Post date: [October 6, 2021, 1:38pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/51 "2021-10-06T13:38:30Z")
Are you trying to use unRaid as well? Have you tried other OS’s?
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### Author:  [@mwahlert](https://forums.plex.tv/u/mwahlert)
#### Post date: [October 6, 2021, 2:02pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/52 "2021-10-06T14:02:32Z")
Ubuntu. I have tried a few combinations including 20.04 LTS, 21.04 and 21.10 Beta. Mixed results. Have had HW transcode working for 4K HEVC but not without artifacts.
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### Author:  [@ISwearItIsNotMe](https://forums.plex.tv/u/ISwearItIsNotMe)
#### Post date: [October 6, 2021, 2:07pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/53 "2021-10-06T14:07:07Z")
I haven’t set up my build. But Ive read on other posts that you get better support on windows but I’m trying to avoid that.
Are you able to direct play 4k HDR content using the 11400?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 6, 2021, 2:51pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/54 "2021-10-06T14:51:42Z")
@ISwearItIsNotMe
I do not have an ETA for you.
What I can tell you is that there currently is a transcoder update thread here in the forum.
I do not know what this update includes but would not be surprised if it did include support for the newer processors .
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### Author:  [@jayephx](https://forums.plex.tv/u/jayephx)
#### Post date: [October 6, 2021, 3:46pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/55 "2021-10-06T15:46:42Z")
can you link the thread? thank you
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 6, 2021, 4:19pm UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/56 "2021-10-06T16:19:07Z")
Simple search 😃
> [@Plex Media Server 1.24.6.5145 - New Transcoder Preview](https://forums.plex.tv/t/plex-media-server-1-24-5-5071-new-transcoder-preview/746527):
>
> Hello, forum users! It’s time again for an update to Plex’s transcoding and analysis backend. This is a special forums-only preview release; the changes in this build will be included in an upcoming regular release once any new issues are handled. Please test this version with a variety of different media file formats and clients. If you notice any new issues (specifically ones that don’t also happen on the current mainline public or beta release), please respond to this discussion instead of …
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### Author:  [@Presjar](https://forums.plex.tv/u/Presjar)
#### Post date: [October 14, 2021, 1:48am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/57 "2021-10-14T01:48:16Z")
Preview release supporting XE graphics for intel just posted. [https://forums.plex.tv/t/plex-media-server-1-24-6-5145-new-transcoder-preview/746527/36](https://forums.plex.tv/t/plex-media-server-1-24-6-5145-new-transcoder-preview/746527/36)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 12, 2022, 1:48am UTC](https://forums.plex.tv/t/plex-not-using-intel-quick-sync-for-4k-hevc-content/695946/58 "2022-01-12T01:48:21Z")
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