# Plex not working without internet connection **URL:** \ **Category:** General Discussions\ **Created:** [February 5, 2017, 3:44am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715 "2017-02-05T03:44:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 3:44am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/1 "2017-02-05T03:44:14Z")
Hi all, I tried to launch plex while I have no access to internet connection on my laptop, running mac OS X 10.11.6, where both my PMS and all my media are, and when I click “Open Plex” or preferences on the launch bar, I get this as on the screenshot attached. Can anyone halp? Thanks! ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [February 5, 2017, 3:47am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/2 "2017-02-05T03:47:50Z")
If you enter the IP address of the laptop instead of the loopback address (127.0.0.1), can you connect to the server? ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 3:49am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/3 "2017-02-05T03:49:27Z")
Which IP address if I don’t have an internet connection? ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 3:50am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/4 "2017-02-05T03:50:36Z")
I used to be able to access to my library even when offline with no problems. Now I just get this black screen… ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [February 5, 2017, 3:52am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/5 "2017-02-05T03:52:05Z")
Open a terminal window and type ifconfig and press enter. It will tell you the IP address of the computer. ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 3:56am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/6 "2017-02-05T03:56:43Z")
> @kegobeer-plex said: > Open a terminal window and type ifconfig and press enter. It will tell you the IP address of the computer. It says: Usage: ipconfig Where is one of waitfall, getifaddr, ifcount, getoption, getpacket, getv6packet, set, setverbose ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 3:59am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/7 "2017-02-05T03:59:37Z")
> @kegobeer-plex said: > Open a terminal window and type ifconfig and press enter. It will tell you the IP address of the computer. If I do ifconfig (which I thought it was a typo, sorry), the only thing close to an IP address is under lo0 and it’s 127.0.0.1 ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [February 5, 2017, 4:01am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/8 "2017-02-05T04:01:41Z")
Did you type ifconfig or ipconfig? ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 4:02am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/9 "2017-02-05T04:02:41Z")
Did both: ipconfig shows as the first response, ifconfig shows as the last one ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [February 5, 2017, 4:03am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/10 "2017-02-05T04:03:44Z")
Ok, just do this: [https://kb.wisc.edu/helpdesk/page.php?id=9257](https://kb.wisc.edu/helpdesk/page.php?id=9257) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [February 5, 2017, 4:06am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/11 "2017-02-05T04:06:24Z")
When you launch PMS, it tries to connect to [plex.tv](http://plex.tv) to authenticate your account. If you don’t have internet, it can’t do this, so you get that message. Try these steps. 1 - Shut down PMS 2 - Find the file ~/Library/Preferences/com.plexapp.plexmediaserver.plist, it’s a text file, open it in your favorite plain text editor 3 - Find the entries that start with the word "Online… = ". Rename these temporarily to something like “a\_Online…”. 4 - Restart PMS You should now be able to connect using Plex Web. When you have internet, exit PMS, edit those entries back, restart PMS. ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [February 5, 2017, 4:09am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/12 "2017-02-05T04:09:57Z")
> @MovieFan.Plex said: > When you launch PMS, it tries to connect to plex.tv to authenticate your account. If you don’t have internet, it can’t do this, so you get that message. Try these steps. > > 1 - Shut down PMS > 2 - Find the file ~/Library/Preferences/com.plexapp.plexmediaserver.plist, it’s a text file, open it in your favorite plain text editor > 3 - Find the entries that start with the word "Online… = ". Rename these temporarily to something like “a\_Online…”. > 4 - Restart PMS > > You should now be able to connect using Plex Web. When you have internet, exit PMS, edit those entries back, restart PMS. Once he’s in, can he add 127.0.0.1/255.255.255.255 to the auth list so he won’t have to authenticate again? ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 4:25am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/13 "2017-02-05T04:25:36Z")
Ok, so after doing what you said in the preference file, it automatically open a page on the web browser and it’s asking me to create a new server. It sees the old one with its different libraries, but won’t let me access my old one. I’ve gone thru all the steps and created the new server, which took all the info from the old one. It’s a workaround, but not solving the issue of being able to access my old server. Now I have 2 servers. So it kind of works. Thanks @“MovieFan.Plex” I just don’t understand why I can’t access my old server offline like I’ve always done, or if every time I’m offline I have to go thru all this again… ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [February 5, 2017, 4:30am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/14 "2017-02-05T04:30:44Z")
Hmm. I wonder if you changed too many things. Can you PM me that plist file? ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 4:39am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/15 "2017-02-05T04:39:13Z")
> @MovieFan.Plex said: > Hmm. I wonder if you changed too many things. Can you PM me that plist file? I can’t unfortunately as I don’t have a way to transfer it into my phone, but what I changed is only on the second paragraph on every instance that says “OnlineResolution” and “OnlineVideoQuality”. I couldn’t find any other “online” entries ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 4:54am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/16 "2017-02-05T04:54:45Z")
This is a picture of the original .plist file (I made a back up before editing). The edited version changed completely and now it only shows 3 lines of info ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [February 5, 2017, 4:55am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/17 "2017-02-05T04:55:00Z")
Oh. I goofed. It should have been the entries that start “PlexOnline…”. So I’m not sure how you got it working. Weird… ---
**Author:** ![litros](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/litros/32/4086_2.png) [@litros](https://forums.plex.tv/u/litros)\ **Post date:** [February 5, 2017, 4:57am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/18 "2017-02-05T04:57:46Z")
> @MovieFan.Plex said: > Oh. I goofed. It should have been the entries that start “PlexOnline…”. So I’m not sure how you got it working. Weird… I think that’s why I got asked to create a new server. So now, let’s go one step back: how do I remove the new server without removing all the old server stuff?, and then I’ll re edit the .plist file in the right places ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [February 5, 2017, 5:49am UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/19 "2017-02-05T05:49:08Z")
Hold on a second. It looks like the text editor you used does not like the plist file. It should not look like that. Can you try opening it in another program? It should look like an XML file and start out \ **Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:41pm UTC](https://forums.plex.tv/t/plex-not-working-without-internet-connection/178715/20 "2020-01-07T22:41:51Z")