# Plex & Nvidia Shield Streaming Issues **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [October 10, 2022, 3:38am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251 "2022-10-10T03:38:07Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [October 10, 2022, 3:38am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/1 "2022-10-10T03:38:07Z")
Server Version#: 4.92.0 Player Version#: 1.25.3.5448 Hi Everyone, I have a Nvidia Shield with Plex server running on it. My Nvidia shield is hard wired to my router (Netgear Nighthawk R7000). My shield is directly connected to an external HDD - Ironwolf NAS 8TB harddrive. All movies/tv shows are stored on the ironwolf harddrive, which is connected directly to the shield as mentioned. The hard drive is also accessible over the home network. Unfortunately I have a lot of issues with buffering - to the point nearly every show or movie won’t even load anymore. I feel this became worse when I actually bought the Plex Pass. Nearly everything I try to play just buffers indefinitely and never loads. I’ve tried googling countless things to get it to work, tried hardware acceration on, off, and just about every other setting combination google/youtube vids recommends having on/off etc. Still no luck. Videos not loading seems worse with higher quality content, e.g. 4K, but also happens with lower quality, e.g. 1080p/720p. Strangely enough, I can access the harddrive through my pc in another room, via the network, and play any tv show or movie perfectly fine via VLC from the same external hard drive which is connected to Plex, but whenever I try play via Plex is when the issues happen. So doesn’t seem to be an issue with the content or hard drive itself, but as soon as Plex acts as the middle ground, it has issues. What further information do you need form me? Or any suggested changes to help improve? As mentioned since buying Plex Pass (for no features in particular, just to support the platform), the issues seem much worse than ever. In the past only the occasional 4k vid that was a huge file size wouldn’t play, but now its almost everything. Unsure if related to plex pass, or convenient timing. Thanks, Brandon ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [October 10, 2022, 4:28am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/2 "2022-10-10T04:28:39Z")
In general, the usual request is to upload your logs after you reproduce a failure [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [October 10, 2022, 5:09am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/3 "2022-10-10T05:09:39Z")
[Plex Media Server Logs\_2022-10-10\_16-08-07.zip](https://forums.plex.tv/uploads/short-url/A5ymTVKWtEBe8Ivt588TvbrGdcW.zip) (4.1 MB) Thanks, please see attached. As an example, before generating the log files, I loaded a tv show which took quite some time to begin playing, only to pause and rebuffer after a few seconds. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [October 10, 2022, 2:55pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/4 "2022-10-10T14:55:08Z")
Turn off Verbose logging and stop your server. In the web app go to Settings \> General uncheck “Enable Plex Media Server verbose logging”. May need to click the Advanced button to show the option. Before starting it, check the Play store for an upgrade, you are several versions behind. The upgrade may take 15 - 30 minutes when you restart before it is ready so don’t stop or reboot. The transcoder is failing which should be fixed when you upgrade. ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [October 10, 2022, 9:40pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/5 "2022-10-10T21:40:59Z")
Hi, Thanks for your advice! I’ve turned off Verbose logging. I’ve also now updated to the latest version on Play store. Unfortunately, I’m still having the same issues - see fresh logs attached. Hopefully this helps find a cause. Thanks, Brandon [Plex Media Server Logs\_2022-10-11\_08-39-34.zip](https://forums.plex.tv/uploads/short-url/fQzWZLB9FfWQQUpXRQ7KSpX97lN.zip) (3.1 MB) ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [October 12, 2022, 8:57am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/6 "2022-10-12T08:57:13Z")
Are you using the Shield as both the server and client? Check you client settings, they are limiting the playback to 20 Mbps so forcing a transcode which causing the buffering. The upgrade did fix the HW not being fully utilized for the process but I did catch the client disconnecting from the server which is puzzling if they are one and the same. You might have to uninstall/install the client again to clear things up. ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [October 12, 2022, 10:39am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/7 "2022-10-12T10:39:55Z")
Hi Tiebierius, Excuse my ignorance, by ‘client’ are you referring to the device I’m using to try stream it? If so, yes the most recent test was the shield. However, I experience the same issue across all my devices, whether it be my LG TV Plex App, web browser on PC, Fire Stick 4k Max, and Nvidia Shield directly. All have the same problem. You mentioned 20 Mbps, and I did have the ‘upload’ speed limited to 20mbps in server settings, which I’ve now removed to be safe. Being on LAN i wouldn’t think this would come into play, but removed anyway. Any other suggestions to try? Thanks again Cheers ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [October 17, 2022, 2:48am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/8 "2022-10-17T02:48:03Z")
Hi everyone, anyone have any suggestions I could try please? 🙂 Thanks! ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [November 4, 2022, 11:44am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/9 "2022-11-04T11:44:12Z")
Issue is still ongoing unfortunately. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [November 5, 2022, 12:32pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/10 "2022-11-05T12:32:07Z")
It’s tough with the Shield OS , Plex server and Plex client being updated to have real stability. Let’s start with level setting the Playback settings on the Shield Plex client, although these should be set on every client if it is an option. **VIDEO QUALITY** Adjust Automatically: OFF Home Streaming: Maximum Remote Streaming: Maximum Play Smaller videos at original: ON **VIDEO** Burn Subtitles: Only Image Formats **ADVANCED** Refresh Rate Switching: OFF Resolution Switching: OFF If that doesn’t work it is : Attach a screenshot of the dashboard during playback. Logs downloaded after 3 minutes playback of video. XML text file of the video. ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [November 5, 2022, 2:33pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/11 "2022-11-05T14:33:56Z")
Thanks Tiebierius, tried those settings, no luck, see attached. Graph looks concerning with the spikes and dips in local rather than consistent.. Wasn’t able to get the XML file, but screenshot details page of video file in case this helps at all. Thanks! ![pic2](https://global.discourse-cdn.com/plex/original/4X/5/9/1/591301ce559af44c6ab5712ef6b2aa1426029f91.png) ![pic](https://global.discourse-cdn.com/plex/original/4X/d/5/9/d59f2fc402667e73c5b1e2117817e70bc5aea903.png) [Plex Media Server Logs\_2022-11-06\_01-27-12.zip](https://forums.plex.tv/uploads/short-url/pGlTRX404UJsfRVhMtsKpf37GLP.zip) (4.4 MB) ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [November 13, 2022, 3:46pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/12 "2022-11-13T15:46:12Z")
Starting with the dashboard, the hamburger menu on the right side will expand the detail to give the media playback specifics. Any transcoding needs to be avoided. Use the web app to get the xml by hovering over an item, 3 vertical dots in lower right. **Get Info** and **View XML** in the lower left box that pops up. All this to say you are probably expecting a little too much out of the Nvidia Shield. You could reprocess your files so that playback is smoother. Stay away from 4K HEVC + HDR material especially if using subtitles. Shutting the Shield off or putting it to sleep creates a backlog in housekeeping tasks then when you restart it which will make things sluggish till it completes. To be sure the file is in streaming format you could use the optimize feature to create a copy or run it through the Plex Transcoder “/path/to/PlexTranscoder -i YOURFILE.mkv -c copy OUTPUTFILE.MKV”. ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [November 14, 2022, 2:08am UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/14 "2022-11-14T02:08:12Z")
Hi Tiebierius, [xml info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) attached. [New Text Document.txt](https://forums.plex.tv/uploads/short-url/xrrNZek5NJpVyRkBc6AHjNgLGYD.txt) (16.6 KB) The shield is powered on 24/7, never is turned off! Does the graph i sent previously look a bit abnormal? It seems to spike up and down rather than a consistent line, maybe something else causing this? Could it be any settings in my router or anything? Thanks! ---
**Author:** ![Brandollar](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@Brandollar](https://forums.plex.tv/u/Brandollar)\ **Post date:** [January 15, 2023, 11:26pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/15 "2023-01-15T23:26:51Z")
Any other ideas? 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 15, 2023, 11:27pm UTC](https://forums.plex.tv/t/plex-nvidia-shield-streaming-issues/814251/16 "2023-04-15T23:27:18Z")
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