# Plex on mobile app dont work remotely **URL:** \ **Category:** Plex Players\ **Tags:** server-windows, ios, android-mobile\ **Created:** [May 20, 2025, 11:43am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331 "2025-05-20T11:43:12Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![christiangliese](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@christiangliese](https://forums.plex.tv/u/christiangliese)\ **Post date:** [May 20, 2025, 11:43am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/1 "2025-05-20T11:43:12Z")
Server Version#: 4.145.1 /Version 1.41.6.9685 Player Version#: 2025.16.0 Hello. Plex on mobile says “No libraries found” What works: Local, plex on Android tv Local, plex on Iphone Local, plex on Android Remote, Plex on Android tv **Remote, Plex via browser, via puplic ip. (didn’t test local, guess it works)** What dosent work: Remote, plex on Android, via app. Remote, plex on ISO both Ipad/Iphone, via app. I have the Plexpass, and the devices are signed into the same account. I am not sure what to do anymore, i hope somebody can help me out. ---
**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\ **Post date:** [May 21, 2025, 4:12am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/2 "2025-05-21T04:12:33Z")
It’s working for me so we’ll need more info. Better would be your app logs. ---
**Author:** ![christiangliese](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@christiangliese](https://forums.plex.tv/u/christiangliese)\ **Post date:** [May 21, 2025, 8:02am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/3 "2025-05-21T08:02:03Z")
How can i find my app logs? ---
**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\ **Post date:** [May 21, 2025, 8:26am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/4 "2025-05-21T08:26:52Z")
On Android, click on your image at the top right, select settings, then about at the bottom, then download log at the top. Attach that file to your response. ---
**Author:** ![christiangliese](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@christiangliese](https://forums.plex.tv/u/christiangliese)\ **Post date:** [May 21, 2025, 8:29am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/5 "2025-05-21T08:29:40Z")
[log.txt](https://forums.plex.tv/uploads/short-url/zl3XpjdqZcBZVlBhzp7mQfcfDoq.txt) (43.3 KB) [nativeLog\_0.txt](https://forums.plex.tv/uploads/short-url/7WGUyfnt6GvyUxb6qssOwimGab3.txt) (45.7 KB) I have the Nativelog and log here. ---
**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\ **Post date:** [May 21, 2025, 8:38am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/6 "2025-05-21T08:38:57Z")
Your log indicate the app can’t find your server using a local address. It’s not even checking for a remote connection. Basically it doesn’t realize you have a remote server. Are you sure you are logged in to the app using the same account on your server? ---
**Author:** ![christiangliese](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@christiangliese](https://forums.plex.tv/u/christiangliese)\ **Post date:** [May 21, 2025, 8:49am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/7 "2025-05-21T08:49:48Z")
Yes, i am. I have Plex home, i see all the other profiles. Just FYI, in plex it says “Fully accessible outside your network” (it dosen update to something new, it stays the same) I did try to reset cache on my app (Android) I did try to reinstall the app (Android) I did try to restart my phone (i testet other phones, they dont work either). EDIT: I have UPnP enable, and the port is open. I did test with manually open the port too. ---
**Author:** ![christiangliese](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@christiangliese](https://forums.plex.tv/u/christiangliese)\ **Post date:** [May 21, 2025, 11:06am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/8 "2025-05-21T11:06:26Z")
Look, i fixed it. I tried with dns duck, it didnt really work. I did 2 things I remove the server from my account. Then the server connected automatic to my old account, old email. I deleted the old account The sever connected to my new/current account, and now it works. Thanks for the help. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 19, 2025, 11:06am UTC](https://forums.plex.tv/t/plex-on-mobile-app-dont-work-remotely/919331/9 "2025-08-19T11:06:37Z")
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