# Plex on my TV cannot connect to my server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [November 28, 2024, 5:44pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252 "2024-11-28T17:44:21Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 28, 2024, 5:44pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/1 "2024-11-28T17:44:21Z")
App on my tv suddenly stopped working… it give me white screen with text that connection to app.plex.tv is not secure and i should not proceed. If i press procced anyways button, it shows the plex logo and then blank screen. On my other tv and on web, server is working fine. I tried factory reset tv and everything and its not working at all. Anyone can help? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 28, 2024, 6:02pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/2 "2024-11-28T18:02:03Z")
On what kind of TV and version of the Plex app are you experiencing this? ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 28, 2024, 6:20pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/3 "2024-11-28T18:20:11Z")
Tv = philips 50PUS6703/12 smart tv Plex app version on tv = not sure becuase i cannot access the app anymore becuase of this error. Note, it was working normally everyday and it randomally stopped working yesterday. No changes were done. ![20241128_191744](https://global.discourse-cdn.com/plex/original/4X/f/a/2/fa2e1fcb55d01f2f34c78eff6fe1c52442156359.jpeg) ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 28, 2024, 7:25pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/4 "2024-11-28T19:25:29Z")
[Plex Media Server Logs\_2024-11-28\_19-24-41.zip](https://forums.plex.tv/uploads/short-url/wi3MLDhlCmzgBjqpX0vMnyfLSWA.zip) (994.1 KB) ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 28, 2024, 7:26pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/5 "2024-11-28T19:26:47Z")
Server version: Version 1.41.2.9200 ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 29, 2024, 2:32am UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/6 "2024-11-29T02:32:31Z")
Have you checked the date/time of your TV? and have you rebooted the TV (complete unplug)? ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 29, 2024, 8:12am UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/7 "2024-11-29T08:12:16Z")
Yes, date/time is correct and i tried to unplug the TV as well. I’ve also tried factory reset and also tried to open plex on web ui on the TV but it gives me the same error. Note: its not working only for this TV, on pc, phone and other TV is working fine. ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 29, 2024, 4:58pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/8 "2024-11-29T16:58:11Z")
Any Plex employee can help me ? ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [November 29, 2024, 5:47pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/9 "2024-11-29T17:47:06Z")
I don’t see the TV on the supported list and it looks like it is trying to do dns rebinding protection or can’t establish a SSL connection. You are running Plex in a docker on Windows System Linux, not really going to be a lot of support there either. You can’t turn off secure connections on the server anymore but you can set it to “Preferred”. Time for a supported external device. ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 29, 2024, 6:02pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/10 "2024-11-29T18:02:09Z")
Yeah but i think the problem is TV itself and not the server. Since even when i did factory reset, app still shows that secure error even before i could try to login again or connect application to my server. Its just weird because there was no update for TV or any other change. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 29, 2024, 6:15pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/11 "2024-11-29T18:15:23Z")
@Koncinaa The error you show where “This serer could not prove that it is app.plex.tv” is a basic HTTPS error. It is “below” the level of whether or not the plex app can run. This is communication error and the TV is refusing to connect. Causes can be 1. TV’s internal clock is not sync’d to internet time ( [NTP.org](http://NTP.org) ) 2. TV software/firmware updates pending (bug fixes) The most common ones are DNS rebinding (modem) & TV internal clock is not correct. HTTPS must have both sides in time-sync to work. ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 29, 2024, 8:19pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/12 "2024-11-29T20:19:10Z")
Internal clock is the same both on TV and Modem ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 29, 2024, 8:20pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/13 "2024-11-29T20:20:10Z")
look in the modem/router for the ability to specify exceptions to DNS rebinding protection. What you want to do is create a rule to ALLOW `plex.direct` domain. ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 29, 2024, 8:31pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/14 "2024-11-29T20:31:48Z")
This is all i have on my modem regarding DNS ![Screenshot 2024-11-29 213102](https://global.discourse-cdn.com/plex/original/4X/6/0/3/6039291d0812140da04211d204ed6eef0c75b2ac.png) ---
**Author:** ![Koncinaa](https://avatars.discourse-cdn.com/v4/letter/k/9f8e36/32.png) [@Koncinaa](https://forums.plex.tv/u/Koncinaa)\ **Post date:** [November 29, 2024, 8:56pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/15 "2024-11-29T20:56:35Z")
I’ve tried to set custom DNS from google and TV has new DNS now but its still not working ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 27, 2025, 8:56pm UTC](https://forums.plex.tv/t/plex-on-my-tv-cannot-connect-to-my-server/897252/16 "2025-02-27T20:56:40Z")
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